Systems and methods for modular capturing various communication signals

1 . A method for capturing various types of communication signals, comprising the steps of:

installing a first type of tapping devices to obtain a first type of communication signals;

providing a recording system that is coupled to the first type of tapping devices;

receiving communication signals of the first type from the first type of tapping devices via the recording system;

recording the first type of communication signals via the recording system;

installing a second type of tapping devices, after the installation of the first type of tapping devices, to obtain a second type of communication signals;

receiving communication signals of the second type from the second type of tapping devices via the recording system; and

recording the second type of communication signals via the recording system.

2 . The method as defined in claim 1 , further comprising installing additional types of tapping devices to obtain additional types of communication signals.

3 . The method as defined in claim 2 , further comprising coupling the additional types of tapping device to the recording system.

4 . The method as defined in claim 1 , wherein installing the first and second types of tapping devices correspond to first and second types of communication networks, respectively.

5 . The method as defined in claim 4 , wherein the first and second types of communication networks use TDM telephony and voice over IP technologies, respectively.

6 . The method as defined in claim 1 , wherein the first and second types of communication signals include screen capture, instant message, and business data, service observation data, IP data, media data, and video conference data.

7 . The method as defined in claim 6 , wherein the first and second types of tapping devices include TDM trunk tap, TDM extension taps, desktops, local area networks, ACD, IP trunk taps, IP extension taps; IP monitoring, media application server, and IP phones.

8 . A system for capturing various types of communication signals, comprising:

a first type of tapping devices operative to obtain a first type of communication signals;

a second type of tapping devices operative to obtain a second type of communication signals; and

a recording system coupled to the first type of tapping devices and to the second type of tapping devices, the recording system being operative to receive and record the first and second types of communication signals obtained by the first and second types of tapping devices, respectively.

9 . The system as defined in claim 8 , further comprising additional types of tapping devices being installed in the company premises after the installation of the first type of tapping devices to obtain additional types of communication signals.

10 . The system as defined in claim 9 , wherein the additional types of tapping device being coupled to the recording system.

11 . The system as defined in claim 8 , wherein the first and second types of tapping devices are associated with first and second types of communication networks, respectively.

12 . The system as defined in claim 11 , wherein the first and second types of communication network use telephony and IP technologies, respectively.

13 . The system as defined in claim 8 , wherein the first and second types of communication signals include screen capture, instant message, and business data, service observation data, IP data, media data, and video conference data.

14 . The system as defined in claim 13 , wherein the first and second types of tapping devices include TDM trunk tap, TDM extension taps, desktops, local area networks, ACD, IP trunk taps, IP extension taps; IP monitoring, media application server, and IP phones.

15 . The system as defined in claim 8 , further comprising means for receiving external call contact events associated with the communication signals.

16 . The system as defined in claim 15 , further comprising means for determining whether to record the communication signals based on the external call contact events.

17 . A method for capturing various types of communication signals, comprising the steps of:

installing a first type of tapping devices in a first communication network to obtain a first type of communication signals in a company premises, the first type of communication network using telephony technology;

installing a recording system that is coupled to the first type of tapping devices;

recording the first type of communication signals from the first type of tapping devices via the recording system;

installing a second type of tapping devices in a second communication network in the company premises after the installation of the first type of tapping devices, the second type of tapping devices being operative to obtain a second type of communication signals in the company premises, the second communication network using IP technology; and

recording the second type of communication signals from the second type of tapping devices via the recording system.

18 . The system as defined in claim 17 , wherein the first type of communication signals includes TDM conversations, screen capture, instant message, business data, and service observation data, wherein the second type of communication signals includes IP conversations, media data, and video conference data.

19 . The system as defined in claim 18 , wherein the first type of tapping devices includes TDM trunk tap, TDM extension taps, desktops, local area networks, and ACD, wherein the second type of tapping devices includes IP trunk taps, IP extension taps; IP monitoring, media application server, and IP phones.

20 . The system as defined in claim 17 , wherein the second type of tapping devices is operative to obtaining one of 32-bit and 128-bit communication formats.