IP Library Granted Patent US 8,014,751
Granted Patent B2
US 8,014,751 · App. 12/105,521 · Granted Sep 6, 2011

Method and system for assigning wireless special number call routing among call answering positions

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Quick Facts
Patent No.
US 8,014,751
App. No.
12/105,521
Granted
Sep 6, 2011
Kind
B2
Abstract

A method for assigning special number wireless call routing responsibilities among special number call answering positions, each respective special number call answering position having a respective designated special number service area, includes: (a) in no particular order: (1) establishing a plurality of cell sector areas for wireless call service; and (2) establishing respective special number service areas in the vicinities of the plurality of cell sector areas; (b) associating respective cell sector areas with the respective special number service areas to establish cell sector-special number areas; (c) establishing at least one population area in the vicinity of the cell sector-special number areas; (d) associating the cell sector-special number areas with the at least one population area to establish cell sector-special number-population areas; (e) determining portions of population attributed to each respective cell sector-special number-population area; and (f) assigning the responsibilities in proportion with the portions of population.

Claims (17)

1. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions; each respective emergency service call answering position of said plurality of emergency service call answering positions having a respective designated emergency service area; said emergency service wireless call routing being effected via a plurality of cell sector areas; the method comprising:

(a) associating respective cell sector areas of said plurality of cell sector areas with said respective emergency service areas to establish cell sector-emergency service areas;

(b) establishing at least one population area in the vicinity of said cell sector-emergency service areas;

(c) associating said cell sector-emergency service areas with said at least one population area to establish cell sector-emergency service-population areas;

(d) determining portions of population attributed to each respective said cell sector-emergency service-population area; and

(e) assigning said responsibilities in proportion with said portions of population.

2. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 1 wherein said establishing said cell sector-emergency service areas is effected using a computing apparatus employing a geographic information service program.

3. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 1 wherein said establishing said cell sector-emergency service-population areas is effected using a computing apparatus employing a geographic information service program.

4. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 1 wherein said associating is effected using a clipping capability of a geographic information service program.

5. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 1 wherein said at least one population area is represented in a postal delivery zone plan.

6. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 2 wherein said establishing said cell sector-emergency service-population areas is effected using a computing apparatus employing a geographic information service program.

7. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 6 wherein said associating is effected using a clipping capability of a geographic information service program.

8. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 7 wherein said at least one population area is represented in a postal delivery zone plan.

9. A system for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions; each respective emergency service call answering position of said plurality of emergency service call answering positions having a respective designated emergency service area; said emergency service wireless call routing being effected via a plurality of cell sector areas; the system comprising: at least one computing apparatus; said at least one computing apparatus operating to effect associating respective cell sector areas of said plurality of cell sector areas with said respective emergency service areas to establish cell sector-emergency service areas; operating to effect establishing at least one population area in the vicinity of said cell sector-emergency service areas; operating to effect associating said cell sector-emergency service areas with said at least one population area to establish cell sector-emergency service-population areas; operating to effect determining portions of population attributed to each respective said cell sector-emergency service-population area; and operating to effect assigning said responsibilities in proportion with said portions of population.

10. A system for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 9 wherein said establishing said cell sector-emergency service areas is effected using said at least one computing apparatus employing a geographic information service program.

11. A system for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 10 wherein said establishing said cell sector-emergency service-population areas is effected using said at least one computing apparatus employing a geographic information service program.

12. A system for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 11 wherein said associating is effected using a clipping capability of a geographic information service program.

Assignments (8)
RELEASE OF SECURITY INTEREST Recorded Jan 31, 2023
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS AGENT
To: INTRADO LIFE & SAFETY, INC. (F/K/A WEST SAFETY SERVICES, INC.)
Reel/Frame 062570/0940 →
SECURITY INTEREST Recorded Jan 31, 2023
From: INTRADO LIFE & SAFETY, INC.
To: ROYAL BANK OF CANADA, AS COLLATERAL AGENT
Reel/Frame 062596/0780 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 30, 2022
From: INTRADO CORPORATION
To: INTRADO LIFE & SAFETY, INC.
Reel/Frame 062252/0588 →
CHANGE OF NAME Recorded Dec 23, 2022
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 062213/0567 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →