IP Library › Assignment 066794/0435
Patent Assignment
Reel/Frame 066794/0435

Certificate of Conversion

Recorded: 2024-03-12 Pages: 12
Assignor
Assignee
NOBLE SYSTEMS, LLC, A DELAWARE LIMITED LIABILITY COMPANY
211 PERIMETER CENTER PARKWAY, NE, SUITE 200, ATLANTA, GEORGIA, 30346
Covered Properties (248)
System and Method for Updating Contact Records
Patent: 7,715,546 →
Application: 10/776,775 →
Publication: US 2004/0179672
Systems and Methods for Detecting False Signals on an Outbound Call
Patent: 7,587,040 →
Application: 11/289,869 →
Publication: US 2006/0256929
Systems and methods for callback processing
Patent: 8,781,092 →
Application: 11/290,113 →
Publication: US 2006/0256949
Systems and Methods for Managing Call Processing for a Specific Agent
Patent: 8,233,609 →
Application: 11/290,977 →
Publication: US 2007/0121894
Systems and Methods for Detecting Call Blocking Devices or Services
Patent: 8,036,374 →
Application: 11/290,978 →
Publication: US 2006/0256945
System and Method for Common Account Based Routing of Contact Records
Patent: 8,175,258 →
Application: 11/436,456 →
Publication: US 2006/0256951
System and Method for Automated Population Splitting to Assist Task Management Through Analytics
Patent: 7,805,395 →
Application: 11/736,065 →
Publication: US 2008/0262804
Method and System for Distributing Outbound Telephone Calls
Patent: 7,502,460 →
Application: 11/758,713 →
Publication: US 2008/0118050
System and Method for Automated Population Splitting to Assist Task Management Through Analytics
Patent: 8,051,030 →
Application: 12/891,123 →
Publication: US 2011/0016076
Non-Scheduled Training for an Agent in a Call Center
Patent: 8,488,769 →
Application: 13/454,841 →
Systems, Methods, and Computer Program Products for Providing Interactive Interfaces to Call Center Agents
Patent: 8,538,006 →
Application: 13/459,524 →
Calling Party Number Selection for Call Center Calls
Patent: 8,280,022 →
Application: 13/459,769 →
Systems and Methods for Managing Inbound Calls and Outbound Calls for a Specific Agent
Patent: 8,254,555 →
Application: 13/460,016 →
Managing Electronic Consent for Calling Campaigns
Patent: 8,548,133 →
Application: 13/461,513 →
Integrating Two-Dimensional Barcodes and Embedded Links with Call Center Operation
Patent: 8,526,922 →
Application: 13/461,515 →
Using Quick Response Codes to Generate An Electronic Consent Database
Patent: 9,256,774 →
Application: 13/461,541 →
Using Location Based Services For Determining A Calling Window
Patent: 8,712,032 →
Application: 13/467,101 →
Integrating Embedded Links with Call Center Operation
Patent: 8,532,283 →
Application: 13/470,757 →
Using Two-Dimensional Barcodes with General Purpose Reloadable Cards to Facilitate Access to a Contact Center
Patent: 9,077,828 →
Application: 13/525,994 →
Reporting Unavailable Trunk-Related Resources For A Predictive Dialer Using a Dynamic Pacing Algorithm
Patent: 8,675,839 →
Application: 13/534,130 →
Generating Communication Forecasts and Schedules Based on Multiple Outbound Campaigns
Patent: 8,391,466 →
Application: 13/556,961 →
Manipulating Resources Embedded in a Dynamic-Link Library
Patent: 8,776,031 →
Application: 13/570,533 →
Calling Party Number Selection For Outbound Calls
Patent: 9,154,614 →
Application: 13/572,850 →
Monitoring Schedule Adherence of Call Center Agents
Application: 13/606,725 →
Learning Management System for Call Center Agents
Patent: 8,535,059 →
Application: 13/624,023 →
Fulfilling Staffing Requirements via an Interactive Voice Response System
Patent: 8,935,172 →
Application: 13/665,298 →
System and Method for Common Account Based Routing of Contact Records
Patent: 44,979 →
Application: 13/668,380 →
Variable Length Protocol Using Serialized Payload with Compression Support
Patent: 9,723,091 →
Application: 13/672,950 →
Communication Analytics Training Management System for Call Center Agents
Patent: 8,649,499 →
Application: 13/678,759 →
Revising Outbound Forecasts and Corresponding Schedules Based On Performance Data
Patent: 8,553,873 →
Application: 13/688,716 →
Agent-Centric Processing of Prioritized Outbound Contact Lists
Patent: 8,654,964 →
Application: 13/705,555 →
Identifying Information Resources For Contact Center Agents Based On Analytics
Patent: 9,020,920 →
