IP Library Granted Patent US 9,503,578
Granted Patent B1
US 9,503,578 · App. 11/427,008 · Granted Nov 22, 2016

Script logic viewing

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Quick Facts
Patent No.
US 9,503,578
App. No.
11/427,008
Granted
Nov 22, 2016
Kind
B1
Abstract

A system, method, and computer readable medium for script logic viewing that comprises calculating a script path for at least one script, defining an entry point into the at least one script, determining at least one panel associated with the at least one script, creating a navigation file based upon the calculated script path, the defined entry point and the determined at least one panel, and presenting the created navigation file.

Claims (58)

1. A method for script logic viewing, comprising:

calculating a script path for each script of a plurality of scripts;

defining an entry point into each script of the plurality of scripts;

determining at least two panels associated with each script of the plurality of scripts, wherein the at least two panels comprise instructions, information, and data queries;

creating an XML navigation file comprising defined paths of each script of the plurality of scripts, entry points into each script, related first panels of each script, and HTML and code related to files that are displayed to a call agent;

presenting the created navigation file to the call agent via a graphical user interface of a script logic viewer, wherein the script logic viewer shows script logic associated with the script, and the script logic comprises individual panels tied together by branching logic;

determining a disposition of a call associated with at least one script of the plurality of scripts for the call agent, wherein the disposition is determined by a computing system; and

disclosing the determined disposition of the call, wherein the disposition of the call comprises whether a sale was made.

2. The method of claim 1 comprising:

displaying panel logic for the at least two panels.

3. The method of claim 1 comprising:

providing a list of additional panels in addition to the at least two panels.

4. The method of claim 1 comprising:

demonstrating branching logic of the calculated script path.

5. The method of claim 1 comprising:

generating instructions associated with the at least two panels.

6. The method of claim 1 comprising:

interfacing data entry into the at least two panels.

7. The method of claim 1 comprising:

capturing statistical data associated with a data entry entered into the at least one script of the plurality of scripts for the call agent; and

reporting the captured statistical data.

8. The method of claim 1 comprising:

assessing an average length of a call associated with the at least one script of the plurality of scripts for the call agent; and

communicating the assessed average length of call.

9. The method of claim 1 wherein,

the navigation file is viewable via the Internet.

10. The method of claim 1 wherein,

the navigation file is text based.

11. A non-transitory computer readable storage medium storing instructions that, when executed, cause a processor to:

calculate a script path for each script of a plurality of scripts;

define an entry point into each script of the plurality of scripts;

determine at least two panels associated with each script of the plurality of scripts based on the entry point, wherein the at least two panels comprise instructions, information, and data queries;

creating an XML navigation file comprising defined paths of each script, entry points into each script of the plurality of scripts, related first panels of each script, and HTML and code related to files that are displayed to a call agent;

presenting the created navigation file to the call agent via a graphical user interface of a script logic viewer, wherein the script logic viewer shows script logic associated with the script, and the script logic comprises individual panels tied together by branching logic;

determining a disposition of a call associated with at least one script of the plurality of scripts for the call agent, wherein the disposition is determined by a computing system; and

disclosing the determined disposition of the call, wherein the disposition of the call comprises whether a sale was made.

12. The non-transitory computer readable storage medium of claim 11 , wherein the instructions further cause the processor to:

capture statistical data associated with data entry into the at least one script of the plurality of scripts for the call agent; and

report the captured statistical data.

13. The non-transitory computer readable storage medium of claim 11 , wherein the instructions further cause the processor to:

assess an average length of a call associated with the at least one script of the plurality of scripts for the call agent; and

communicate the assessed average length of call.

14. A system for script logic viewing, comprising:

a processor configured to:

calculate a script path for each script of a plurality of scripts,

define an entry point into each script of the plurality of scripts,

determine at least two panels associated with each script of the plurality of scripts, wherein the at least two panels comprise instructions, information, and data queries,

create an XML navigation file comprising defined paths of each script of the plurality of scripts, entry points into each script, related first panels of each script, and HTML and code related to files that are displayed to a call agent,

present the created navigation file to the call agent via a graphical user interface of a script logic viewer, wherein the script logic viewer shows script logic associated with the script, and the script logic comprises individual panels tied together by branching logic

determine a disposition of a call associated with at least one script of the plurality of scripts for the call agent, wherein the disposition is determined by a computing system, and

disclosing the determined disposition of the call, wherein the disposition of the call comprises whether a sale was made; and

memory communicably coupled to the processor, wherein the memory stores the navigation file.

