Script logic graphical mapping
View Patent ↗A system, method, and computer readable medium for script logic graphical mapping comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.
1. A method for script logic graphical mapping, wherein at least one call center agent is presented with graphical panels related to the script logic, wherein the graphical panels provide continuous information to the agent, comprising:
displaying on a first portion of a display at least one panel associated with at least one script, each at least one script comprised of a plurality of panels, each at least one panel comprising instructions, information, and data queries;
presenting a branching logic associated with the at least one panel;
creating a graphical map of the at least one panel and the branching logic, wherein the graphical map automatically zooms in to show panel logic associated with the panel and wherein the graphical map automatically zooms out to show branching logic associated with the panel, wherein the graphical map that is presented to the agent to read, is created by showing all routes out of a script path of the panel or into the script path of the panel where all routes are searched for a target path or a target panel and all routes where the target path or the target panel is located are shortened such that the target path or the target panel is an end point and the graphical map is rendered;
displaying on a second portion of the display the at least one panel's code related to a file describing at least one entry point onto the at least one script, and at least one related first panel of the at least one entry point, wherein the code is read and split into primary sections representing a life cycle of the panel including load, edit, submit and branch, allowing checking for code or display errors;
reversing the graphical map to display panels that enter the panel;
inventorying at least a second panel associated with the at least one script, that is not connected to any current path of the branching logic, the at least second panel listed in a missing panels listbox; and
recording the script path associated with the panel.
2. The method of claim 1 comprising:
sorting the at least one script.
3. The method of claim 1 comprising:
listing the at least one script.
4. The method of claim 1 comprising:
tabulating panels in a specified script path.
5. The method of claim 1 comprising:
filtering the graphical map to display a specified script path.
6. The method of claim 1 comprising:
distilling the graphical map to display a specified script path type.
7. The method of claim 1 comprising:
refining the graphical map to display a specified panel.
8. The method of claim 1 comprising:
providing a list of subsequent panels.
9. The method of claim 1 comprising:
establishing a navigation file showing script paths associated to the at least one script and a first panel.
10. The method of claim 1 wherein,
the panels are displayed as boxes in the graphical map; and
the branching logic associated with the panel is displayed as an arrow.
11. A non-transitory computer readable medium for script logic graphical mapping, wherein at least one call center agent is presented with graphical panels related to the script logic, wherein the graphical panels provide continuous information to the agent, comprising instructions for:
displaying on a first portion of a display at least one panel associated with at least one script, each at least one script comprised of a plurality of panels, each at least one panel comprising instructions, information, and data queries;
presenting a branching logic associated with the at least one panel;
creating a graphical map of the at least one panel and the branching logic that is presented to the agent to read, wherein the graphical map automatically zooms in to show panel logic associated with the panel and wherein the graphical map automatically zooms out to show branching logic associated with the panel, wherein the graphical map, is created by showing all routes out of a script path of the panel or into the script path of the panel where all routes are searched for a target path or a target panel and all routes where the target path or the target panel is located are shortened such that the target path or the target panel is an end point and the graphical map is rendered;
displaying on a second portion of the display the at least one panel's code related to a file describing at least one entry point onto the at least one script, and at least one related first panel of the at least one entry point, wherein the code is read and split into primary sections representing a life cycle of the panel including load, edit, submit and branch, allowing checking for code or display errors;
reversing the graphical map to display panels that enter the at least one panel;
inventorying at least a second panel associated with the at least one script that is not connected to any current path of the branching logic, the at least second panel listed in a missing panels list box; and
recording the script path associated with the panel.
12. The computer readable medium of claim 11 comprising instructions for:
creating a graphical map of the at least one panel and branching logic connected to the at least one panel wherein, the graphical map allows zooming in to show panel logic associated with the at least one panel, and the graphical map allows zooming out to show the branching logic associated with the at least one panel.
13. The computer readable medium of claim 12 comprising instructions for:
sorting the at least one script; and
listing the at least one script.
14. The computer readable medium of claim 12 comprising instructions for:
filtering the graphical map to display a specified script path;
distilling the graphical map to display a specified script path type; and
refining the graphical map to display a specified panel.
15. A system for script logic graphical mapping, wherein at least one call center agent is presented with graphical panels related to the script logic, wherein the graphical panels provide continuous information to the agent, comprising:
a processor, wherein the processor displays on a first portion of a display at least one panel associated with at least one script, presents a branching logic associated with the at least one panel, and creates a graphical map of the at least one panel and the branching logic that is presented to the agent to read, wherein the graphical map automatically zooms in to show panel logic associated with the panel and wherein the graphical map automatically zooms out to show branching logic associated with the panel, wherein the first portion of the display shows all routes out of a script path of the panel or into the script path of the panel where all routes are searched for a target path or a target panel and routes where the target path or the target panel is located are shortened such that the target path or the target panel is an end point and the graphical map is rendered, the graphical map enabling an agent or a user to test and troubleshoot a specific path into one of the at least one panel associated with the at least one script;
a second portion of the display wherein the processor displays the at least one panel's code related to a file describing at least one entry point onto the at least one script, and at least one related first panel of the at least one entry point, wherein the code is read and split into primary sections representing a life cycle of the panel including load, edit, submit and branch, allowing for checking code or display errors, wherein the processor inventories at least a second panel associated with the at least one script, that is not connected to any current path of the branching logic, the at least second panel listed in a missing panels listbox, wherein a reverse view function allows a selected panel to be displayed; and
a memory communicably coupled to the processor, wherein the memory stores the graphical map and records the script path associated with the panel.
16. The system of claim 15 wherein the processor,
inventories panels associated with the at least one script that are not connected by branching logic.
17. The system of claim 15 wherein the processor,
filters the graphical map to display a specified script path;
distills the graphical map to display a specified script path type; and
refines the graphical map to display a specified panel.