Patent Application
Utility
App. No. 10/453,852
· Confirmation No. 1238
Method and apparatus for providing result-oriented customer service
Abandoned -- Failure to Respond to an Office Action
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2009-08-31 | ABN |
Abandonment | 2 | View | |
| 2009-04-24 | EXIN |
Examiner Interview Summary Record (PTOL - 413) | 2 | View | |
| 2008-12-10 | CTNF |
Non-Final Rejection | 12 | View | |
| 2008-12-10 | 892 |
List of references cited by examiner | 1 | View | |
| 2008-12-10 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2008-12-10 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2008-09-22 | RCEX |
Request for Continued Examination (RCE) | 1 | View | |
| 2008-09-22 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2008-09-22 | CLM |
Claims | 18 | View | |
| 2008-09-22 | REM |
Applicant Arguments/Remarks Made in an Amendment | 8 | View | |
| 2008-09-22 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2008-09-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-09-22 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2008-09-22 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-09-18 | CTAV |
Advisory Action (PTOL-303) | 3 | View | |
| 2008-09-18 | IMIS |
Miscellaneous Internal Document | 18 | View | |
| 2008-08-21 | A.NE |
Response After Final Action | 1 | View | |
| 2008-08-21 | CLM |
Claims | 18 | View | |
| 2008-08-21 | REM |
Applicant Arguments/Remarks Made in an Amendment | 8 | View | |
| 2008-08-21 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-08-21 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2008-08-21 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-06-24 | CTMS |
Miscellaneous Action with shortened statutory period (SSP) | 2 | View | |
| 2008-05-21 | CTFR |
Final Rejection | 11 | View | |
| 2008-05-21 | 892 |
List of references cited by examiner | 1 | View | |
| 2008-05-21 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2008-05-14 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2008-05-14 | RFN.REQ |
Refund Request | 2 | View | |
| 2008-05-14 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-01-22 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2008-01-22 | CLM |
Claims | 18 | View | |
| 2008-01-22 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2008-01-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-01-22 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2008-01-22 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-01-22 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2007-11-14 | WFEE |
Fee Worksheet (SB06) | 3 | View | |
| 2007-11-02 | RFN.REQ |
Refund Request | 2 | View | |
| 2007-11-02 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2007-11-02 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-10-22 | CTNF |
Non-Final Rejection | 9 | View | |
| 2007-10-22 | 1449 |
List of References cited by applicant and considered by examiner | 1 | View | |
| 2007-10-22 | 892 |
List of references cited by examiner | 1 | View | |
| 2007-10-22 | FWCLM |
Index of Claims | 2 | View | |
| 2007-10-22 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2007-09-13 | SRNT |
Examiner's search strategy and results | 11 | View | |
| 2007-09-12 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2007-09-07 | ELC. |
Response to Election / Restriction Filed | 1 | View | |
| 2007-09-07 | CLM |
Claims | 17 | View | |
| 2007-09-07 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2007-09-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-09-07 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2007-09-07 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2007-09-07 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2007-08-07 | CTRS |
Requirement for Restriction/Election | 6 | View | |
| 2007-08-07 | FWCLM |
Index of Claims | 2 | View | |
| 2006-07-24 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 5 | View | |
| 2005-11-16 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 2 | View | |
| 2005-11-09 | PA.. |
Power of Attorney | 3 | View | |
| 2005-04-21 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2004-02-12 | CTMS |
Miscellaneous Action with shortened statutory period (SSP) | 2 | View | |
| 2004-02-11 | OATH |
Oath or Declaration filed | 2 | View | |
| 2004-01-23 | PA.. |
Power of Attorney | 1 | View | |
| 2003-10-01 | CTMS |
Miscellaneous Action with shortened statutory period (SSP) | 2 | View | |
| 2003-09-04 | C.AD |
Change of Address | 1 | View | |
| 2003-07-10 | PEFN |
Pre-Exam Formalities Notice | 2 | View | |
| 2003-06-03 | TRNA |
Transmittal of New Application | 1 | View | |
| 2003-06-03 | ADS |
Application Data Sheet | 4 | View | |
| 2003-06-03 | SPEC |
Specification | 35 | View | |
| 2003-06-03 | CLM |
Claims | 9 | View | |
| 2003-06-03 | ABST |
Abstract | 1 | View | |
| 2003-06-03 | DRW |
Drawings-only black and white line drawings | 13 | View | |
| 2003-06-03 | WFEE |
Fee Worksheet (SB06) | 1 | View |
Inventors
Aleksander Szlam
Norcross, GA
James E. Owen
Smyrna, GA
Attorneys & Agents of Record
Classification
USPC
705/1
H04M3/5158
G06Q30/016
G06Q30/0245
H04M3/51
H04M3/5183
H04M3/5233
H04M2203/2061
Prosecution
- Examiner
- OBEID, MAMON A
- Art Unit
- 3621
- Customer No.
- 28452
- Docket No.
- CONCERTO-511BX
- Confirmation No.
- 1238
Publication
- Pub. No.
- US20040133434A1
- Pub. Date
- 2004-07-08
Parent
is a Continuation of
→
App. 09/325,205
Filed 1999-06-03
· Abandoned -- Failure to Respond to an Office Action
Parent
is a Continuation of
→
App. 08/764,324
· US 5,963,635
Filed 1996-12-12
· Patented Case
Parent
is a Division of
→
App. 08/318,506
· US 5,594,791
Filed 1994-10-05
· Patented Case
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
RELEASE OF SECURITY INTEREST
Recorded 2010-06-08
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
RELEASE OF SECURITY INTEREST
Recorded 2010-06-07
SECURITY AGREEMENT
Recorded 2006-08-11
RELEASE OF SECURITY INTEREST
Recorded 2006-07-27
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2006-06-16
RELEASE OF SECURITY INTEREST IN INTELLECTUAL PROPERTY
Recorded 2005-09-27
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Quick Facts
- App. No.
- 10/453,852
- Filed
- 2003-06-03
- Pub. No.
- US20040133434A1
- Examiner
- OBEID, MAMON A
- Art Unit
- 3621
External Links