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App. No. 10/459,043 · Confirmation No. 2338

Method and apparatus for controlling a contact center

Inventor: Laurence J. Fromm
Abandoned -- Failure to Respond to an Office Action View Publication ↗
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2011-11-23 ABN Abandonment 2 View
2011-09-15 CTAV Advisory Action (PTOL-303) 2 View
2011-09-15 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2011-08-25 A.NE Response After Final Action 1 View
2011-08-25 CLM Claims 9 View
2011-08-25 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2011-08-25 WFEE Fee Worksheet (SB06) 2 View
2011-08-25 N417 Electronic Filing System Acknowledgment Receipt 2 View
2011-08-25 TRAN.LET Transmittal Letter 1 View
2011-08-25 WFEE Fee Worksheet (SB06) 1 View
2011-04-26 CTFR Final Rejection 9 View
2011-04-26 FWCLM Index of Claims 2 View
2011-04-26 SRFW Search information including classification, databases and other search related notes 1 View
2011-02-14 TRAN.LET Transmittal Letter 1 View
2011-02-14 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2011-02-14 CLM Claims 8 View
2011-02-14 REM Applicant Arguments/Remarks Made in an Amendment 6 View
2011-02-14 WFEE Fee Worksheet (SB06) 2 View
2011-02-14 N417 Electronic Filing System Acknowledgment Receipt 2 View
2011-02-14 WFEE Fee Worksheet (SB06) 1 View
2010-09-16 CTNF Non-Final Rejection 8 View
2010-09-16 FWCLM Index of Claims 2 View
2010-09-16 SRFW Search information including classification, databases and other search related notes 1 View
2010-06-24 RCEX Request for Continued Examination (RCE) 1 View
2010-06-24 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 17 View
2010-06-24 WFEE Fee Worksheet (SB06) 2 View
2010-06-24 N417 Electronic Filing System Acknowledgment Receipt 2 View
2010-06-24 TRAN.LET Transmittal Letter 1 View
2010-06-24 WFEE Fee Worksheet (SB06) 1 View
2009-12-24 CTFR Final Rejection 7 View
2009-12-24 SRFW Search information including classification, databases and other search related notes 1 View
2009-12-24 FWCLM Index of Claims 2 View
2009-09-18 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2009-09-18 CLM Claims 9 View
2009-09-18 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2009-09-18 WFEE Fee Worksheet (SB06) 2 View
2009-09-18 N417 Electronic Filing System Acknowledgment Receipt 2 View
2009-09-18 TRAN.LET Transmittal Letter 1 View
2009-09-18 WFEE Fee Worksheet (SB06) 1 View
2009-03-19 CTNF Non-Final Rejection 2 View
2009-03-19 892 List of references cited by examiner 1 View
2009-03-19 SRNT Examiner's search strategy and results 12 View
2009-03-19 SRFW Search information including classification, databases and other search related notes 1 View
2009-03-19 FWCLM Index of Claims 2 View
2009-03-19 CTNF Non-Final Rejection 3 View
2009-01-09 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2009-01-09 CLM Claims 7 View
2009-01-09 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2009-01-09 N417 Electronic Filing System Acknowledgment Receipt 2 View
2009-01-09 LET. Miscellaneous Incoming Letter 1 View
2008-10-10 WFEE Fee Worksheet (SB06) 2 View
2008-10-10 N417 Electronic Filing System Acknowledgment Receipt 2 View
2008-10-10 RCEX Request for Continued Examination (RCE) 1 View
2008-08-29 CTAV Advisory Action (PTOL-303) 3 View
2008-06-17 A.NE Response After Final Action 1 View
2008-06-17 CLM Claims 3 View
2008-06-17 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2008-06-17 N417 Electronic Filing System Acknowledgment Receipt 2 View
2008-06-17 LET. Miscellaneous Incoming Letter 1 View
2008-06-17 WFEE Fee Worksheet (SB06) 1 View
2008-04-15 CTFR Final Rejection 10 View
2008-04-15 FWCLM Index of Claims 2 View
2008-04-15 SRFW Search information including classification, databases and other search related notes 1 View
2008-01-09 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2008-01-09 CLM Claims 3 View
2008-01-09 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2008-01-09 N417 Electronic Filing System Acknowledgment Receipt 2 View
2008-01-09 LET. Miscellaneous Incoming Letter 1 View
2008-01-09 WFEE Fee Worksheet (SB06) 1 View
2007-10-09 CTNF Non-Final Rejection 8 View
2007-10-09 892 List of references cited by examiner 1 View
2007-10-09 FWCLM Index of Claims 1 View
2007-10-09 SRNT Examiner's search strategy and results 1 View
2007-08-22 EXIN Examiner Interview Summary Record (PTOL - 413) 3 View
2007-08-16 RCEX Request for Continued Examination (RCE) 1 View
