IP Library › Assignment 054717/0781
Patent Assignment
Reel/Frame 054717/0781

Notice of Grant of Security Interest (Term Loan Facility) in Intellectual Property

Recorded: 2020-12-14 Pages: 8
Assignor
ALORICA, INC.
Executed: 2020-12-11
Assignee
ALTER DOMUS (US) LLC
225 W. WASHINGTON ST., 9TH FLOOR, CHICAGO, ILLINOIS, 60606
Covered Properties (34)
Method, System, and Program for Customer Service and Support Management
Patent: 7,707,149 →
Application: 09/826,121 →
Publication: US 2002/0147732
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent: 7,664,641 →
Application: 10/668,678 →
Script Compliance and Agent Feedback
Patent: 7,739,115 →
Application: 10/670,126 →
System, method, and computer readable medium for routing an agent to a preferred communications platform
Patent: 8,687,791 →
Application: 11/361,320 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent: 7,769,160 →
Application: 11/361,321 →
Real Time Feedback of Script Logic
Patent: 8,644,492 →
Application: 11/427,007 →
Script Logic Viewing
Patent: 9,503,578 →
Application: 11/427,008 →
Script Logic Graphical Mapping
Patent: 8,595,648 →
Application: 11/427,009 →
Contact Center Call Routing By Agent Attribute
Patent: 8,559,618 →
Application: 11/427,014 →
Script Compliance Using Speech Recognition
Patent: 8,489,401 →
Application: 11/675,738 →
Providing Agent Availability for an Outdial Application
Patent: 8,693,674 →
Application: 11/864,075 →
Real-Time Monitoring of Agent Adherence
Patent: 8,670,553 →
Application: 12/125,344 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent: 8,462,934 →
Application: 12/816,766 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent: 8,472,609 →
Application: 13/115,297 →
System for Geographic Agent Routing
Patent: 8,488,773 →
Application: 13/190,640 →
Voice Response System with Live Agent Assisted Information Selection and Machine Playback
Patent: 8,537,979 →
Application: 13/215,357 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent: 8,326,626 →
Application: 13/334,390 →
Multi-Domain Login and Messaging
Patent: 8,615,791 →
Application: 13/373,598 →
Script Compliance and Quality Assurance Using Speech Recognition
Patent: 8,484,030 →
Application: 13/459,704 →
Script Compliance and Agent Feedback
Patent: 8,352,276 →
Application: 13/540,808 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent: 8,775,180 →
Application: 13/684,719 →
Script Compliance and Agent Feedback
Patent: 8,504,371 →
Application: 13/705,919 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent: 8,699,693 →
Application: 13/871,317 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent: 9,553,989 →
Application: 13/912,663 →
System for Georgraphic Agent Routing
Patent: 8,731,179 →
Application: 13/925,326 →
Contact Center Call Routing by Agent Attribute
Patent: 9,699,313 →
Application: 14/036,227 →
Providing Agent Availability for an Outdial Application
Patent: 9,253,324 →
Application: 14/535,882 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform
Patent: 9,584,664 →
Application: 14/590,476 →
Script Compliance and Agent Feedback
Patent: 9,495,963 →
Application: 14/848,080 →
Managing Agent Login to Multiple Conference Call Bridges
Patent: 9,661,141 →
Application: 15/019,545 →
Script Logic Graphical Mapping
Patent: 9,846,680 →
Application: 15/070,860 →
Real-Time Monitoring of Agent Adherence
Patent: 9,736,305 →
Application: 15/137,976 →
Script Compliance and Agent Feedback
Patent: 9,729,717 →
Application: 15/342,482 →
Script Logic Viewing
Patent: 9,774,732 →
Application: 15/350,814 →
Related Assignments (25)
Other recorded transfers of the patents in this record — the chain of ownership.
