Patent Assignment
Reel/Frame 026207/0203
SECURITY AGREEMENT
Recorded: 2011-05-02
Received: 2011-05-02
Pages: 16
Assignor
VERINT AMERICAS INC.
Executed: 2011-04-29
Assignee
CREDIT SUISSE AG
ONE MADISON AVENUE, NEW YORK, NY, 10010, UNITED STATES
Covered Applications
(100)
SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
App. No. 12/891,620
→
SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
App. No. 12/612,487
→
SYSTEM AND METHOD FOR POOLED IP RECORDING
App. No. 12/416,906
→
SYSTEM AND METHOD FOR PERFORMANCE BASED CALL DISTRIBUTION
App. No. 12/132,259
→
METHOD AND SYSTEM FOR SELECTIVELY DEDICATING RESOURCES FOR RECORDING DATA EXCHANGED BETWEEN ENTITIES ATTACHED TO A NETWORK
App. No. 11/872,575
→
METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
App. No. 11/868,656
→
DISTRIBUTIVE NETWORK CONTROL
App. No. 11/772,440
→
Data Capture in a Distributed Network
App. No. 11/771,499
→
SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
App. No. 11/768,349
→
INTEGRATING MOBILE DEVICE BASED COMMUNICATION SESSION RECORDINGS
App. No. 11/752,458
→
SYSTEM AND METHOD FOR INTEGRATED WORKFORCE AND QUALITY MANAGEMENT
App. No. 11/742,733
→
SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
App. No. 11/736,124
→
SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION FOR A COMMUNICATIONS ENVIRONMENT
App. No. 11/693,828
→
SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
App. No. 11/693,857
→
SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION IN A RECORDING ENVIRONMENT
App. No. 11/693,933
→
SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION FOR RECORDING
App. No. 11/693,923
→
SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
App. No. 11/693,899
→
Systems and Methods for Recording in a Contact Center Environment
App. No. 11/692,983
→
SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
App. No. 11/691,540
→
Systems and Methods for Enhancing Security of Files
App. No. 11/691,530
→
Selective Dedication of Recording Resources to a Web Self-Service Interface
App. No. 11/676,818
→
COMMUNICATION SESSION ASSESSMENT
App. No. 11/621,134
→
AUTOMATED UTTERANCE SEARCH
App. No. 11/616,490
→
SYSTEMS AND METHODS FOR RECORDING DATA
App. No. 11/608,358
→
Providing Remote Access to Media Streams
App. No. 11/608,438
→
SYSTEMS AND METHODS FOR RECORDING
App. No. 11/608,340
→
RECORDING IN A DISTRIBUTED ENVIRONMENT
App. No. 11/608,350
→
CALL CONTROL PRESENCE
App. No. 11/608,440
→
CALL CONTROL PRESENCE AND RECORDING
App. No. 11/567,808
→
CALL CONTROL RECORDING
App. No. 11/567,852
→
SYSTEM AND METHOD FOR ANALYSING COMMUNICATION STREAMS
App. No. 11/565,939
→
SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
App. No. 11/565,943
→
SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
App. No. 11/565,946
→
SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
App. No. 11/565,948
→
SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
App. No. 11/540,353
→
SPEECH ANALYSIS USING STATISTICAL LEARNING
App. No. 11/540,281
→
SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
App. No. 11/540,282
→
SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATION
App. No. 11/540,903
→
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING RECORDERS
App. No. 11/540,902
→
Systems and methods for facilitating contact center coaching
App. No. 11/540,185
→
Systems and methods for facilitating contact center coaching
App. No. 11/540,900
→
MULTI-PASS SPEECH ANALYTICS
App. No. 11/540,322
→
SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
App. No. 11/540,739
→
SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
App. No. 11/540,736
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ANALYZING AUDIO COMPONENTS AND GENERATING TEXT WITH INTEGRATED ADDITIONAL SESSION INFORMATION
App. No. 11/540,904
→
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING GATEWAYS
App. No. 11/529,947
→
Integrated contact center systems for facilitating contact center coaching
App. No. 11/540,107
→
ROUTINE COMMUNICATION SESSIONS FOR RECORDING
App. No. 11/541,252
→
RECORDING INVOCATION OF COMMUNICATION SESSIONS
App. No. 11/541,313
→
SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
App. No. 11/529,942
→
SYSTEMS AND METHODS FOR ANALYZING CONTACT CENTER INTERACTIONS
App. No. 11/540,306
→
SYSTEMS AND METHODS FOR DISPLAYING AGENT ACTIVITY EXCEPTIONS
App. No. 11/529,946
→
SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS
App. No. 11/540,785
→
SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
App. No. 11/529,842
→
RECORDING USING PROXY SERVERS
App. No. 11/540,086
→
METHODS FOR LONG-RANGE CONTACT CENTER STAFF PLANNING UTILIZING DISCRETE EVENT SIMULATION
App. No. 11/529,132
→
SYSTEMS AND METHODS FOR CONTEXT DRILLING IN WORKFORCE OPTIMIZATION
App. No. 11/528,267
→
METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 11/534,410
→
UTILIZING SPARE PROCESSING CAPACITY TO ANALYZE A CALL CENTER INTERACTION
App. No. 11/509,554
→
VOICE INTERACTION ANALYSIS MODULE
App. No. 11/509,553
→
SYSTEM AND METHOD TO ACQUIRE AUDIO DATA PACKETS FOR RECORDING AND ANALYSIS
App. No. 11/509,551
→
SYSTEM AND METHOD FOR FACILITATING TRIGGERS AND WORKFLOWS IN WORKFORCE OPTIMIZATION
App. No. 11/479,506
→
Automated scoring of interactions
App. No. 11/479,056
→
System and method for facilitating triggers and workflows in workforce optimization
App. No. 11/479,899
→
SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
App. No. 11/479,925
→
Systems and Methods for Recording Encrypted Interactions
App. No. 11/428,239
→
SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
App. No. 11/479,926
→
SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
App. No. 11/479,924
→
SYSTEMS AND METHODS FOR RECORDING AN ENCRYPTED INTERACTION
App. No. 11/428,222
→
SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
App. No. 11/479,841
→
Hybrid recording of communications
App. No. 11/475,683
→
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
App. No. 11/396,063
→
DISTRIBUTED VOICE OVER INTERNET PROTOCOL RECORDING
App. No. 11/394,408
→
SYSTEMS AND METHODS FOR PROTECTING INFORMATION
App. No. 11/395,514
→
INTEGRATION OF CONTACT CENTER SURVEYS
App. No. 11/395,992
→
SYSTEMS AND METHODS FOR CAPTURING MULTIMEDIA COMMUNICATION SIGNALS
App. No. 11/396,061
→
Systems and methods for modular capturing various communication signals
App. No. 11/394,794
→
SYSTEMS AND METHODS FOR RECORDING AUDIO
App. No. 11/395,498
→
DUPLICATE MEDIA STREAM
App. No. 11/394,496
→
INTERNET PROTOCOL ANALYZING
App. No. 11/394,411
→
SYSTEMS AND METHODS FOR CALCULATING WORKFORCE STAFFING STATISTICS
App. No. 11/394,795
→
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A MEDIA APPLICATION SERVER
App. No. 11/395,759
→
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A CONFERENCE BRIDGE
App. No. 11/395,350
→
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING PHONES
App. No. 11/394,410
→
SYSTEMS AND METHODS FOR CAPTURING COMMUNICATION SIGNALS [32-BIT OR 128-BIT ADDRESSES]
App. No. 11/396,062
→
SELECTIVE DEDICATION OF ACTIVE AND PASSIVE CONTACT CENTER RECORDING RESOURCES
App. No. 11/388,854
→
METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 11/389,471
→
Method and system for presenting events associated with recorded data exchanged between a server and a user
App. No. 11/388,944
→
SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
App. No. 11/385,499
→
SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
App. No. 11/359,731
→
SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
App. No. 11/359,909
→
SYSTEMS FOR INTEGRATING CONTACT CENTER MONITORING, TRAINING AND SCHEDULING
App. No. 11/359,532
→
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND ANALYTICS
App. No. 11/359,358
→
SYSTEM AND METHOD FOR DETECTING AND DISPLAYING BUSINESS TRANSACTIONS
App. No. 11/359,319
→
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION
App. No. 11/359,356
→
METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
App. No. 11/237,456
→
METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
App. No. 11/166,630
→
PACKET DATA RECORDING METHOD AND SYSTEM
App. No. 10/467,899
→
INDEPENDENT SOURCE RECORDING
App. No. 11/129,811
→
METHOD AND SYSTEM FOR COMMUNICATIONS MONITORING
App. No. 10/525,260
→