Patent Assignment
Reel/Frame 054671/0380
Security Interest
Recorded: 2020-12-16
Pages: 9
Assignor
ALORICA INC.
Executed: 2020-12-11
Assignee
BANK OF AMERICA, N.A., AS COLLATERAL AGENT
333 S. HOPE STREET, SUITE 1900, LOS ANGELES, CALIFORNIA, 90071
Covered Properties
(34)
Method, System, and Program for Customer Service and Support Management
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
7,664,641 →
Application:
10/668,678 →
Script Compliance and Agent Feedback
Patent:
7,739,115 →
Application:
10/670,126 →
System, method, and computer readable medium for routing an agent to a preferred communications platform
Patent:
8,687,791 →
Application:
11/361,320 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
7,769,160 →
Application:
11/361,321 →
Real Time Feedback of Script Logic
Patent:
8,644,492 →
Application:
11/427,007 →
Script Logic Viewing
Patent:
9,503,578 →
Application:
11/427,008 →
Script Logic Graphical Mapping
Patent:
8,595,648 →
Application:
11/427,009 →
Contact Center Call Routing By Agent Attribute
Patent:
8,559,618 →
Application:
11/427,014 →
Script Compliance Using Speech Recognition
Patent:
8,489,401 →
Application:
11/675,738 →
Providing Agent Availability for an Outdial Application
Patent:
8,693,674 →
Application:
11/864,075 →
Real-Time Monitoring of Agent Adherence
Patent:
8,670,553 →
Application:
12/125,344 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
8,462,934 →
Application:
12/816,766 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent:
8,472,609 →
Application:
13/115,297 →
System for Geographic Agent Routing
Patent:
8,488,773 →
Application:
13/190,640 →
Voice Response System with Live Agent Assisted Information Selection and Machine Playback
Patent:
8,537,979 →
Application:
13/215,357 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
8,326,626 →
Application:
13/334,390 →
Multi-Domain Login and Messaging
Patent:
8,615,791 →
Application:
13/373,598 →
Script Compliance and Quality Assurance Using Speech Recognition
Patent:
8,484,030 →
Application:
13/459,704 →
Script Compliance and Agent Feedback
Patent:
8,352,276 →
Application:
13/540,808 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
8,775,180 →
Application:
13/684,719 →
Script Compliance and Agent Feedback
Patent:
8,504,371 →
Application:
13/705,919 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
8,699,693 →
Application:
13/871,317 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent:
9,553,989 →
Application:
13/912,663 →
System for Georgraphic Agent Routing
Patent:
8,731,179 →
Application:
13/925,326 →
Contact Center Call Routing by Agent Attribute
Patent:
9,699,313 →
Application:
14/036,227 →
Providing Agent Availability for an Outdial Application
Patent:
9,253,324 →
Application:
14/535,882 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform
Patent:
9,584,664 →
Application:
14/590,476 →
Script Compliance and Agent Feedback
Patent:
9,495,963 →
Application:
14/848,080 →
Managing Agent Login to Multiple Conference Call Bridges
Patent:
9,661,141 →
Application:
15/019,545 →
Script Logic Graphical Mapping
Patent:
9,846,680 →
Application:
15/070,860 →
Real-Time Monitoring of Agent Adherence
Patent:
9,736,305 →
Application:
15/137,976 →
Script Compliance and Agent Feedback
Patent:
9,729,717 →
Application:
15/342,482 →
Script Logic Viewing
Patent:
9,774,732 →
Application:
15/350,814 →
Related Assignments
(21)
Other recorded transfers of the patents in this record — the chain of ownership.
Security Agreement
Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
Change of Name
Feb 7, 2013
From: TUVOX INCORPORATED
To: WEST INTERACTIVE CORPORATION II
Reel/Frame 029772/0122 →
Change of Name
Jan 23, 2017
From: ALORICA INC.
To: ALORICA LLC
Reel/Frame 041073/0056 →
Change of Name
Jan 30, 2017
From: ALORICA LLC
To: ALORICA INC.
Reel/Frame 041557/0006 →
Merger
Aug 28, 2018
From: ALORICA BUSINESS SOLUTIONS, LLC
To: ALORICA INC.
Reel/Frame 046725/0235 →
Merger
Jan 29, 2020
From: ALORICA BUSINESS SOLUTIONS LLC
To: ALORICA INC.; ALORICA INC
Reel/Frame 051661/0664 →
Merger
Jan 30, 2020
From: ALORICA BUSINESS SOLUTIONS LLC
To: ALORICA INC
Reel/Frame 051674/0065 →
Notice of Grant of Security Interest in Patents
Apr 23, 2020
From: ALORICA INC.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 052474/0328 →
Termination and Release of Security Interest in Intellectual Property
Dec 14, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054751/0553 →
Notice of Grant of Security Interest (Term Loan Facility) in Intellectual Property
Dec 14, 2020
From: ALORICA, INC.
To: ALTER DOMUS (US) LLC
Reel/Frame 054717/0781 →
Termination and Release of Security Interest in Intellectual Property
Dec 14, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054751/0539 →
Termination and Release of Security Interest in Patents
Dec 15, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 054759/0115 →
Termination and Release of Security Interest in Patents
Dec 15, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054759/0085 →
Termination and Release of Security Interest in Patents
Dec 16, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054773/0049 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST NOTIFICATIONS, INC.
Reel/Frame 062201/0987 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC
Reel/Frame 062201/0960 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST NOTIFICATIONS, INC.
Reel/Frame 062160/0371 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; TELEVOX SOFTWARE INCORPORATED; WEST ASSET MANAGEMENT, INC.
Reel/Frame 062160/0307 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; COSMOSIS CORPORATION; INTERCALL, INC.; INTRADO COMMUNICATIONS INC.
Reel/Frame 062249/0385 →
Security Interest
Dec 21, 2022
From: ALORICA INC.
To: CERBERUS BUSINESS FINANCE AGENCY, LLC
Reel/Frame 062175/0162 →
Release of Security Interest
Dec 22, 2022
From: ALTER DOMUS (US) LLC, AS COLLATERAL AGENT
To: ALORICA INC.
Reel/Frame 062185/0057 →