Patent Assignment
Reel/Frame 035132/0677
Notice of Grant of Security Interest in Patents
Recorded: 2015-03-04
Pages: 9
Assignor
WEST BUSINESS SOLUTIONS, LLC
Executed: 2015-03-03
Assignee
BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
901 MAIN STREET, MAIL CODE: TX1-492-14-06, DALLAS, TEXAS, 75202
Covered Properties
(49)
Telecommunications System Including Live Operators
Patent:
7,106,743 →
Application:
09/692,575 →
Script Compliance Using Speech Recognition
Patent:
7,191,133 →
Application:
09/785,048 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
7,664,641 →
Application:
10/668,678 →
Script Compliance Using Speech Recognition and Compilation and Transmission of Voice and Text Records to Clients
Patent:
8,180,643 →
Application:
10/669,089 →
Script Compliance and Agent Feedback
Patent:
7,739,115 →
Application:
10/670,126 →
Script Compliance and Quality Assurance Using Speech Recognition
Patent:
7,966,187 →
Application:
10/673,679 →
Voice Response System with Live Agent Assisted Information Selection and Machine Playback
Patent:
8,027,458 →
Application:
10/819,572 →
System, method, and computer readable medium for routing an agent to a preferred communications platform
Patent:
8,687,791 →
Application:
11/361,320 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
7,769,160 →
Application:
11/361,321 →
System for Geographic Agent Routing
Patent:
8,009,822 →
Application:
11/421,841 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent:
7,961,866 →
Application:
11/421,846 →
Real Time Feedback of Script Logic
Patent:
8,644,492 →
Application:
11/427,007 →
Script Logic Viewing
Patent:
9,503,578 →
Application:
11/427,008 →
Script Logic Graphical Mapping
Patent:
8,595,648 →
Application:
11/427,009 →
Contact Center Call Routing By Agent Attribute
Patent:
8,559,618 →
Application:
11/427,014 →
Script Compliance Using Speech Recognition
Patent:
8,489,401 →
Application:
11/675,738 →
Providing Agent Availability for an Outdial Application
Patent:
8,693,674 →
Application:
11/864,075 →
Multi-Domain Login and Messaging
Patent:
8,079,066 →
Application:
11/942,758 →
Managing Agent Login to Multiple Conference Call Bridges
Patent:
9,258,181 →
Application:
11/951,433 →
Real-Time Monitoring of Agent Adherence
Patent:
8,670,553 →
Application:
12/125,344 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
8,108,213 →
Application:
12/686,842 →
Script Compliance and Agent Feedback
Patent:
8,229,752 →
Application:
12/767,342 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
8,462,934 →
Application:
12/816,766 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent:
8,472,609 →
Application:
13/115,297 →
Script Compliance and Quality Assurance Using Speech Recognition
Patent:
8,219,401 →
Application:
13/116,058 →
System for Geographic Agent Routing
Patent:
8,488,773 →
Application:
13/190,640 →
Voice Response System with Live Agent Assisted Information Selection and Machine Playback
Patent:
8,537,979 →
Application:
13/215,357 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
8,326,626 →
Application:
13/334,390 →
Multi-Domain Login and Messaging
Patent:
8,615,791 →
Application:
13/373,598 →
Script Compliance Using Speech Recognition and Compilation and Transmission of Voice and Text Records to Clients
Patent:
8,811,592 →
Application:
13/438,308 →
Script Compliance and Quality Assurance Using Speech Recognition
Patent:
8,484,030 →
Application:
13/459,704 →
Script Compliance and Agent Feedback
Patent:
8,352,276 →
Application:
13/540,808 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
8,775,180 →
Application:
13/684,719 →
Script Compliance and Agent Feedback
Patent:
8,504,371 →
Application:
13/705,919 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
8,699,693 →
Application:
13/871,317 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent:
9,553,989 →
Application:
13/912,663 →
System for Georgraphic Agent Routing
Patent:
8,731,179 →
Application:
13/925,326 →
Script Compliance Using Speech Recognition
Patent:
8,990,090 →
Application:
13/932,464 →
Script Compliance and Agent Feedback
Patent:
9,131,052 →
Application:
13/940,348 →
Contact Center Call Routing by Agent Attribute
Patent:
9,699,313 →
Application:
14/036,227 →
Script Logic Graphical Mapping
Patent:
9,285,965 →
Application:
14/066,784 →
Multi-Domain Login and Messaging
Patent:
8,990,908 →
Application:
14/083,897 →
Real Time Feedback of Script Logic
Patent:
8,938,065 →
Application:
14/160,814 →