15. The system of claim 14 wherein the processor is further configured to:

display panel logic for the at least two panels.

16. The system of claim 14 wherein the processor is further configured to:

provide a list of panels in addition to the at least two panels;

demonstrate branching logic of the calculated script path; and

generate instructions associated with the at least two panels.

Assignments (15)
RELEASE OF SECURITY INTEREST Recorded Dec 22, 2022
From: ALTER DOMUS (US) LLC, AS COLLATERAL AGENT
To: ALORICA INC.
Reel/Frame 062185/0057 →
SECURITY INTEREST Recorded Dec 21, 2022
From: ALORICA INC.
To: CERBERUS BUSINESS FINANCE AGENCY, LLC
Reel/Frame 062175/0162 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
SECURITY INTEREST Recorded Dec 16, 2020
From: ALORICA INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 054671/0380 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS Recorded Dec 16, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: ALORICA INC.
Reel/Frame 054773/0049 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS Recorded Dec 15, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 054759/0115 →
NOTICE OF GRANT OF SECURITY INTEREST (TERM LOAN FACILITY) IN INTELLECTUAL PROPERTY Recorded Dec 14, 2020
From: ALORICA, INC.
To: ALTER DOMUS (US) LLC
Reel/Frame 054717/0781 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS Recorded Apr 23, 2020
From: ALORICA INC.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 052474/0328 →
MERGER Recorded Jan 29, 2020
From: ALORICA BUSINESS SOLUTIONS LLC
To: ALORICA INC.; ALORICA INC
Reel/Frame 051661/0664 →
CHANGE OF NAME Recorded Aug 10, 2015
From: WEST BUSINESS SOLUTIONS, LLC
To: ALORICA BUSINESS SOLUTIONS, LLC
Reel/Frame 036315/0337 →
RELEASE OF SECURITY INTEREST IN PATENTS Recorded Mar 4, 2015
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR IN INTEREST TO WACHOVIA BANK, NATIONAL ASSOCIATION, AS SUCCESSOR IN INTEREST TO LEHMAN COMMERCIAL PAPER INC., AS ADMINISTRATIVE AGENT
To: WEST CORPORATION; ASSET DIRECT MORTGAGE, LLC; BUYDEBTCO, LLC; COSMOSIS CORPORATION; INTERCALL TELECOM VENTURES, LLC; INTERCALL, INC.; INTRADO COMMUNICATIONS OF VIRGINIA INC.; INTRADO COMMAND SYSTEMS, INC.; INTRADO INC.; INTRADO INFORMATION SYSTEMS HOLDINGS, INC.; INTRADO INTERNATIONAL, LLC; NORTHERN CONTACT, INC.; STARGATE MANAGEMENT LLC; THE DEBT DEPOT, LLC; WEST ASSET MANAGEMENT, INC.; WEST ASSET PURCHASING, LLC; WEST AT HOME, LLC; WEST BUSINESS SOLUTIONS, LLC; WEST DIRECT, LLC; WEST DIRECT II, INC.; WEST FACILITIES, LLC; WEST INTERACTIVE CORPORATION; WEST INTERACTIVE CORPORATION II; WEST INTERNATIONAL CORPORATION; WEST NOTIFICATIONS, INC.; WEST RECEIVABLES SERVICES, INC.; WEST TELESERVICES HOLDING COMPANY; WEST DIRECT, INC.; INTRADO COMMUNICATIONS, INC.; GEO911, INC.; POSITRON PUBLIC SAFETY SYSTEMS CORP.; MASYS CORPORATION; TELEVOX SOFTWARE, INCORPORATED; WEST NOTIFICATIONS GROUP, INC.; WEST BUSINESS SERVICES, LLC; WEST CUSTOMER MANAGEMENT GROUP, LLC; TUVOX INCORPORATED; TWENTY FIRST CENTURY COMMUNICATIONS, INC.
Reel/Frame 035132/0709 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS Recorded Mar 4, 2015
From: WEST BUSINESS SOLUTIONS, LLC
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 035132/0677 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 3, 2015
From: WEST CORPORATION
To: WEST BUSINESS SOLUTIONS, LLC
Reel/Frame 035121/0092 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 3, 2006
From: CORDELL, JEFFREY WILLIAM; FRUM, JEREOMY K; CARDIN, GREGORY STUART; BROOKE, TERRY JAY
To: WEST CORPORATION
Reel/Frame 018048/0306 →