IP Library Granted Patent US 8,775,357
Granted Patent B2
US 8,775,357 · App. 13/722,202 · Granted Jul 8, 2014

Organically ranked knowledge categorization in a knowledge management system

Inventors: Robert L. Arseneault (Manchester, NH); Vani T. Chiganmy (Nashua, NH); Robert Cohen (Needham, MA); David P. Cokely (Portsmouth, NH); Enzo Guadagnoli (Brookline, NH); David M. Heath (Windham, NH); Stefanie L. Moses (Chester, NH); Sergio A. Rubio (Chester, NH); Hector C. Torres (Billerica, MA)
Assignee: Kana Software Inc.
View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 8,775,357
App. No.
13/722,202
Filed
Dec 20, 2012
Granted
Jul 8, 2014
Kind
B2
Examiner
CHANG, LI WU
Art Unit
2129
USPC
706/50
Abstract

Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.

Claims (27)

1. In a knowledge management system, a method for organically ranked knowledge and categorization, the method comprising:

bookmarking answer content by adding the answer content to favorites for a first end user of the knowledge management system executing in memory of a computer;

suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system in response to the first end user bookmarking answer content;

categorizing the bookmarked answer content with a category selected from the set of categories; and,

adjusting a self-learning score assigned to each category in the set of categories to account for the category selected by the first end user, the self-learning score based upon a degree of expertise determined by at least one of a frequency of contributing answer content to the knowledge management system and a frequency of answer content linked to by other end users of the knowledge management system.

2. The method of claim 1 , wherein suggesting the set of categories previously associated with the answer content by other end users of the knowledge management system in response to the first end user bookmarking answer content comprises weighting different ones of self-learning scores to account for category selections by expert end users of the knowledge management system.

3. The method of claim 1 , further comprising:

comparing uncategorized answer content to already categorized content to identify similar answer content; and,

associating uncategorized answer content with categories already associated with similar categorized answer content.

4. The method of claim 1 , further comprising bookmarking additional answer content for the first end user already categorized with the selected category by the other end users of the knowledge management system.

5. A knowledge management data processing system comprising:

a computer with at least one processor and memory;

a data store of categorizations coupled to the computer and comprising records associating answer content in the knowledge management data processing system with end user applied categories;

an expert modeler coupled to the data store, executing in the memory of the computer and configured to apply a ranked order to sub-sets of categories in the data store of categorizations according to self-learning scores applied to the categories; and,

organic ranked knowledge categorization logic comprising program code enabled when executed by at least one processor of the computer to detect the bookmarking of answer content, bookmarking comprises adding answer content to favorites of an end user, to suggest a set of categories previously associated with end user bookmarked answer content by other end users of the knowledge management system in response to the end user bookmarking answer content, to categorize the bookmarked answer content with a category selected from the set of categories, and to adjust a self-learning score applied to each category in the set of categories to account for the category selected by the end user, the self-learning score based upon a degree of expertise determined by at least one of a frequency of contributing answer content to the knowledge management system and a frequency of answer content linked to by other end users of the knowledge management system.

6. The system of claim 5 , wherein the self-learning scores are weighted to account for category selections by expert ones of the other end users.

7. The system of claim 5 , wherein the answer content are articles in the knowledge management system.

8. A knowledge management computer program product comprising a non-transitory computer usable storage medium embodying computer usable program code for organically ranked knowledge and categorization, the computer program product comprising:

computer usable program code for bookmarking answer content by adding the answer content to favorites for a first end user of a knowledge management system;

computer usable program code for suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system in response to the first end user bookmarking answer content;

computer usable program code for categorizing the bookmarked answer content with a category selected from the set of categories; and,

computer usable program code for adjusting a self-learning score assigned to each category in the set of categories to account for the category selected by the first end user, the self-learning score based upon a degree of expertise determined by at least one of a frequency of contributing answer content to the knowledge management system and a frequency of answer content linked to by other end users of the knowledge management system.

9. The computer program product of claim 8 , wherein the computer usable program code for suggesting the set of categories previously associated with the answer content by other end users of the knowledge management system in response to the first end user bookmarking answer content comprises computer usable program code for weighting different ones of self-learning scores to account for category selections by expert end users of the knowledge management system.

10. The computer program product of claim 8 , further comprising:

computer usable program code for comparing uncategorized answer content to already categorized content to identify similar answer content; and,

computer usable program code for associating uncategorized answer content with categories already associated with similar categorized answer content.

11. The computer program product of claim 8 , further comprising computer usable program code for bookmarking additional answer content for the first end user already categorized with the selected category by the other end users of the knowledge management system.

Assignments (7)
SECURITY INTEREST Recorded Dec 23, 2025
From: VERINT AMERICAS INC.
To: ALTER DOMUS (US) LLC, AS COLLATERAL AGENT
Reel/Frame 074034/0292 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (043293/0567) Recorded Nov 26, 2025
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: VERINT AMERICAS INC.
Reel/Frame 073796/0639 →
GRANT OF SECURITY INTEREST IN PATENT RIGHTS Recorded Jul 21, 2017
From: VERINT AMERICAS INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 043293/0567 →
RELEASE OF SECURITY INTEREST Recorded Jun 30, 2017
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: VERINT AMERICAS INC., SUCCESSOR-BY-MERGER TO KANA SOFTWARE, INC. AND OVERTONE, INC.
Reel/Frame 042872/0615 →
MERGER Recorded Mar 15, 2015
From: KANA SOFTWARE, INC.
To: VERINT AMERICAS INC.
Reel/Frame 035167/0848 →
SECURITY AGREEMENT Recorded Feb 3, 2014
From: KANA SOFTWARE, INC.; OVERTONE, INC.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH (AS COLLATERAL AGENT)
Reel/Frame 032153/0089 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 6, 2013
From: ARSENEAULT, ROBERT L.; CHIGANMY, VANI T.; COHEN, ROBERT L.; COKELY, DAVID P.; GUADAGNOLI, ENZO; HEATH, DAVID M.; MOSES, STEFANIE L.; RUBIO, SERGIO A.; TORRES, HECTOR C.
To: KANA SOFTWARE, INC.
Reel/Frame 031551/0809 →
Continuity (3)
Division 13323777 · Dec 12, 2011
Division 11761776 · Jun 12, 2007
Related Publication 20130185244A1 · Jul 18, 2013