Real-Time Monitoring of Agent Adherence
Patent:
9,325,843 →
Application:
14/167,361 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform
Patent:
8,929,534 →
Application:
14/197,926 →
Providing Agent Availability for an Outdial Application
Patent:
8,897,439 →
Application:
14/212,210 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
8,995,645 →
Application:
14/220,451 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
9,037,470 →
Application:
14/314,760 →
Script Compliance Using Speech Recognition and Compilation and Transmission of Voice and Text Records to Clients
Patent:
9,299,341 →
Application:
14/448,838 →
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Security Agreement
Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
Change of Name
Feb 7, 2013
From: TUVOX INCORPORATED
To: WEST INTERACTIVE CORPORATION II
Reel/Frame 029772/0122 →
Security Agreement
Oct 7, 2013
From: INTERCALL, INC.; WEST CORPORATION; WEST INTERACTIVE CORPORATION; WEST INTERACTIVE CORPORATION II
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 031359/0624 →
Supplemental Patent Security Agreement
Mar 20, 2014
From: WEST CORPORATION, AS GRANTOR; WEST NOTIFICATIONS, INC., AS GRANTOR
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 032483/0518 →
Security Interest
Jun 20, 2014
From: WEST CORPORATION, AS GRANTOR; WEST NOTIFICATIONS, AS GRANTOR
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 033204/0215 →
Assignment of Assignor's Interest
Mar 3, 2015
From: WEST CORPORATION
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 035121/0092 →
Assignment of Assignor's Interest
Mar 3, 2015
From: WEST INTERACTIVE CORPORATION II
To: WEST CORPORATION
Reel/Frame 035121/0119 →
Release of Security Interest in Patents
Mar 4, 2015
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR IN INTEREST TO WACHOVIA BANK, NATIONAL ASSOCIATION, AS SUCCESSOR IN INTEREST TO LEHMAN COMMERCIAL PAPER INC., AS ADMINISTRATIVE AGENT
To: WEST CORPORATION; ASSET DIRECT MORTGAGE, LLC; BUYDEBTCO, LLC; COSMOSIS CORPORATION
Reel/Frame 035132/0709 →
Assignment of Assignor's Interest
Apr 13, 2015
From: PETTAY, MARK J.; VECAK, JILL M.
To: WEST CORPORATION
Reel/Frame 035395/0344 →
Assignment of Assignor's Interest
Apr 14, 2015
From: PETTAY, MARK J.; VACEK, JILL M.
To: WEST CORPORATION
Reel/Frame 035408/0157 →
Assignment of Assignor's Interest
Apr 15, 2015
From: PETTAY, MARK J.
To: EUBIQUITY, INC.
Reel/Frame 035419/0001 →
Assignment of Assignor's Interest
Apr 15, 2015
From: PETTAY, MARK J.; NARKE, FONDA J.
To: WEST CORPORATION
Reel/Frame 035412/0978 →
Assignment of Assignor's Interest
Apr 16, 2015
From: BOUTCHER, JAMES K.; MATEER, MICHAEL TODD; WEBSTER, CRAIG A.
To: WEST CORPORATION
Reel/Frame 035427/0032 →
Assignment of Assignor's Interest
Apr 16, 2015
From: CORDELL, JEFFREY WILLIAM; CARDIN, GREGORY STUART; BOUTCHER, JAMES K.
To: WEST CORPORATION
Reel/Frame 035422/0101 →
Assignment of Assignor's Interest
Apr 23, 2015
From: WEST DIRECT, INC. F/K/A EUBIQUITY, INC.
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 035479/0011 →
Change of Name
Aug 10, 2015
From: WEST BUSINESS SOLUTIONS, LLC
To: ALORICA BUSINESS SOLUTIONS, LLC
Reel/Frame 036315/0337 →
Change of Name
Jul 12, 2016
From: EUBIQUITY, INC.
To: WEST DIRECT, INC.
Reel/Frame 039309/0383 →
Termination and Release of Security Interest in Patents Recorded at Reel 031359, Frame 0624
Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC. NKA WEST UNIFIED COMMUNICATIONS SERVICES, INC.; WEST INTERACTIVE CORPORATION II (NKA WEST INTERACTIVE SERVICES CORP.); WEST INTERACTIVE CORPORATION; WEST CORPORATION
Reel/Frame 044167/0342 →
Merger
Aug 28, 2018
From: ALORICA BUSINESS SOLUTIONS, LLC
To: ALORICA INC.
Reel/Frame 046725/0235 →
Merger
Jan 29, 2020
From: ALORICA BUSINESS SOLUTIONS LLC
To: ALORICA INC.; ALORICA INC
Reel/Frame 051661/0664 →
Merger
Jan 30, 2020
From: ALORICA BUSINESS SOLUTIONS LLC
To: ALORICA INC
Reel/Frame 051674/0065 →
Notice of Grant of Security Interest in Patents
Apr 23, 2020
From: ALORICA INC.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 052474/0328 →
Notice of Grant of Security Interest (Term Loan Facility) in Intellectual Property
Dec 14, 2020
From: ALORICA, INC.
To: ALTER DOMUS (US) LLC
Reel/Frame 054717/0781 →
Termination and Release of Security Interest in Patents
Dec 15, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 054759/0115 →
Security Interest
Dec 16, 2020
From: ALORICA INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 054671/0380 →