System and method for contact identification
Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.
1. A method for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system, the method comprising:
receiving, by the contact identification system, a dialed address of the outbound telecommunication from the enterprise telecommunications device;
identifying, by a contact identification computing device of the contact identification system, at least one number plan set up from a user device to use to determine a classification of the dialed address of the outbound telecommunication, wherein the number plan comprises at least one match type selected from a plurality of match types stored in the contact identification system, each of the plurality of match types corresponding to a respective plurality of predetermined rules, wherein the match types comprise a plurality of ways to classify the dialed address;
determining, by the contact identification computing device, the classification of the dialed address using the at least one number plan;
determining, by the contact identification computing device, a selected routing path for the outbound telecommunication from a plurality of available routing paths based on the determined classification and a cost-effectiveness comparison between the available routing paths; and
routing, by the contact identification computing device, the outbound telecommunication to the destination telecommunications device via the selected routing path.
2. The method of claim 1 , wherein the dialed address corresponds to an international address.
3. The method of claim 2 , wherein the selected routing path corresponds to a trunk having a lower cost than other ones of the available routing paths.
4. The method of claim 1 , wherein the selected routing path is further determined based on a current capacity of the available routing paths.
5. The method of claim 1 , wherein the plurality of ways to classify the dialed address comprise at least one of a regular expression, a number list, a digit length, intra-country, or international.
6. A contact identification system for routing an outbound telecommunication from an enterprise telecommunications device over a telecommunications network to a destination telecommunications device, the system comprising:
a processor; and
a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
receive a dialed address of the outbound telecommunication from the enterprise telecommunications device;
identify at least one number plan set up from a user device to use to determine a classification of the dialed address of the outbound communication, wherein the number plan comprises at least one match type selected from a plurality of match types stored in the contact identification system, each of the plurality of match types corresponding to a respective plurality of predetermined rules, wherein the match types comprise a plurality of ways to classify the dialed address;
determine the classification of the dialed address using the at least one number plan;
determine a selected routing path for the outbound telecommunication from a plurality of available routing paths based on the determined classification and a cost-effectiveness comparison between the available routing paths; and
route the outbound telecommunication to the destination telecommunications device via the selected routing path.
7. The system of claim 6 , wherein the dialed address corresponds to an international address.
8. The system of claim 7 , wherein the selected routing path corresponds to a trunk having a lower cost than other ones of the available routing paths.
9. The system of claim 6 , wherein the selected routing path is further determined based on a current capacity of the available routing paths.
10. The system of claim 6 , wherein the plurality of ways to classify the dialed address comprise at least one of a regular expression, a number list, a digit length, intra-country, or international.