Patent Assignment
Reel/Frame 070550/0625
Release of Security Interest
Recorded: 2025-03-18
Pages: 7
Assignor
CANADIAN IMPERIAL BANK OF COMMERCE
Executed: 2025-03-18
Assignee
SUPPORTLOGIC, INC.
356 SANTANA ROW, STE 1000, SAN JOSE, CALIFORNIA, 95128
Covered Properties
(16)
Automatic Determination of Customer Sentiment from Communications Using Contextual Factors
Patent:
10,990,760 →
Application:
16/352,692 →
Predicting End-of-Life Support Deprecation
Patent:
11,763,237 →
Application:
16/512,638 →
Detecting Machine Text
Patent:
11,468,232 →
Application:
16/674,581 →
Predicting Service Ticket Escalation
Application:
16/712,799 →
Generating Priorities for Support Tickets
Assigning Support Tickets to Support Agents
High Fidelity Predictions of Service Ticket Escalation
Support Ticket Summarizer, Similarity Classifier, and Resolution Forecaster
Method to Calculate Sentiment Score
Application:
62/642,463 →
System and Method to Predict End-of-Life Support Deprecation
Application:
62/721,038 →
Detecting Machine Text
Application:
62/757,063 →
System and Method to Predict Ticket Escalation
Application:
62/779,106 →
Mechanism to Identify Priority of Support Tickets
Application:
62/803,981 →
High Fidelity Escalation Predictions
Application:
62/869,889 →
System and Method for Assigning Cases to Support Agents
Application:
62/873,509 →
System and Method for Summarizing Support Cases and Forecasting Case Resolution Trajectories
Application:
63/012,644 →
Related Assignments
(12)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Mar 27, 2019
From: MONNETT, CHARLES C.; SPRACKLEN, LAWRENCE; RAJA, KRISHNA RAJ
To: SUPPORTLOGIC, INC.
Reel/Frame 048713/0643 →
Assignment of Assignor's Interest
Jul 16, 2019
From: RATH, POONAM
To: SUPPORTLOGIC, INC.
Reel/Frame 049762/0744 →
Assignment of Assignor's Interest
Nov 5, 2019
From: RATH, POONAM
To: SUPPORTLOGIC, INC.
Reel/Frame 050935/0570 →
Assignment of Assignor's Interest
Dec 12, 2019
From: RATH, POONAM
To: SUPPORTLOGIC, INC.
Reel/Frame 051270/0183 →
Assignment of Assignor's Interest
Dec 13, 2019
From: RATH, POONAM
To: SUPPORTLOGIC, INC.
Reel/Frame 051292/0105 →
Assignment of Assignor's Interest
Feb 11, 2020
From: MONNETT, CHARLES; WALDSPURGER, CARL; SPRACKLEN, LAWRENCE; RAJA, KRISHNA RAJ
To: SUPPORTLOGIC, INC.
Reel/Frame 051789/0214 →
Assignment of Assignor's Interest
Jun 19, 2020
From: RATH, POONAM
To: SUPPORTLOGIC, INC.
Reel/Frame 052990/0278 →
Assignment of Assignor's Interest
Jun 29, 2020
From: RIDDLE, ZACH; LANGDON, ANDREW; RATH, POONAM; MONNETT, CHARLES
To: EMC IP HOLDING COMPANY LLC
Reel/Frame 053073/0655 →
Assignment of Assignor's Interest
Jul 20, 2020
From: RATH, POONAM
To: SUPPORTLOGIC, INC.
Reel/Frame 053251/0057 →
Assignment of Assignor's Interest
Mar 22, 2021
From: RATH, POONAM
To: SUPPORTLOGIC, INC.
Reel/Frame 055669/0755 →
Security Interest
Oct 17, 2022
From: SUPPORTLOGIC, INC.
To: CANADIAN IMPERIAL BANK OF COMMERCE
Reel/Frame 061446/0435 →
Corrective Assignment to Correct the Assignee Previously Recorded at Reel: 053073 Frame: 0655. Assignor(S) Hereby Confirms the Assignment.
Nov 9, 2023
From: RIDDLE, ZACH; LANGDON, ANDREW; RATH, POONAM; MONNETT, CHARLES
To: SUPPORTLOGIC, INC.
Reel/Frame 065533/0898 →