SYSTEM AND METHOD FOR IMPROVING CUSTOMER SERVICE WITH MODELS FOR SOCIAL SYNCHRONY AND HOMOPHILY
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing resources. A system for managing resources is configured for categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users. The system is also configured for identifying at least one user behavior during a first time interval for at least one user in the group of users and associated with an event in a second domain different than the first domain. The system is further configured for providing a response associated with the second domain for at least other users in the group of users during a second time interval after the first time interval. In the various embodiments, the response is based on the event and the at least one user behavior associated with the event.
1 . A method for managing users, comprising:
categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users;
identifying at least one user behavior during a first time interval for at least one user in the group of users and associated with an event in a second domain different than the first domain; and
during a second time interval after the first time interval, providing a response associated with the second domain for at least other users in the group of users, wherein the response is based on the event and the at least one user behavior associated with the event.
2 . The method of claim 1 , wherein the at least one user behavior associated with the event comprises the at least one user in the group of users accessing a first resource in response to the event, wherein the step of providing the response further comprises generating a user interface for the at least other users in the group of users, wherein the user interface configured to direct the at least other users in the group of users to at least one second resource different from the first resource in response to the event.
3 . The method of claim 1 , wherein the step of providing the response further comprises generating as the response a communication for the at least other users in the group of users, the communication comprising a response to at least one of the event and the at least one user behavior associated with the event.
4 . The method of claim 3 , wherein the step of generating further comprises:
predicting at least one communications channel associated with the at least other users in the group of users;
delivering the communication using the at least one communications channel.
5 . The method of claim 4 , wherein the at least one communications channel is selected from a group consisting of direct communications channels and indirect communications channels.
6 . The method of claim 1 , wherein the at least one user behavior associated with the event comprises the at least one user in the group of users accessing a first resource in response to the event, and wherein the method further comprises generating a communication for an entity associated with the first resource, wherein the communication is based on at least one of the event and the at least one user behavior associated with the event.
7 . The method of claim 6 , wherein the communication comprises a projected demand for the first resource.
8 . The method of claim 1 , wherein the step of identifying further comprises monitoring the least one user in the group of users, wherein the at least one user in the group of users is pre-selected.
9 . A system for managing users, the system comprising:
a processor;
a first module configured to control the processor to categorize users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users;
a second module configured to control the processor to identify at least one user behavior during a first time interval for at least one user in the group of users and associated with an event in a second domain different than the first domain; and
a third module configured to control the processor to provide a response associated with the second domain for at least other users in the group of users during a second time interval after the first time interval, wherein the response is based on the event and the at least one user behavior associated with the event.
10 . The system of claim 9 , wherein the at least one user behavior associated with the event comprises the at least one user in the group of users accessing a first resource in response to the event, wherein the third module us further configured during the providing to control the processor to generate a user interface for the at least other users in the group of users, wherein the user interface configured to direct the at least other users in the group of users to at least one second resource different from the first resource in response to the event.
11 . The system of claim 9 , wherein the third module us further configured during the providing to control the processor to generate as the response a communication for the at least other users in the group of users, the communication comprising a response to at least one of the event and the at least one user behavior associated with the event.
12 . The system of claim 11 , wherein the step of generating further comprises:
predicting at least one communications channel associated with the at least other users in the group of users;
delivering the communication using the at least one communications channel.
13 . The system of claim 12 , wherein the at least one communications channel is selected from a group consisting of direct communications channels and indirect communications channels.
14 . The system of claim 9 , wherein the at least one user behavior associated with the event comprises the at least one user in the group of users accessing a first resource in response to the event, and wherein the system further comprises:
a fourth module to control the processor to generate a communication for an entity associated with the first resource, wherein the communication is based on at least one of the event and the at least one user behavior associated with the event.
15 . The system of claim 14 , wherein the communication comprises a projected demand for the first resource.
16 . The system of claim 9 , wherein the at least one user in the group of users is pre-selected.
17 . A non-transitory computer-readable storage medium storing instructions which, when executed by a computing device, cause the computing device to manage users, the instructions comprising:
categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users;
identifying at least one user behavior during a first time interval for at least one user in the group of users and associated with an event in a second domain different than the first domain; and
during a second time interval after the first time interval, providing a response associated with the second domain for at least other users in the group of users, wherein the response is based on the event and the at least one user behavior associated with the event.
18 . The non-transitory computer-readable storage medium of claim 17 , wherein the at least one user behavior associated with the event comprises the at least one user in the group of users accessing a first resource in response to the event, wherein the providing the response further comprises generating a user interface for the at least other users in the group of users, wherein the user interface configured to direct the at least other users in the group of users to at least one second resource different from the first resource in response to the event.
19 . The non-transitory computer-readable storage medium of claim 17 , wherein the providing the response further comprises generating as the response a communication for the at least other users in the group of users, the communication comprising a response to at least one of the event and the at least one user behavior associated with the event.
20 . The non-transitory computer-readable storage medium of claim 17 , wherein the at least one user behavior associated with the event comprises the at least one user in the group of users accessing a first resource in response to the event, and further comprises instructions for:
generating a communication for an entity associated with the first resource, wherein the communication is based on at least one of the event and the at least one user behavior associated with the event.