IP Library Granted Patent US 10,812,659
Granted Patent B1
US 10,812,659 · App. 16/670,366 · Granted Oct 20, 2020

Optimized dynamic number insertion (DNI)

Inventor: Jafar Adibi (Los Angeles, CA)
Assignee: TALKDESK INC.
H04M3/5235H04M3/229H04M3/4365H04M3/4878H04M3/5175H04M3/5191H04M3/5237
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Quick Facts
Patent No.
US 10,812,659
App. No.
16/670,366
Filed
Oct 31, 2019
Granted
Oct 20, 2020
Kind
B1
Art Unit
2652
USPC
379/265.09
Abstract

Optimizing a number pool for dynamic number insertion (DNI) used for call attribution is achieved by considering physical characteristics of the DNI number assigned to a specific channel versus characteristics of consumers within that channel—such as by identifying more optimum DNI number characteristics and modifying a DNI number pool based on the more optimum DNI number characteristics—in order to make more optimized DNI number assignments.

Claims (35)

1. A method for optimizing a number pool for dynamic number insertion (DNI) used for call attribution, the method comprising:

analyzing historic utilization of a DNI number pool;

determining a plurality of distinguishable consumer parameters having a business-positive correlation to a subset of numbers from among the pool of numbers;

identifying more optimum DNI number characteristics corresponding to the plurality of distinguishable consumer parameters and the subset of numbers; and

modifying the DNI number pool based on the more optimum DNI number characteristics.

2. The method of claim 1 , wherein modifying the DNI number pool comprises adding new phone numbers to the DNI number pool.

3. The method of claim 1 , wherein modifying the DNI number pool comprises removing previously used phone numbers from the DNI number pool.

4. The method of claim 1 , wherein modifying the DNI number pool comprises designating a subset of phone numbers in the DNI number pool as preferred phone numbers for increased utilization.

5. The method of claim 1 , wherein modifying the DNI number pool comprises designating a subset of phone numbers in the DNI number pool as non-preferred phone numbers for decreased utilization.

6. The method of claim 1 , wherein modifying the DNI number pool comprises reprioritizing phone numbers in the DNI number pool for the subset of numbers based on the more optimum DNI number characteristics.

7. The method of claim 1 , wherein modifying the DNI number pool comprises grouping subsets of phone numbers in the DNI number pool into distinct utilization silos corresponding to one or more specific characteristics from among the identified more optimum DNI number characteristics.

8. A system for optimizing a number pool for dynamic number insertion (DNI) used for call attribution, the system comprising:

a memory;

a processor operatively coupled to the memory for:

analyzing historic utilization of a DNI number pool;

determining a plurality of distinguishable consumer parameters having a business-positive correlation to a subset of numbers from among the pool of numbers;

identifying more optimum DNI number characteristics corresponding to the plurality of distinguishable consumer parameters and the subset of numbers; and

modifying the DNI number pool based on the more optimum DNI number characteristics.

9. The system of claim 8 , further comprising at least one subsystem whereby modifying the DNI number pool comprises adding new phone numbers to the DNI number pool.

10. The system of claim 8 , further comprising at least one subsystem whereby modifying the DNI number pool comprises removing previously used phone numbers from the DNI number pool.

11. The system of claim 8 , further comprising at least one subsystem whereby modifying the DNI number pool comprises designating a subset of phone numbers in the DNI number pool as preferred phone numbers for increased utilization.

12. The system of claim 8 , further comprising at least one subsystem whereby modifying the DNI number pool comprises designating a subset of phone numbers in the DNI number pool as non-preferred phone numbers for decreased utilization.

13. The system of claim 8 , further comprising at least one subsystem whereby modifying the DNI number pool comprises reprioritizing phone numbers in the DNI number pool for the subset of numbers based on the more optimum DNI number characteristics.

14. The system of claim 8 , further comprising at least one subsystem whereby modifying the DNI number pool comprises grouping subsets of phone numbers in the DNI number pool into distinct utilization silos corresponding to one or more specific characteristics from among the identified more optimum DNI number characteristics.

15. A non-transitory computer-readable storage medium comprising computer-readable instructions for optimizing a number pool for dynamic number insertion (DNI) used for call attribution, the computer-readable instructions comprising instructions that cause a processor to:

analyze historic utilization of a DNI number pool;

determine a plurality of distinguishable consumer parameters having a business-positive correlation to a subset of numbers from among the pool of numbers;

identify more optimum DNI number characteristics corresponding to the plurality of distinguishable consumer parameters and the subset of numbers; and

modify the DNI number pool based on the more optimum DNI number characteristics.

16. The computer-readable medium of claim 15 , further comprising instructions whereby modifying the DNI number pool comprises adding new phone numbers to the DNI number pool.

17. The computer-readable medium of claim 15 , further comprising instructions whereby modifying the DNI number pool comprises removing previously used phone numbers from the DNI number pool.

18. The computer-readable medium of claim 15 , further comprising instructions whereby modifying the DNI number pool comprises designating a subset of phone numbers in the DNI number pool as preferred phone numbers for increased utilization.

19. The computer-readable medium of claim 15 , further comprising instructions whereby modifying the DNI number pool comprises designating a subset of phone numbers in the DNI number pool as non-preferred phone numbers for decreased utilization.

20. The computer-readable medium of claim 15 , further comprising instructions whereby wherein modifying the DNI number pool comprises reprioritizing phone numbers in the DNI number pool for the subset of numbers based on the more optimum DNI number characteristics.

21. The computer-readable medium of claim 15 , further comprising instructions whereby modifying the DNI number pool comprises grouping subsets of phone numbers in the DNI number pool into distinct utilization silos corresponding to one or more specific characteristics from among the identified more optimum DNI number characteristics.

Assignments (3)
SECURITY INTEREST Recorded Sep 18, 2025
From: TALKDESK, INC.
To: HSBC BANK USA, N.A.
Reel/Frame 072293/0160 →
SECURITY INTEREST Recorded Nov 3, 2022
From: TALKDESK, INC.
To: HSBC BANK USA, N.A.
Reel/Frame 061878/0034 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 20, 2020
From: ADIBI, JAFAR
To: TALKDESK, INC.
Reel/Frame 053253/0028 →