Real time feedback of script logic

1. A method, comprising:

calculating per panel statistics for a plurality of panels, the per panel statistics comprising an average utilization time per panel and a number of callers terminating interaction per panel;

wherein calculating per panel statistics for a given panel of the plurality of panels comprises tallying a number of callers terminating interaction during utilization of the given panel;

developing a test panel as an alternative panel for an original panel of the plurality of panels;

substituting the test panel in place of the original panel comprising modifying branching logic of the script logic to create a branching logic detour to the test panel; and

rerouting at least a subset of the plurality of agents to the test panel using the branching logic detour.

2. The method of claim 1 comprising requesting feedback on the at least one panel from at least one agent of the plurality of agents upon the caller terminating interaction.

3. The method of claim 2 comprising collecting the requested feedback associated with the at least one panel.

4. The method of claim 3 comprising sending the collected requested feedback.

5. The method of claim 1 , comprising displaying the calculated statistics.

6. The method of claim 1 , wherein calculating per panel statistics for a given panel of the plurality of panels comprises measuring the measured time taken for an agent of a plurality of agents to utilize the given panel for a call.

7. The method of claim 1 , wherein calculating per panel statistics for a given panel of the plurality of panels comprises averaging the measured time for a plurality of agents and a plurality of calls to produce the average utilization time for the given panel.

8. The method of claim 1 comprising measuring an average length of time required to utilize the test panel.

9. The method of claim 8 comprising determining a difference in the measured average length of time required to utilize the test panel and the established average length of time to utilize the original panel.

10. The method of claim 1 comprising enumerating a number of callers terminating interaction during utilization of the test panel.

11. The method of claim 10 comprising detecting a change between the enumerated number of callers terminating interaction during utilization of the test panel and the tallied number of callers terminating interaction during utilization of the original panel.

12. The method of claim 11 comprising updating a branching logic to route all of the plurality of agents to the test panel.

13. A non-transitory computer readable storage medium comprising instructions that when executed cause a processor to perform:

calculating per panel statistics for a plurality of panels of a script utilized by a plurality of agents, wherein calculating per panel statistics for a given panel comprises tallying a number of callers terminating interaction during utilization of the given panel;

requesting feedback on the given panel from at least one of the plurality of agents upon a caller terminating interaction;

collecting requested feedback associated with the given panel;

developing a test panel as an alternative panel for an original panel of the plurality of panels;

creating a test panel detour in a branching logic; and

rerouting a subset of the plurality of agents to the test panel.

14. The non-transitory computer readable storage medium of claim 13 that when executed cause the processor to further perform:

enumerating a number of callers terminating interaction during utilization of the test panel; and

detecting a change between the enumerated number of callers terminating interaction during utilization of the test panel and the tallied number of callers terminating interaction during utilization of the original panel.

15. The non-transitory computer readable storage medium of claim 13 that when executed cause the processor to further perform:

establishing an average length of time required to utilize the original panel;

measuring an average length of time required to utilize the test panel; and

determining a difference in the measured average length of time required to utilize the test panel and the established average length of time to utilize the original panel.

16. A system, comprising:

a processor, wherein the processor tallies a number of callers terminating interaction during utilization of an original panel of a script utilized by a plurality of agents, develops a test panel, creates a test panel detour in a branching logic, reroutes a subset of the plurality of agents to the test panel, enumerates a number of callers terminating interaction during utilization of the test panel, detects a change in the enumerated number of callers terminating interaction during utilization of the test panel and the tallied number of callers terminating interaction during utilization of the original panel and updates a branching logic to route agents to the test panel if the detected change shows less terminated callers utilizing the test panel; and

a memory communicably coupled to the processor, wherein the memory stores the test panel and the updated branching logic.

17. The system of claim 16 wherein the processor:

requests feedback on the original panel from at least one agent upon the caller terminating interaction;

collects requested feedback associated with the original panel; and

sends the collected requested feedback.

18. The system of claim 17 wherein the processor calculates statistics associated with the original panel tallied number of callers terminating interaction.

19. The system of claim 17 wherein the processor calculates statistics associated with the enumerated number of callers terminating interaction during utilization of the test panel.

20. The system of claim 16 wherein the processor:

establishes an average length of time required to utilize the original panel associated with at least one caller;

measures an average length of time required to utilize the test panel; and

determines a difference in the measured average length of time required to utilize the test panel and the established average length of time to utilize the original panel.