IP Library › Assignment 071146/0687
Patent Assignment
Reel/Frame 071146/0687

Supplement to Security Agreement

Recorded: 2025-05-01 Pages: 12
Assignor
GENESYS CLOUD SERVICES, INC.
Executed: 2025-04-30
Assignee
GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
200 WEST STREET, NEW YORK, NEW YORK, 10282
Covered Properties (37)
Modeling Agent Work Attributes for Improved Agent Scheduling in a Contact Center
Application: 18/597,521 →
Publication: US 2025/0285048
Methods and Systems for Generating Taxonomy Analytics for Aspects of Contact Center Interactions
Application: 18/441,701 →
Publication: US 2025/0258850
Complexity Assessments for Agent Performance Analysis Using Memory Neural Networks
Application: 18/441,073 →
Publication: US 2025/0259131
System and Method for Retrieving Records from a Database
Application: 18/511,060 →
Publication: US 2025/0252109
Unified Conversational System
Application: 18/656,898 →
Alternative Shift Generation Technologies
Application: 18/659,649 →
Systems and Methods Related to Customer Authentication of Incoming Telephone Calls from Agents
Application: 18/661,261 →
Technologies for Optimizing Slot Allocations for Work Plan Assignments in Contact Centers
Application: 18/680,582 →
Artificial Intelligence Assisted First Interaction Resolution in Contact Centers
Application: 18/741,400 →
Title Not Available
Application: 63/660,686 →
Title Not Available
Application: 63/660,692 →
Title Not Available
Application: 18/746,230 →
Voice Continuation Over Network with Audio Quality Degradation
Application: 18/757,866 →
Systems and Methods Related to Verifying Anonymization of Text Data in Contact Centers
Application: 18/758,372 →
Entity Verification and Providing Call Intent on Inbound Mobile Device Communications
Application: 18/784,009 →
Technologies for Using Pattern Mining to Reduce Noise and Extract Insights for Event Sequence Visualization
Application: 18/790,546 →
Technologies for Generating Optimized Event Sequence Indices for Real-Time Event Flow Visualizations and Analytics
Application: 18/790,531 →
Technologies for Performing Time Constrained Queries for Real-Time Event Flow Visualizations and Analytics
Application: 18/790,560 →
Technologies for Performing Attribute Constrained Queries for Real-Time Event Flow Visualizations and Analytics
Application: 18/790,569 →
Technologies Related to Mute Functionality in Text-Based Messaging Applications
Application: 18/790,167 →
Title Not Available
Application: 18/913,351 →
System and Method for Tracking and Analyzing Signals Associated with Metrics and Providing Actionable Insights
Application: 18/934,150 →
System and Method for Tracking and Analyzing Signals Associated with Metrics and Providing Actionable Insights
Application: 63/693,965 →
Title Not Available
Application: 63/691,601 →
Technologies Relating to Enhanced Chatbot Interactions with Webpage Browsing Customers
Application: 18/814,410 →
Title Not Available
Application: 18/902,028 →
Executing Email Parking Interactions
Application: 18/901,924 →
Title Not Available
Application: 63/693,949 →
Dynamic Telephony Line Balancing for Automated Outbound Dialing
Application: 18/819,447 →
Method and System for Dynamic Adaptive Routing of Deferrable Work in a Contact Center
Application: 18/943,559 →
Publication: US 2025/0069010
Technologies for Carbon Emission Reduction
Application: 18/963,216 →
Customized Outbound Video Using Generative Artificial Intelligence and Machine Learning
Application: 18/962,600 →
Agent Training Using Generative Artificial Intelligence and Machine Learning
Application: 18/962,593 →
Systems and Methods for Intent Health Optimization in a Bot Flow Architecture
Application: 18/980,824 →
Systems and Methods Relating to Mining Conversation Flows
Application: 18/987,354 →
Publication: US 2025/0200098
Technologies for Adaptive Predictive Routing in Contact Center Systems
Application: 19/002,505 →
Publication: US 2025/0126208
Technologies for Configurable Caching, Deduplication, and Rate Limit Handling
Application: 19/002,504 →
Publication: US 2025/0123964
Related Assignments (25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest Nov 16, 2023
From: FAIZAKOF, AVRAHAM; MAOZ, ROTEM; HAIKIN, LEV; ORBACH, EYAL