Security Agreement Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
Change of Name Feb 7, 2013
From: TUVOX INCORPORATED
To: WEST INTERACTIVE CORPORATION II
Reel/Frame 029772/0122 →
Security Agreement Oct 7, 2013
From: INTERCALL, INC.; WEST CORPORATION; WEST INTERACTIVE CORPORATION; WEST INTERACTIVE CORPORATION II
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 031359/0624 →
Supplemental Patent Security Agreement Mar 20, 2014
From: WEST CORPORATION, AS GRANTOR; WEST NOTIFICATIONS, INC., AS GRANTOR
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 032483/0518 →
Security Interest Jun 20, 2014
From: WEST CORPORATION, AS GRANTOR; WEST NOTIFICATIONS, AS GRANTOR
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 033204/0215 →
Security Interest Jan 13, 2015
From: WEST CORPORATION
To: WELLS FARGO BANK, NATIONAL ASSOCIATION
Reel/Frame 034694/0684 →
Assignment of Assignor's Interest Mar 3, 2015
From: WEST INTERACTIVE CORPORATION II
To: WEST CORPORATION
Reel/Frame 035121/0119 →
Assignment of Assignor's Interest Mar 3, 2015
From: WEST CORPORATION
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 035121/0092 →
Release of Security Interest in Patents Mar 4, 2015
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR IN INTEREST TO WACHOVIA BANK, NATIONAL ASSOCIATION, AS SUCCESSOR IN INTEREST TO LEHMAN COMMERCIAL PAPER INC., AS ADMINISTRATIVE AGENT
To: WEST CORPORATION; ASSET DIRECT MORTGAGE, LLC; BUYDEBTCO, LLC; COSMOSIS CORPORATION
Reel/Frame 035132/0709 →
Notice of Grant of Security Interest in Patents Mar 4, 2015
From: WEST BUSINESS SOLUTIONS, LLC
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 035132/0677 →
Notice of Grant of Security Interest in Patents Mar 4, 2015
From: ALORICA INC.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 035126/0993 →
Assignment of Assignor's Interest Apr 9, 2015
From: POLLOCK, STEVEN SAMUEL
To: TUVOX, INC.
Reel/Frame 035368/0567 →
Assignment of Assignor's Interest Apr 14, 2015
From: PETTAY, MARK J.; VACEK, JILL M.
To: WEST CORPORATION
Reel/Frame 035407/0442 →
Assignment of Assignor's Interest Apr 15, 2015
From: PETTAY, MARK J.; NARKE, FONDA J.
To: WEST CORPORATION
Reel/Frame 035417/0977 →
Assignment of Assignor's Interest Apr 15, 2015
From: PETTAY, MARK J.; NARKE, FONDA J.
To: WEST CORPORATION
Reel/Frame 035417/0214 →
Assignment of Assignor's Interest Apr 15, 2015
From: PETTAY, MARK J.; VACEK, JILL M.
To: WEST CORPORATION
Reel/Frame 035411/0075 →
Assignment of Assignor's Interest Apr 15, 2015
From: PETTAY, MARK J.; VACEK, JILL M.
To: WEST CORPORATION
Reel/Frame 035410/0933 →
Assignment of Assignor's Interest Apr 15, 2015
From: PETTAY, MARK J.
To: EUBIQUITY, INC.
Reel/Frame 035419/0001 →
Assignment of Assignor's Interest Apr 16, 2015
From: CORDELL, JEFFREY WILLIAM; LARSON, LARRY TRENT; FECCI, MICHAEL S.; MORRIS, RAYMOND ONSLOW
To: WEST CORPORATION
Reel/Frame 035429/0110 →
Assignment of Assignor's Interest Apr 16, 2015
From: BOUTCHER, JAMES K.; MATEER, MICHAEL TODD; WEBSTER, CRAIG A.
To: WEST CORPORATION
Reel/Frame 035426/0350 →
Assignment of Assignor's Interest Apr 16, 2015
From: CORDELL, JEFFREY WILLIAM; CARDIN, GREGORY STUART; BOUTCHER, JAMES K.
To: WEST CORPORATION
Reel/Frame 035422/0618 →
Assignment of Assignor's Interest Apr 16, 2015
From: CORDELL, JEFFREY WILLIAM; CARDIN, GREGORY STUART; BOUTCHER, JAMES K.
To: WEST CORPORATION
Reel/Frame 035422/0101 →
Assignment of Assignor's Interest Apr 16, 2015
From: BOUTCHER, JAMES K.; MATEER, MICHAEL TODD; WEBSTER, CRAIG A.
To: WEST CORPORATION
Reel/Frame 035427/0032 →
Assignment of Assignor's Interest Apr 23, 2015
From: WEST DIRECT, INC. F/K/A EUBIQUITY, INC.
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 035479/0011 →
Change of Name Aug 10, 2015
From: WEST BUSINESS SOLUTIONS, LLC
To: ALORICA BUSINESS SOLUTIONS, LLC
Reel/Frame 036315/0337 →