Triggering and conducting an automated survey

1. An automated survey system including a memory device and a processing device, the automated survey system configured to:

save customer orders in a database in the memory device;

receive a communication indicating completion of a one of the customer orders performed for a customer by a servicer at a customer location, wherein the communication is responsive to an automatic detection of a change in a location of the servicer utilizing a global positioning system device;

update the one of the customer orders in the database to indicate a closed status responsive to the received communication;

periodically poll the database to detect if any of the customer orders has a closed status;

when the one of the customer orders is detected as having a closed status, create a survey case associated with the one of the customer orders having a closed status to indicate that a survey is to be launched;

store the survey case in a scheduling queue, the scheduling queue stores survey cases in an order the customer orders were indicated as closed;

launch a survey responsive to the survey case in the scheduling queue after a predetermined short amount of time by first retrieving from the database a survey script and customer contact information associated with the survey case associated with the one of the customer orders having a closed status, and contacting the customer, the predetermined short amount of time enhances a likelihood of survey participation and of an accurate recollection of the service;

conduct with the customer the survey;

capture survey result information from the customer in response to conducting the survey; and

close the survey case after capturing the survey result information from the customer.

2. The automated survey system claim 1 , wherein the servicer is an individual or team responsible for performing a service for the customer.

3. The automated survey system of claim 1 , wherein the launch of the survey comprises:

placing a plurality of survey cases in a survey scheduling queue, each survey record configured to store the survey result information; and

polling the survey scheduling queue on a periodic basis to detect new survey cases.

4. The automated survey system claim 1 , further configured to:

call a telephone number associated with the customer.

5. The automated survey system of claim 4 , wherein conducting the automated survey comprises playing recorded survey questions.

6. The automated survey system of claim 5 , wherein the survey result information comprises receiving numeric answers to the survey questions and receiving the numeric answers via a telephone communication channel.

7. The automated survey system of claim 5 , wherein receiving the survey result information further comprises:

receiving a voice message from the customer; and

digitally recording the voice message.

8. The automated survey system of claim 4 , further configured to:

digitally record a plurality of voice scripts;

receive from a user a selection of one or more of the voice scripts to be combined into the automated survey; and

receive from the user an arrangement of the one or more voice scripts in a specific order.

9. The automated survey system claim 8 , wherein each voice script is a survey question or a statement.

10. The automated survey system of claim 9 , further configured to:

receive from the user a number of acceptable answers for each voice script that is a survey question.