2007-08-16 WFEE Fee Worksheet (SB06) 2 View
2007-08-16 N417 Electronic Filing System Acknowledgment Receipt 2 View
2007-08-16 LET. Miscellaneous Incoming Letter 1 View
2007-08-16 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2007-08-16 CLM Claims 3 View
2007-08-16 REM Applicant Arguments/Remarks Made in an Amendment 2 View
2007-08-16 WFEE Fee Worksheet (SB06) 1 View
2007-07-19 CTAV Advisory Action (PTOL-303) 3 View
2007-07-19 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2007-06-19 A.NE Response After Final Action 1 View
2007-06-19 CLM Claims 3 View
2007-06-19 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2007-06-19 N417 Electronic Filing System Acknowledgment Receipt 2 View
2007-06-19 LET. Miscellaneous Incoming Letter 1 View
2007-06-19 WFEE Fee Worksheet (SB06) 1 View
2007-04-18 CTFR Final Rejection 8 View
2007-04-18 SRFW Search information including classification, databases and other search related notes 1 View
2007-04-18 FWCLM Index of Claims 1 View
2007-02-02 WFEE Fee Worksheet (SB06) 1 View
2007-01-18 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2007-01-18 CLM Claims 3 View
2007-01-18 REM Applicant Arguments/Remarks Made in an Amendment 3 View
2007-01-18 WFEE Fee Worksheet (SB06) 2 View
2007-01-18 N417 Electronic Filing System Acknowledgment Receipt 2 View
2007-01-18 LET. Miscellaneous Incoming Letter 1 View
2007-01-18 136A Authorization for Extension of Time all replies 1 View
2006-10-10 CTNF Non-Final Rejection 7 View
2006-10-10 892 List of references cited by examiner 1 View
2006-10-10 1449 List of References cited by applicant and considered by examiner 1 View
2006-10-10 FWCLM Index of Claims 1 View
2006-10-10 SRFW Search information including classification, databases and other search related notes 1 View
2006-10-02 SRNT Examiner's search strategy and results 1 View
2006-09-27 RCEX Request for Continued Examination (RCE) 1 View
2006-09-27 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2006-09-27 CLM Claims 2 View
2006-09-27 REM Applicant Arguments/Remarks Made in an Amendment 2 View
2006-09-27 WFEE Fee Worksheet (SB06) 2 View
2006-09-27 N417 Electronic Filing System Acknowledgment Receipt 2 View
2006-09-27 LET. Miscellaneous Incoming Letter 1 View
2006-09-14 CTAV Advisory Action (PTOL-303) 3 View
2006-09-14 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2006-08-01 A.NE Response After Final Action 2 View
2006-08-01 CLM Claims 2 View
2006-08-01 REM Applicant Arguments/Remarks Made in an Amendment 2 View
2006-08-01 WFEE Fee Worksheet (SB06) 1 View
2006-07-24 IDS Information Disclosure Statement (IDS) Form (SB08) 5 View
2006-04-28 CTFR Final Rejection 7 View
2006-04-28 892 List of references cited by examiner 1 View
2006-04-28 FWCLM Index of Claims 1 View
2006-04-28 SRFW Search information including classification, databases and other search related notes 1 View
2006-04-03 SRNT Examiner's search strategy and results 1 View
2006-03-30 SRNT Examiner's search strategy and results 1 View
2005-12-23 A... Amendment/Request for Reconsideration-After Non-Final Rejection 2 View
2005-12-23 CLM Claims 2 View
2005-12-23 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2005-12-23 WFEE Fee Worksheet (SB06) 1 View
2005-09-22 CTNF Non-Final Rejection 7 View
2005-09-22 1449 List of References cited by applicant and considered by examiner 4 View
2005-09-22 892 List of references cited by examiner 1 View
2005-09-22 BIB Bibliographic Data Sheet 1 View
2005-09-22 FWCLM Index of Claims 1 View
2005-09-22 SRFW Search information including classification, databases and other search related notes 1 View
2005-09-19 SRNT Examiner's search strategy and results 2 View
2005-09-12 SRNT Examiner's search strategy and results 1 View
2004-07-27 WFEE Fee Worksheet (SB06) 1 View
2003-06-11 TRNA Transmittal of New Application 2 View
2003-06-11 A.PE Preliminary Amendment 5 View
2003-06-11 SPEC Specification 11 View
2003-06-11 CLM Claims 5 View
2003-06-11 ABST Abstract 1 View
2003-06-11 DRW Drawings-only black and white line drawings 5 View
2003-06-11 OATH Oath or Declaration filed 4 View
2003-06-11 WFEE Fee Worksheet (SB06) 1 View
2003-06-11 WFEE Fee Worksheet (SB06) 1 View
2003-06-11 WCLM Claims Worksheet (PTO-2022) 1 View
2003-06-11 IDS Information Disclosure Statement (IDS) Form (SB08) 8 View
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Quick Facts
App. No.
10/459,043
Filed
2003-06-11
Pub. No.
US20030198333A1
Art Unit
2614