Granted Patent B2

US 7,995,612 · App. 11/396,062 · Granted Aug 9, 2011

Assignee: Verint Americas, Inc.

Abstract

Claims (44)

1. A method for capturing 32-bit and 128-bit communication signals, comprising the steps of:

installing a first type of tapping devices to obtain 32-bit communication signals;

installing a recording system coupled to the first type of tapping devices;

receiving the 32-bit communication signals from the first type of tapping devices via the recording system;

receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals

determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events;

responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system; and

recording the converted 128-bit communication signals via the recording system.

2. The method as defined in claim 1 , further comprising:

installing a second type of tapping devices to obtain 128-bit communication signals;

coupling the second type of tapping devices to the recording system;

receiving the 128-bit communication signals from the second type of tapping devices; and

recording the 128-bit communication signals via the recording system.

3. The method as defined in claim 2 , further comprising:

converting the 128-bit communication signals into 32-bit communication format; and

recording the converted 32-bit communication signals via the recording system.

4. The method as defined in claim 1 , further comprising allocating resources to record the received corresponding 32-bit and 128-bit communication signals.

5. The method as defined in claim 1 , wherein the converting of the 32-bit communication signals to 128-bit communication format is achieved by converting source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses.

6. A system for capturing 32-bit and 128-bit communication signals, comprising:

a first type of tapping devices operative to obtain 32-bit communication signals; and

a recording system coupled to the first type of tapping devices, the recording system comprising means for receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals and means for determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events, the recording system being operative to:

receive the 32-bit communication signals obtained by the first type of tapping devices,

convert the 32-bit communication signals to an 128-bit communication format, and

record the converted 128-bit communication signals via the recording system.

7. The system as defined in claim 6 , further comprising a second type of tapping devices operative to obtain 128-bit communication signals, the second type of tapping devices being coupled to the recording system, the recording system being operative to receiving and recording the 128-bit communication signals associated with the second type of tapping devices.

8. The system as defined in claim 7 , wherein the recording system converts the 128-bit communication signals into an 32-bit communication format and records the converted 32-bit communication signals.

9. The system as defined in claim 6 , wherein the recording system allocates resources to record the received corresponding 32-bit and 128-bit communication signals.

10. The system as defined in claim 5 , wherein the recording system converts the 32-bit communication signals to the 128-bit communication format by converting source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses.

11. A method for capturing 32-bit and 128-bit communication signals, comprising the steps of:

installing a first type of tapping devices to obtain 32-bit communication signals in a company premises;

installing a recording system coupled to the first type of tapping devices;

receiving the 32-bit communication signals from the first type of tapping devices via the recording system;

receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals;

determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events;

responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system, wherein the converting of the 32-bit communication signals to 128-bit communication format is operative to convert source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses; and

recording the converted 128-bit communication signals via the recording system.

12. The method as defined in claim 11 , further comprising:

installing a second type of tapping devices to obtain 128-bit communication signals in the company premises;

coupling the second type of tapping devices to the recording system; and

configuring the recording system to receive and record the 128-bit communication signals associated with the second type of tapping devices.

13. The method as defined in claim 12 , further comprising:

converting the 128-bit communication signals into 32-bit communication format; and

recording the converted 32-bit communication signals via the recording system.

14. The method as defined in claim 11 , further comprising allocating resources to record the received corresponding 32-bit and 128-bit communication signals.

Assignments (9)

Continuity (1)