Patent Assignment
Reel/Frame 030112/0585
CHANGE OF NAME
Recorded: 2013-03-29
Received: 2013-03-29
Pages: 6
Assignor
WITNESS SYSTEMS, INC.
Executed: 2007-05-25
Assignee
VERINT AMERICAS INC.
300 COLONIAL CENTER PARKWAY, SUITE 600, ROSWELL, GA, 30076, UNITED STATES
Covered Applications
(87)
SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
App. No. 12/725,127
→
METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 12/118,781
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION IN A RECORDING ENVIRONMENT
App. No. 11/693,933
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SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
App. No. 11/693,899
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION FOR A COMMUNICATIONS ENVIRONMENT
App. No. 11/693,828
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COMMUNICATION SESSION ASSESSMENT
App. No. 11/621,134
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AUTOMATED UTTERANCE SEARCH
App. No. 11/616,490
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SYSTEMS AND METHODS FOR RECORDING DATA
App. No. 11/608,358
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SYSTEMS AND METHODS FOR RECORDING
App. No. 11/608,340
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CALL CONTROL PRESENCE
App. No. 11/608,440
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RECORDING IN A DISTRIBUTED ENVIRONMENT
App. No. 11/608,350
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CALL CONTROL PRESENCE AND RECORDING
App. No. 11/567,808
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CALL CONTROL RECORDING
App. No. 11/567,852
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COMMUNICATION MANAGEMENT SYSTEM FOR NETWORK-BASED TELEPHONES
App. No. 11/583,381
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SPEECH ANALYSIS USING STATISTICAL LEARNING
App. No. 11/540,281
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
App. No. 11/540,353
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SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
App. No. 11/540,282
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SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATION
App. No. 11/540,903
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING RECORDERS
App. No. 11/540,902
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SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS
App. No. 11/540,785
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SYSTEMS AND METHODS FOR DISPLAYING AGENT ACTIVITY EXCEPTIONS
App. No. 11/529,946
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SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
App. No. 11/529,842
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DISTRIBUTIVE DATA CAPTURE
App. No. 11/540,171
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SYSTEMS AND METHODS FOR RECORDING USING VIRTUAL MACHINES
App. No. 11/540,450
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SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
App. No. 11/540,739
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
App. No. 11/540,736
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING GATEWAYS
App. No. 11/529,947
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ANALYZING AUDIO COMPONENTS AND GENERATING TEXT WITH INTEGRATED ADDITIONAL SESSION INFORMATION
App. No. 11/540,904
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ROUTINE COMMUNICATION SESSIONS FOR RECORDING
App. No. 11/541,252
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
App. No. 11/541,313
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SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
App. No. 11/529,942
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SYSTEMS AND METHODS FOR ANALYZING CONTACT CENTER INTERACTIONS
App. No. 11/540,306
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RECORDING USING PROXY SERVERS
App. No. 11/540,086
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METHODS FOR LONG-RANGE CONTACT CENTER STAFF PLANNING UTILIZING DISCRETE EVENT SIMULATION
App. No. 11/529,132
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SYSTEMS AND METHODS FOR CONTEXT DRILLING IN WORKFORCE OPTIMIZATION
App. No. 11/528,267
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 11/534,410
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UTILIZING SPARE PROCESSING CAPACITY TO ANALYZE A CALL CENTER INTERACTION
App. No. 11/509,554
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VOICE INTERACTION ANALYSIS MODULE
App. No. 11/509,553
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SYSTEM AND METHOD TO ACQUIRE AUDIO DATA PACKETS FOR RECORDING AND ANALYSIS
App. No. 11/509,551
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VOIP VOICE INTERACTION MONITOR
App. No. 11/509,549
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MACHINE LEARNING BASED UPON FEEDBACK FROM CONTACT CENTER ANALYSIS
App. No. 11/509,550
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SYSTEM AND METHOD FOR FACILITATING TRIGGERS AND WORKFLOWS IN WORKFORCE OPTIMIZATION
App. No. 11/479,506
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SYSTEMS AND METHODS FOR RECORDING AN ENCRYPTED INTERACTION
App. No. 11/428,222
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
App. No. 11/479,925
