System, method, and computer readable medium for routing an agent to a preferred communications platform
View Patent ↗A system, method, and computer readable medium for routing an agent to a preferred communications platform comprises accessing a server comprising a routing strategy, wherein the routing strategy consists of a site value, a project identification value, a project load value, and an attribute value of the agent, and wherein the site value takes precedent over the project identification value which takes precedent over the project load value which takes precedent over the attribute value of the agent, and routing the agent to the preferred environment based on a result of the routing strategy.
1. A method, comprising:
accessing a server comprising a routing capability via a domain name server (DNS) by an agent; and
routing the agent to a preferred environment based on a site value, a project identification value, a project load value, and an attribute value of the agent, and the site value takes precedent over the project identification value which takes precedent over the project load value which takes precedent over the attribute value of the agent, wherein
the site value, the project identification value, the project load value, and the attribute value of the agent each comprise an eight bit variable.
2. The method of claim 1 comprising returning by the DNS one of many possible IP address entries used for connection services.
3. The method of claim 1 comprising accessing the server comprising the routing capability via a content services switch (CSS).
4. The method of claim 1 comprising routing the agent to the preferred environment via a secure gateway.
5. The method of claim 1 comprising forming a login string combining selected environment, username, password, and agent ID information.
6. The method of claim 5 comprising passing the formed login string back to the agent.
7. The method of claim 6 comprising posting the login string to the preferred environment and logging the agent in to start working.
8. The method of claim 7 comprising accessing a working environment via the DNS by the agent, the working environment via at least one of: a wired connection and a wireless connection.
9. The method of claim 1 comprising routing a plurality of agents to a plurality of preferred environments.
10. The method of claim 1 comprising routing a plurality of agents to a same one of a preferred environment.