Patent Assignment
Reel/Frame 052474/0328
Notice of Grant of Security Interest in Patents
Recorded: 2020-04-23
Pages: 8
Assignor
ALORICA INC.
Executed: 2020-04-21
Assignee
BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
2380 PERFORMANCE DR., MAIL CODE: TX2-984-03-23, RICHARDSON, TEXAS, 75082
Covered Properties
(44)
Method, System, and Program for Customer Service and Support Management
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
7,664,641 →
Application:
10/668,678 →
Script Compliance Using Speech Recognition and Compilation and Transmission of Voice and Text Records to Clients
Patent:
8,180,643 →
Application:
10/669,089 →
Script Compliance and Agent Feedback
Patent:
7,739,115 →
Application:
10/670,126 →
System, method, and computer readable medium for routing an agent to a preferred communications platform
Patent:
8,687,791 →
Application:
11/361,320 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
7,769,160 →
Application:
11/361,321 →
Real Time Feedback of Script Logic
Patent:
8,644,492 →
Application:
11/427,007 →
Script Logic Viewing
Patent:
9,503,578 →
Application:
11/427,008 →
Script Logic Graphical Mapping
Patent:
8,595,648 →
Application:
11/427,009 →
Contact Center Call Routing By Agent Attribute
Patent:
8,559,618 →
Application:
11/427,014 →
Script Compliance Using Speech Recognition
Patent:
8,489,401 →
Application:
11/675,738 →
Providing Agent Availability for an Outdial Application
Patent:
8,693,674 →
Application:
11/864,075 →
Multi-Domain Login and Messaging
Patent:
8,079,066 →
Application:
11/942,758 →
Managing Agent Login to Multiple Conference Call Bridges
Patent:
9,258,181 →
Application:
11/951,433 →
Real-Time Monitoring of Agent Adherence
Patent:
8,670,553 →
Application:
12/125,344 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
8,108,213 →
Application:
12/686,842 →
Script Compliance and Agent Feedback
Patent:
8,229,752 →
Application:
12/767,342 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
8,462,934 →
Application:
12/816,766 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent:
8,472,609 →
Application:
13/115,297 →
Script Compliance and Quality Assurance Using Speech Recognition
Patent:
8,219,401 →
Application:
13/116,058 →
System for Geographic Agent Routing
Patent:
8,488,773 →
Application:
13/190,640 →
Voice Response System with Live Agent Assisted Information Selection and Machine Playback
Patent:
8,537,979 →
Application:
13/215,357 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
8,326,626 →
Application:
13/334,390 →
Multi-Domain Login and Messaging
Patent:
8,615,791 →
Application:
13/373,598 →
Script Compliance and Quality Assurance Using Speech Recognition
Patent:
8,484,030 →
Application:
13/459,704 →
Script Compliance and Agent Feedback
Patent:
8,352,276 →
Application:
13/540,808 →
Script Compliance and Quality Assurance Based on Speech Recognition and Duration of Interaction
Patent:
8,775,180 →
Application:
13/684,719 →
Script Compliance and Agent Feedback
Patent:
8,504,371 →
Application:
13/705,919 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform in Order to Receive a Customer Call
Patent:
8,699,693 →
Application:
13/871,317 →
Method and Computer Readable Medium for Geographic Agent Routing
Patent:
9,553,989 →
Application:
13/912,663 →
System for Georgraphic Agent Routing
Patent:
8,731,179 →
Application:
13/925,326 →
Contact Center Call Routing by Agent Attribute
Patent:
9,699,313 →
Application:
14/036,227 →
Script Logic Graphical Mapping
Patent:
9,285,965 →
Application:
14/066,784 →
Real-Time Monitoring of Agent Adherence
Patent:
9,325,843 →
Application:
14/167,361 →
Script Compliance Using Speech Recognition and Compilation and Transmission of Voice and Text Records to Clients
Patent:
9,299,341 →
Application:
14/448,838 →
Providing Agent Availability for an Outdial Application
Patent:
9,253,324 →
Application:
14/535,882 →
System, Method, and Computer Readable Medium for Routing an Agent to a Preferred Communications Platform
Patent:
9,584,664 →
Application:
14/590,476 →
Real Time Feedback of Script Logic
Patent:
9,185,223 →
Application:
14/593,372 →
Script Compliance and Agent Feedback
Patent:
9,495,963 →
Application:
14/848,080 →
Managing Agent Login to Multiple Conference Call Bridges
Patent:
9,661,141 →
Application:
15/019,545 →
Script Logic Graphical Mapping
Patent:
9,846,680 →
Application:
15/070,860 →
Real-Time Monitoring of Agent Adherence
Patent:
9,736,305 →
Application:
15/137,976 →
Script Compliance and Agent Feedback
Patent:
9,729,717 →
Application:
15/342,482 →
Script Logic Viewing
Patent:
9,774,732 →
Application:
15/350,814 →
Related Assignments
(22)
Other recorded transfers of the patents in this record — the chain of ownership.
Security Agreement
Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
Change of Name
Feb 7, 2013
From: TUVOX INCORPORATED
To: WEST INTERACTIVE CORPORATION II
Reel/Frame 029772/0122 →
Change of Name
Jan 23, 2017
From: ALORICA INC.
To: ALORICA LLC
Reel/Frame 041073/0056 →
Change of Name
Jan 30, 2017
From: ALORICA LLC
To: ALORICA INC.
Reel/Frame 041557/0006 →
Merger
Aug 28, 2018
From: ALORICA BUSINESS SOLUTIONS, LLC
To: ALORICA INC.
Reel/Frame 046725/0235 →
Merger
Jan 29, 2020
From: ALORICA BUSINESS SOLUTIONS LLC
To: ALORICA INC.; ALORICA INC
Reel/Frame 051661/0664 →
Merger
Jan 30, 2020
From: ALORICA BUSINESS SOLUTIONS LLC
To: ALORICA INC
Reel/Frame 051674/0065 →
Termination and Release of Security Interest in Intellectual Property
Dec 14, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054751/0553 →
Notice of Grant of Security Interest (Term Loan Facility) in Intellectual Property
Dec 14, 2020
From: ALORICA, INC.
To: ALTER DOMUS (US) LLC
Reel/Frame 054717/0781 →
Termination and Release of Security Interest in Intellectual Property
Dec 14, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054751/0539 →
Termination and Release of Security Interest in Patents
Dec 15, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054759/0085 →
Termination and Release of Security Interest in Patents
Dec 15, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 054759/0115 →
Termination and Release of Security Interest in Patents
Dec 16, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054773/0049 →
Security Interest
Dec 16, 2020
From: ALORICA INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 054671/0380 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC
Reel/Frame 062201/0960 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST NOTIFICATIONS, INC.
Reel/Frame 062160/0371 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; TELEVOX SOFTWARE INCORPORATED; WEST ASSET MANAGEMENT, INC.
Reel/Frame 062160/0307 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; COSMOSIS CORPORATION; INTERCALL, INC.; INTRADO COMMUNICATIONS INC.
Reel/Frame 062249/0385 →
Release of Security Interest
Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST NOTIFICATIONS, INC.
Reel/Frame 062201/0987 →
Security Interest
Dec 21, 2022
From: ALORICA INC.
To: CERBERUS BUSINESS FINANCE AGENCY, LLC
Reel/Frame 062175/0162 →
Security Interest
Dec 22, 2022
From: ALORICA INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 062182/0907 →
Release of Security Interest
Dec 22, 2022
From: ALTER DOMUS (US) LLC, AS COLLATERAL AGENT
To: ALORICA INC.
Reel/Frame 062185/0057 →