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 065586/0083 →
Assignment of Assignor's Interest Feb 15, 2024
From: HAIKIN, LEV; DAVID, NELLY; ORBACH, EYAL; FAIZAKOF, AVRAHAM
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 066466/0599 →
Assignment of Assignor's Interest Mar 7, 2024
From: BELL, CLIFF W.; STOOPS, DANIEL STEWART
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 066682/0137 →
Assignment of Assignor's Interest May 14, 2024
From: SHAKED, DAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067406/0489 →
Assignment of Assignor's Interest Jun 18, 2024
From: SUNDARAM, RAMASUBRAMANIAN; GEORGE, BASIL; BUDUGUPPA, PAVAN; AHMAD, SYED AREEB
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067753/0525 →
Assignment of Assignor's Interest Jun 28, 2024
From: ORSHANSKY, MARIYA; EHRHARDT, EMMA S.; LAMBE, CANICE; HOKSZOVÁ, JANA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067872/0151 →
Assignment of Assignor's Interest Jul 31, 2024
From: KREBS, NICOLAS; LE DOEUFF, FABIAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 068137/0594 →
Assignment of Assignor's Interest Aug 23, 2024
From: ALAGARSAMY, MUKUNTHAN; VIJAYAKUMAAR, ABITHA; BALASUBRAMANI, NAVIN; KRISHNASWAMY, PRASANNA VENKATESAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 068389/0170 →
Assignment of Assignor's Interest Oct 2, 2024
From: DAVID, NELLY; MAOZ, ROTEM; ORBACH, EYAL; HAIKIN, LEV
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 068774/0129 →
Assignment of Assignor's Interest Oct 30, 2024
From: SEKAR, ARCHANA; SUNDAR, DIWAHAR; JOTHIBABU, KAVVYA; KUMAR HARIHARAN, SATESH
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069073/0260 →
Assignment of Assignor's Interest Nov 6, 2024
From: GEORGE, BASIL; ABHYANKAR, VED PURUSHOTTAM; SUNDARAM, RAMASUBRAMANIAN; SINGH, MANISH KUMAR
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069159/0195 →
Assignment of Assignor's Interest Nov 6, 2024
From: BUDUGUPPA, PAVAN; GEORGE, BASIL; SUNDARAM, RAMASUBRAMANIAN; AHMAD, SYED AREEB
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069159/0556 →
Assignment of Assignor's Interest Nov 12, 2024
From: WICAKSONO, BAYU; HUMPHREYS, TRAVIS; D'ATTILIO, WILLIAM; TSE, JOHNSON
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 069224/0777 →
Change of Name Nov 12, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069342/0200 →
Assignment of Assignor's Interest Dec 13, 2024
From: AHMAD, SYED AREEB; GEORGE, BASIL; SUNDARAM, RAMASUBRAMANIAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069581/0426 →
Assignment of Assignor's Interest Dec 17, 2024
From: BLÉCON, STÉPHANE; JACOLOT, CHRISTIAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069617/0278 →
Assignment of Assignor's Interest Dec 17, 2024
From: PAT, ANKIT; CREA, ANTONELLO
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069617/0285 →
Assignment of Assignor's Interest Dec 17, 2024
From: PAT, ANKIT; DABROWSKI, MACIEJ
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069617/0296 →
Assignment of Assignor's Interest Dec 17, 2024
From: ZGARDOVSKI, STANISLAV; STUMPF, MARK; MCCORMICK, CHAD; LOGAN, RIAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069617/0340 →
Assignment of Assignor's Interest Dec 17, 2024
From: WICAKSONO, BAYU; XUN TER, WEI; KATRAGADDA, SATYA; OLADEHINDE-BELLO, AMEEN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069617/0428 →
Assignment of Assignor's Interest Dec 17, 2024
From: SASIDHARAN, SANJAY; NAGARAJAN, MUKESHKUMAR; MUTHUSAMY, KURALARASAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069617/0245 →
Assignment of Assignor's Interest Dec 17, 2024
From: D'ATTILIO, WILLIAM; XUN TER, WEI; WICAKSONO, BAYU; ANDRES VELASQUEZ DIAZ, GERMAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069617/0160 →
Assignment of Assignor's Interest Dec 17, 2024
From: SEKAR, ARCHANA; ANSELM AMBROSE, JOSEPH; RAJAN, JOTHIPRASATH; DHANDAPANI, SASIDHARAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069617/0109 →
Assignment of Assignor's Interest Dec 17, 2024
From: PAT, ANKIT; DABROWSKI, MACIEJ
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069611/0948 →
Assignment of Assignor's Interest Dec 17, 2024
From: PAT, ANKIT; DABROWSKI, MACIEJ
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069611/0769 →