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
App. No. 11/478,714
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
App. No. 11/479,926
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
App. No. 11/479,841
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
App. No. 11/396,063
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DISTRIBUTED VOICE OVER INTERNET PROTOCOL RECORDING
App. No. 11/394,408
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SYSTEMS AND METHODS FOR CALCULATING WORKFORCE STAFFING STATISTICS
App. No. 11/394,795
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A MEDIA APPLICATION SERVER
App. No. 11/395,759
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING PHONES
App. No. 11/394,410
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A CONFERENCE BRIDGE
App. No. 11/395,350
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SYSTEMS AND METHODS FOR PROTECTING INFORMATION
App. No. 11/395,514
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SYSTEMS AND METHODS FOR CAPTURING MULTIMEDIA COMMUNICATION SIGNALS
App. No. 11/396,061
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PASSIVE RECORDING AND LOAD BALANCING
App. No. 11/395,497
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SYSTEMS AND METHODS FOR RECORDING AUDIO
App. No. 11/395,498
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INTERNET PROTOCOL ANALYZING
App. No. 11/394,411
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DUPLICATE MEDIA STREAM
App. No. 11/394,496
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SYSTEMS AND METHODS FOR CAPTURING COMMUNICATION SIGNALS [32-BIT OR 128-BIT ADDRESSES]
App. No. 11/396,062
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SYSTEMS AND METHODS FOR SCHEDULING OF OUTBOUND AGENTS
App. No. 11/393,286
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METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 11/389,471
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SELECTIVE DEDICATION OF ACTIVE AND PASSIVE CONTACT CENTER RECORDING RESOURCES
App. No. 11/388,854
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SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
App. No. 11/385,499
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Complex recording trigger
App. No. 11/361,208
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SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
App. No. 11/359,731
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SYSTEM AND METHOD FOR DETECTING AND DISPLAYING BUSINESS TRANSACTIONS
App. No. 11/359,319
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SYSTEMS FOR INTEGRATING CONTACT CENTER MONITORING, TRAINING AND SCHEDULING
App. No. 11/359,532
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SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
App. No. 11/359,909
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SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND ANALYTICS
App. No. 11/359,358
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SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION
App. No. 11/359,356
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METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
App. No. 11/166,630
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PACKET DATA RECORDING METHOD AND SYSTEM
App. No. 10/467,899
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INDEPENDENT SOURCE RECORDING
App. No. 11/129,811
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METHOD AND SYSTEM FOR COMMUNICATIONS MONITORING
App. No. 10/525,260
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SYSTEM AND METHOD FOR WORKFORCE REQUIREMENTS MANAGEMENT
App. No. 10/832,509
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System and method for dynamic scheduling of personnel
App. No. 10/633,357
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METHODS AND DEVICES FOR ARCHIVING RECORDED INTERACTIONS AND RETRIEVING STORED RECORDED INTERACTIONS
App. No. 10/285,321
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SYSTEM AND METHOD FOR RECORDING VOICE AND THE DATA ENTERED BY A CALL CENTER AGENT AND RETRIEVAL OF THESE COMMUNICATION STREAMS FOR ANALYSIS OR CORRECTION
App. No. 10/181,103
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METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 10/136,705
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METHOD AND SYSTEM FOR PROVIDING ACCESS TO CAPTURED MULTIMEDIA DATA FROM A MULTIMEDIA PLAYER
App. No. 10/136,718
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METHOD AND SYSTEM FOR SELECTIVELY DEDICATING RESOURCES FOR RECORDING DATA EXCHANGED BETWEEN ENTITIES ATTACHED TO A NETWORK
App. No. 10/137,480
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SIGNAL MONITORING APPARATUS
App. No. 10/073,966
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
App. No. 10/061,469
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METHOD AND APPARATUS FOR LONG-RANGE PLANNING
App. No. 09/899,895
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GRAPHICAL METHOD AND SYSTEM FOR VISUALIZING PERFORMANCE LEVELS IN TIME-VARYING ENVIRONMENT
App. No. 09/894,227
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
App. No. 09/825,589
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