Robocall management system
A robocall management system (RMS) comprises a service switching point switch, a service control point, and a robocall confirmation system, that all cooperate in processing incoming calls to a subscriber. If the call is not a robocall, the call will be delivered to the subscriber as normal. If the call is, or may be, a robocall, then call will be diverted to the robocall confirmation system, which will determine whether the caller is a live person or a computer playing an announcement. If the caller is a live person, then the call is offered to the subscriber. If the caller is a robocaller, then the robocall announcement is recorded by the robocall confirmation system and made available to the subscriber should they choose to listen to it. Various algorithms may be employed along with external data to ascertain a likelihood of whether the call is a robocall.
1. A method for processing a call comprising a voice call from a caller directed to a called party, comprising:
receiving the call at a service switching point (“SSP”) switch configured to launch a query to a service control point (“SCP”) in response to receiving the call;
launching the query from the SSP switch to the SCP, the query conveying a calling party number and a called party number derived from the call;
using the calling party number by the SCP to determine that the SSP switch should not offer the call to the called party;
responding to the query from the SSP switch by the SCP indicating the SSP switch should redirect the call to a robocall confirmation system (“RCS”), wherein the RCS is configured to ascertain if a live person is connected to the redirected call;
receiving at the RCS the redirected call;
answering by the RCS the redirected call;
providing by the RCS an audio prompt to the caller;
analyzing audio by the RCS provided by the caller after the audio prompt to determine whether the caller is a live person;
determining the caller is the live person; and
transferring the redirected call by the RCS to the called party using the SSP.
2. The method of claim 1 , wherein the transferred redirected call is offered to the called party indicating the calling party number of the call.
3. The method of claim 1 , wherein the audio prompt requests a response from the caller.
4. The method of claim 3 , wherein the response comprises speech from the caller.
5. The method of claim 1 wherein the redirected call from the SSP to the RCS uses the called party number of the call as the calling party number of the redirected call.
6. The method of claim 1 wherein the SCP determines the calling party number is not stored in a whitelist associated with the called party.
7. The method of claim 6 , where the SCP further determines the calling party number is not on a blacklist associated with the called party.
8. A system for processing a call comprising a voice call from a caller directed to a called party, comprising:
a service switching point (“SSP”) switch configured to receive the call and launch a query in response to receiving the call, wherein the query conveys a calling party number and a called party number derived from the call;
a service control point (“SCP”) configured to receive the query from the SSP and determine whether the SSP switch should offer the call to the called party, and in response to determining the SSP switch should not offer the call to the called party, provide a response to the SSP indicating the SSP switch should redirect the call, thereby causing a redirected call; and
a robocall confirmation system (“RCS”) configured to:
receive the redirected call from the SSP switch,
provide an audio prompt to the caller,
analyze audio from the caller received after the audio prompt,
determine, based on the audio from the caller received after the audio prompt, the caller is a live person, and
upon determining the caller is a live person, transfer the redirected call to the called party via the SSP switch.
9. The system of claim 8 , wherein the transferred redirected call is offered to the called party indicating the calling party number of the call.
10. The system of claim 8 , wherein the RCS is configured to provide the audio prompt requesting a response from the caller.
11. The system of claim 10 , wherein the RCS is configured to analyze audio from the caller received after the audio prompt comprising a dual tone multiple frequency (“DTMF”) response.
12. The system of claim 8 , wherein the SSP switch is configured to use the called party number of the call as the calling party number of the redirected call when redirecting the call to the RCS.
13. The system of claim 8 , wherein the SCP is further configured to determine the calling party number is not stored in a whitelist associated with the called party.
14. The system of claim 8 , where the SCP is further configured to determine the calling party number is not on a blacklist associated with the called party.
15. A method for processing a call directed to a called party, comprising:
receiving the call at a service switching point (“SSP”) switch configured to launch a query to a service control point (“SCP”) in response to receiving the call;
launching the query from the SSP switch to the SCP, the query conveying a calling party number and a called party number derived from the call;
using the calling party number by the SCP to determine that the SSP switch should not offer the call to the called party;
responding to the query from the SSP switch by the SCP by providing a response indicating the SSP switch should redirect the call to a robocall confirmation system (“RCS”), wherein the RCS is configured to ascertain if a live person is connected to the call;
receiving the redirected call at the RCS;
answering the redirected call by the RCS;
providing an audio prompt to the caller by the RCS;
analyzing audio by the RCS provided by the caller after the audio prompt to determine whether the caller is a live person;
determining the caller is not the live person;
in response to determining the caller is not the live person, recording the audio provided by the caller wherein the message is associated with the calling party number, and
informing the SCP by the RCS that the caller is not the live person.
16. The method of claim 15 , wherein the SCP in response to being informed by the RCS that the caller is not the live person includes the calling party number on a blacklist for the called party.
17. The method of claim 16 , where the step of using the calling party number by the SCP to determine that the SSP switch should not offer the call to the called party comprises using the calling party number by the SCP to check whether the calling party number is indicated in a whitelist, and determining the calling party number is not indicated in the whitelist.
18. The method of claim 16 , where the step of using the calling party number by the SCP to determine that the SSP switch should not offer the call to the called party comprises using the calling party number by the SCP to check whether the calling party number is indicated in a blacklist, and determining the calling party number is indicated in the blacklist.
19. The method of claim 15 , where the response indicating the SSP switch should redirect the call to the RCS indicates a telephone number associated with the RCS where all calls received at the RCS using the telephone number are provided with the audio prompt.
20. The method of claim 16 , wherein the blacklist is associated with the called party and other subscribers using the SSP switch.