Patent Assignment
Reel/Frame 067391/0105
Change of Name
Recorded: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CALIFORNIA, 94025
Covered Properties
(25)
Coaching with Collaborative Editing
Routing User Communications to Agents
System to Deploy a Disaster-Proof Geographically-Distributed Call Center
Activities Assignment Optimization for Multi-Skill Contact Center
System and Method for Call and Data Matching in a Contact Center
Context Aware Interaction
Identifying Recycled Telephone Numbers
System and Method for Generating a Network of Contact Center Agents and Customers for Optimized Routing of Interactions
Optimized Routing of Interactions to Contact Center Agents Based on Forecast Agent Availability and Customer Patience
Dialogue Flow Optimization and Personalization
Method of Distributed Aggregation in a Call Center
Call Event Tagging and Call Recording Stitching for Contact Center Call Recordings
Recording User Communications
Method and System for Managing Interactive Communications Campaigns with Call Pacing
Distributed Event Delivery
Federated Uptake Throttling
Rules-Based Compliance System
Method for Automated Handling of Outbound Contacts Requiring Assured Connection to a Live Agent
System and Method for Web-Based Real Time Communication with Optimized Transcoding
Telephony System with a Background Recapilation Feature
Application Builder Platform
System and Method for Interaction Callback Pacing
Routing User Communications to Agents
System and Method for Managing and Transitioning Automated Chat Conversations
System and Method for Data Management and Task Routing Based on Data Tagging
Related Assignments
(24)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Sep 24, 2015
From: BLECON, STÉPHANE; NICOLAS, BORIS
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036651/0531 →
Assignment of Assignor's Interest
Oct 7, 2015
From: BARANOVSKY, VLADISLAV; MEZHIBOVSKY, VLADIMIR; BRAZHNYK, ANTON; DUCLOS, GREGORY JACOB
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036750/0574 →
Assignment of Assignor's Interest
Oct 27, 2015
From: BARINOV, VITALY Y.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036896/0719 →
Assignment of Assignor's Interest
Nov 10, 2015
From: GLAGOLEV, ANATOLIY; TIKIN, ALEXANDER
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037006/0223 →
Assignment of Assignor's Interest
Nov 10, 2015
From: KUMAR, PRAPHUL; RAMCHANDER, RAJESH
To: ANGEL.COM INCORPORATED
Reel/Frame 037006/0195 →
Assignment of Assignor's Interest
Nov 24, 2015
From: RISTOCK, HERBERT WILLI ARTUR; GALVIN, BRIAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037136/0781 →
Assignment of Assignor's Interest
Dec 28, 2015
From: FILONOV, VLADIMIR; LUM, HENRY; CULBERT, JEFFREY; BLANDER, DANIEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037394/0674 →
Assignment of Assignor's Interest
Dec 28, 2015
From: BOHLIN, CHRISTOPHER W.; KEYES, JOHN P.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037370/0557 →
Assignment of Assignor's Interest
Jan 22, 2016
From: KOLESOV, VICTOR; BRETHERTON, BERNARD; KOVALENKO, GALINA
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037564/0057 →
Assignment of Assignor's Interest
Feb 22, 2016
From: PLACIAKIS, VIDAS; RISTOCK, HERBERT; KOROLEV, NIKOLAY; TE BOOIJ, MERIJN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037791/0357 →
Assignment of Assignor's Interest
Jun 9, 2016
From: KUMAR, PRAPHUL; WELLMAN, AARON; BOUZID, AHMED TEWFIK
To: ANGEL.COM INCORPORATED
Reel/Frame 038870/0817 →
Merger
Jun 9, 2016
From: ANGEL.COM INCORPORATED
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 038948/0625 →
Merger
Jun 15, 2016
From: ANGEL.COM INCORPORATED
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 038923/0903 →
Merger
Jun 15, 2016
From: SOUNDBITE COMMUNICATIONS, INC.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 038923/0928 →
Assignment of Assignor's Interest
Oct 19, 2016
From: MCGANN, CONOR; ARAVAMUDHAN, BHARATH; MAKAGON, PETR; RISTOCK, HERBERT WILLI ARTUR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 040067/0706 →
Assignment of Assignor's Interest
Oct 19, 2016
From: MCGANN, CONOR; ARAVAMUDHAN, BHARATH; MAKAGON, PETR; RISTOCK, HERBERT WILLI ARTUR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 040067/0666 →
Assignment of Assignor's Interest
Oct 27, 2016
From: KONIG, YOCHAI; LEV-TOV, AMIR; TAPUHI, TAMIR; FAIZAKOF, AVRAHAM
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 040155/0479 →
Security Agreement
Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
Assignment of Assignor's Interest
Jan 9, 2017
From: MEZHIBOVSKY, VLADIMIR; KOROLEV, NIKOLAY; RISTOCK, HERBERT WILLI ARTUR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 040907/0417 →
Assignment of Assignor's Interest
Jan 25, 2017
From: SCULLY, MICHAEL N.B.
To: SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 041084/0175 →
Assignment of Assignor's Interest
Feb 22, 2017
From: SEGALL, TIMOTHY R.
To: SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 041346/0867 →
Security Agreement
Feb 22, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ECHOPASS CORPORATION; GREENEDEN U.S. HOLDINGS II, LLC
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 048414/0387 →
Notice of Succession of Security Interests at Reel/Frame 040815/0001
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →
Notice of Succession of Security Interests at Reel/Frame 04814/0387
Feb 5, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070115/0445 →