Patent Assignment
Reel/Frame 031465/0450
GRANT OF SECURITY INTEREST IN PATENT RIGHTS
Recorded: 2013-10-21
Received: 2013-10-21
Pages: 22
Assignor
VERINT AMERICAS INC.
Executed: 2013-09-18
Assignee
CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
11 MADISON AVENUE, WASHINGTON, DC, 20005, UNITED STATES
Covered Applications
(100)
TRADING ENVIRONMENT RECORDING
App. No. 13/481,727
→
SYSTEMS AND METHODS FOR SCHEDULING OF OUTBOUND AGENTS
App. No. 13/406,506
→
OBJECT ANALYSIS USING MOTION HISTORY
App. No. 13/355,112
→
INCREASED QUALITY OF IMAGE OBJECTS BASED ON DEPTH IN SCENE
App. No. 13/354,919
→
EVENT PROCESSING USING EXISTING COMPUTER EVENT CAPTURE MODULES
App. No. 13/323,240
→
CORRELATION OF VIDEO INPUTS IN A DIGITAL VIDEO RECORDER SYSTEM
App. No. 13/316,834
→
ANALYZING PERFORMANCE USING VIDEO ANALYTICS
App. No. 13/299,805
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DETERMINING AND DISPLAYING APPLICATION USAGE DATA IN A CONTACT CENTER ENVIRONMENT
App. No. 13/182,672
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MONITORING AND DISPLAYING THE SCHEDULED AND ACTUATED ACTIVITIES OF A WORKFORCE
App. No. 13/149,655
→
SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
App. No. 13/114,620
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SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATION
App. No. 13/036,923
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CREATING AND UPDATING WORKFORCE SCHEDULES USING A PERSONAL COMMUNICATION SYSTEM
App. No. 13/008,283
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SYSTEMS AND METHODS FOR SECURE RECORDING IN A CUSTOMER CENTER ENVIRONMENT
App. No. 12/968,236
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SYSTEMS AND METHODS FOR SECURE RECORDING IN A CUSTOMER CENTER ENVIRONMENT
App. No. 12/968,240
→
SYSTEMS AND METHODS FOR SECURE RECORDING IN A CUSTOMER CENTER ENVIRONMENT
App. No. 12/968,232
→
RECORDING INVOCATION OF COMMUNICATION SESSIONS
App. No. 12/967,028
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DISTRIBUTIVE NETWORK CONTROL
App. No. 12/967,019
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
App. No. 12/967,031
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DISTRIBUTIVE NETWORK CONTROL
App. No. 12/967,023
→
RECORDING INVOCATION OF COMMUNICATION SESSIONS
App. No. 12/967,025
→
RECORDING INVOCATION OF COMMUNICATION SESSIONS
App. No. 12/967,029
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METHOD AND APPARATUS TO MANAGE A WORKFORCE
App. No. 12/940,508
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
App. No. 12/916,678
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REMOTE AGENT CAPTURE AND MONITORING
App. No. 12/914,991
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SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
App. No. 12/891,620
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AUGMENTATION AND CALIBRATION OF OUTPUT FROM NON-DETERMINISTIC TEXT GENERATORS BY MODELING ITS CHARACTERISTICS IN SPECIFIC ENVIRONMENTS
App. No. 12/876,207
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INDEPENDENT SOURCE RECORDING
App. No. 12/870,908
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METHOD AND APPARATUS FOR AUTOMATED TIME BANKING AND WORKFORCE SCHEDULING
App. No. 12/852,144
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A MEDIA APPLICATION SERVER
App. No. 12/769,552
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CALL CONTROL PRESENCE
App. No. 12/769,544
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
App. No. 12/769,541
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
App. No. 12/769,550
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SYSTEMS AND METHODS FOR PROTECTING INFORMATION
App. No. 12/768,194
→
SYSTEMS AND METHODS FOR UPDATING SCHEDULES
App. No. 12/727,468
→
CLASSIFICATION AND IDENTIFICATION OF COMPUTER USE
App. No. 12/725,166
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SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
App. No. 12/725,127
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
App. No. 12/686,213
→
SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
App. No. 12/684,027
→
SYSTEM AND METHOD FOR WORKFORCE REQUIREMENTS MANAGEMENT
App. No. 12/630,030
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
App. No. 12/612,487
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SYSTEM AND METHOD FOR POOLED IP RECORDING
App. No. 12/416,906
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SYSTEMS AND METHODS FOR PROVIDING NETWORK SERVICES FOR RECORDING
App. No. 12/354,804
→
SYSTEM AND METHOD FOR RECORDING VOICE AND THE DATA ENTERED BY A CALL CENTER AGENT AND RETRIEVAL OF THESE COMMUNICATION STREAMS FOR ANALYSIS OR CORRECTION
App. No. 12/326,205
→
SYSTEMS AND METHODS FOR TRADING TRACK VIEW
App. No. 12/181,919
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ERROR CHECKING AT THE RE-SEQUENCING STAGE
App. No. 12/173,146
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SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH AND BACK OFFICES
App. No. 12/171,090
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SYSTEM AND METHOD FOR PERFORMANCE BASED CALL DISTRIBUTION
App. No. 12/132,259
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SYSTEMS AND METHODS OF RECORDING SOLUTION INTERFACE
App. No. 12/118,792
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 12/118,781
→
SYSTEMS AND METHODS FOR MULTI-STREAM RECORDING
App. No. 12/118,789
