Telephony system with a background recapilation feature
View Patent ↗A telephony system comprising means to establish an initial telephone call ( 1 ) between at least two initial telephone terminals ( 2, 3 ) characterized in that it further comprises: a call recording server ( 5 ) designed to record said initial telephone call ( 1 ), a speech to text engine ( 6 ) able to make a text transcription ( 9 ) of said initial telephone call ( 1 ), a providing mean ( 7 ) able to provide said text transcription ( 9 ) to a third telephone terminal ( 4 ).
1. A telephony system comprising:
a processor; and
a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
establish a telephony session between a first communication appliance and a second communication appliance;
record a conversation of the telephony session in response to establishing the telephony session;
receive a request from at least one of the first communication appliance, the second communication appliance, or a third communication appliance not already participating in the telephony session, wherein the request is for the third communication appliance to join the telephony session;
in response to receiving the request:
extend the telephony session to the third communication appliance;
stop recording the telephony session; and
automatically transcribe the recorded conversation into a text transcript, wherein the instructions that cause the processor to automatically transcribe include instructions that cause the processor to wait to receive the request before initiating the transcription; and
provide the text transcript of the conversation to the third communication appliance in response to the extending of the telephony session to the third communication appliance for causing display of the text transcript on a display device associated with the third communication appliance, wherein the text transcript comprises at least a portion of the conversation prior to the extending of the telephony session to the third communication appliance.
2. The telephony system of claim 1 , wherein the record of the conversation is stored in audio form.
3. The telephony system of claims 1 , wherein the record of the conversation is stored in the text transcript form.
4. The telephony system of claim 1 , wherein the record of the conversation starts from a beginning of the conversation to a time of the extending of the telephony session to the third communication appliance.
5. A method of providing recapitulation of a telephony session, the method comprising:
establishing the telephony session between a first communication appliance and a second communication appliance;
recording a conversation of the telephony session in response to establishing the telephony session;
receiving a request from at least one of the first communication appliance, the second communication appliance, or a third communication appliance not already participating in the telephony session, wherein the request is for the third communication appliance to join the telephony session;
in response to receiving the request:
extending the telephony session to the third communication appliance;
stopping the recording of the telephony session; and
automatically transcribing the recorded conversation into a text transcript, wherein the automatically transcribing includes waiting to receive the request before initiating the transcription; and
providing the text transcript of the conversation to the third communication appliance in response to the extending of the telephony session to the third communication appliance for causing display of the text transcript on a display device associated with the third communication appliance, wherein the text transcript comprises at least a portion of the conversation prior to the extending of the telephony session to the third communication appliance.
6. The method of claim 5 , further comprising storing the record of the conversation in audio form.
7. The method of claim 5 , further comprising storing the record of the conversation in the text transcript form.
8. The method of claim 5 , wherein the recording of the conversation starts from a beginning of the conversation to a time of the extending of the telephony session to the third communication appliance.
9. The telephony system of claim 1 , wherein the providing of the text transcript of the conversation to the third communication appliance is triggered from any one of the first and second communication appliances.
10. The telephony system of claim 1 , wherein the third communication appliance comprises the display device associated with the third communication appliance.
11. The telephony system of claim 1 , wherein the display device associated with the third communication appliance is external to the third communication appliance.