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METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
App. No. 11/868,656
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DISTRIBUTIVE NETWORK CONTROL
App. No. 11/772,440
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SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
App. No. 11/768,349
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INTEGRATING MOBILE DEVICE BASED COMMUNICATION SESSION RECORDINGS
App. No. 11/752,458
→
SYSTEM AND METHOD FOR INTEGRATED WORKFORCE AND QUALITY MANAGEMENT
App. No. 11/742,733
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
App. No. 11/736,124
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION FOR A COMMUNICATIONS ENVIRONMENT
App. No. 11/693,828
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SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
App. No. 11/693,857
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION IN A RECORDING ENVIRONMENT
App. No. 11/693,933
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SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
App. No. 11/693,899
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
App. No. 11/691,521
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
App. No. 11/691,540
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MONITORING OF COMPUTER EVENTS AND STEPS LINKED BY DEPENDENCY RELATIONSHIPS TO GENERATE COMPLETED PROCESSES DATA AND DETERMINING THE COMPLETED PROCESSED DATA MEET TRIGGER CRITERIA
App. No. 11/723,010
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COMMUNICATION SESSION ASSESSMENT
App. No. 11/621,134
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AUTOMATED UTTERANCE SEARCH
App. No. 11/616,490
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SYSTEMS AND METHODS FOR RECORDING DATA
App. No. 11/608,358
→
SYSTEMS AND METHODS FOR RECORDING
App. No. 11/608,340
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RECORDING IN A DISTRIBUTED ENVIRONMENT
App. No. 11/608,350
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CALL CONTROL PRESENCE
App. No. 11/608,440
→
CALL CONTROL PRESENCE AND RECORDING
App. No. 11/567,808
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CALL CONTROL RECORDING
App. No. 11/567,852
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATION STREAMS
App. No. 11/565,939
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
App. No. 11/565,943
→
SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
App. No. 11/565,946
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
App. No. 11/565,948
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COMMUNICATION MANAGEMENT SYSTEM FOR NETWORK-BASED TELEPHONES
App. No. 11/583,381
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
App. No. 11/540,353
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SPEECH ANALYSIS USING STATISTICAL LEARNING
App. No. 11/540,281
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SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
App. No. 11/540,282
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SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATION
App. No. 11/540,903
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING RECORDERS
App. No. 11/540,902
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MULTI-PASS SPEECH ANALYTICS
App. No. 11/540,322
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SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
App. No. 11/540,739
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
App. No. 11/540,736
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ANALYZING AUDIO COMPONENTS AND GENERATING TEXT WITH INTEGRATED ADDITIONAL SESSION INFORMATION
App. No. 11/540,904
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING GATEWAYS
App. No. 11/529,947
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ROUTINE COMMUNICATION SESSIONS FOR RECORDING
App. No. 11/541,252
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
App. No. 11/541,313
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SYSTEMS AND METHODS FOR RECORDING USING VIRTUAL MACHINES
App. No. 11/540,450
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DISTRIBUTIVE DATA CAPTURE
App. No. 11/540,171
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SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
App. No. 11/529,942
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SYSTEMS AND METHODS FOR ANALYZING CONTACT CENTER INTERACTIONS
App. No. 11/540,306
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SYSTEMS AND METHODS FOR DISPLAYING AGENT ACTIVITY EXCEPTIONS
App. No. 11/529,946
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SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS
App. No. 11/540,785
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SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
App. No. 11/529,842
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SYSTEMS AND METHODS OF PARTIAL SHIFT SWAPPING
App. No. 11/540,320
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RECORDING USING PROXY SERVERS
App. No. 11/540,086
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METHODS FOR LONG-RANGE CONTACT CENTER STAFF PLANNING UTILIZING DISCRETE EVENT SIMULATION
App. No. 11/529,132
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SYSTEMS AND METHODS FOR CONTEXT DRILLING IN WORKFORCE OPTIMIZATION
App. No. 11/528,267
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 11/534,410
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