Application: 13/708,283 →
Managing Reserve Agents In A Contact Center
Patent: 8,867,728 →
Application: 13/713,625 →
Publication: US 2014/0169548
Customized Dialing Procedures for Outbound Calls
Patent: 8,909,198 →
Application: 13/719,800 →
Determining Calling Windows for Called Telephone Numbers
Patent: 9,172,798 →
Application: 13/719,879 →
Downloadable Training Content For Contact Center Agents
Patent: 8,834,175 →
Application: 13/744,895 →
Determining Whether the Local Time for a Location Where a Mobile Device is Located is Within a Calling Window of Time
Patent: 8,934,870 →
Application: 13/755,015 →
Feedback Control of a Predictive Dialer Using Telemarketing Call Abandonment Rates
Patent: 8,681,955 →
Application: 13/758,056 →
Recording Contact Center Calls in Various Consent Contexts
Patent: 8,873,720 →
Application: 13/766,462 →
Multi-Component Viewing Tool for Contact Center Agents
Patent: 8,537,983 →
Application: 13/790,947 →
Unpaid Break Time for Contact Center Agents
Patent: 8,594,303 →
Application: 13/838,913 →
Forced Schedule Adherence for Contact Center Agents
Patent: 8,644,489 →
Application: 13/841,376 →
Protecting Sensitive Information Provided By A Party To A Contact Center
Patent: 8,831,204 →
Application: 13/861,102 →
Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
Patent: 8,738,076 →
Application: 13/902,130 →
Processing an Outbound Call Campaign Having Multiple Abandonment Rates
Patent: 8,995,648 →
Application: 13/918,294 →
Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
Patent: 9,082,094 →
Application: 13/927,682 →
Integrating Embedded Links with Call Center Operation
Patent: 8,774,391 →
Application: 13/940,628 →
Multi-Component Viewing Tool for Contact Center Agents
Patent: 9,880,807 →
Application: 13/944,954 →
Management System for Using Speech Analytics To Enhance Contact Center Agent Conformance
Patent: 9,225,833 →
Application: 13/949,467 →
Management System for Using Speech Analytics to Enhance Agent Compliance for Debt Collection Calls
Patent: 8,693,644 →
Application: 13/949,764 →
Integrating Two-Dimensional Barcodes and Embedded Links with Call Center Operation
Patent: 8,787,953 →
Application: 13/957,094 →
Providing Compliance Enforcement For Manually Dialed Wireless Numbers In A Contact Center
Patent: 8,989,814 →
Application: 13/958,011 →
Publication: US 2014/0315521
Functions and Associated Communication Capabilities for a Speech Analytics Component to Support Agent Compliance in a Call Center
Patent: 9,602,665 →
Application: 13/968,692 →
Managing Electronic Consent for Calling Campaigns
Patent: 8,781,107 →
Application: 13/971,093 →
Automatic Calling List Scheduler
Patent: 9,426,281 →
Application: 14/018,809 →
Unpaid Break Time for Contact Center Agents
Patent: 8,761,375 →
Application: 14/056,225 →
Configuring Contact Center Components for Real Time Speech Analytics
Patent: 9,456,083 →
Application: 14/073,083 →
Architecture for Processing Real Time Event Notifications from a Speech Analytics System
Patent: 9,779,760 →
Application: 14/080,912 →
Predicting Outcomes for Events Based On Voice Characteristics and Content of a Contact Center Communication
Patent: 9,472,188 →
Application: 14/080,925 →
Using A Speech Analytics System To Control Recording Contact Center Calls In Various Contexts
Patent: 9,154,623 →
Application: 14/088,763 →
Therapeutic DLL4 Binding Proteins
Patent: 9,132,190 →
Application: 14/090,778 →
Publication: US 2014/0093521
Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center Using Callback Functionality
Patent: 9,241,070 →
Application: 14/091,778 →
Early Scheduled Break Allowance for Contact Center Agents
Patent: 8,731,174 →
Application: 14/146,231 →
Agent-Centric Processing of Prioritized Outbound Contact Lists
Patent: 8,917,852 →
Application: 14/149,137 →
Determining A Call Abandonment Rate Using a Speech Analytics System
Patent: 9,031,212 →
Application: 14/161,011 →
Reporting Unavailable Trunk-Related Resources For a Predictive Dialer Using a Dynamic Pacing Algorithm
Patent: 8,811,581 →
Application: 14/170,713 →
Using a Speech Analytics System to Control a Secure Audio Bridge During a Payment Transaction
Patent: 9,407,758 →
Application: 14/172,993 →
Using A Speech Analytics System to Control Whisper Audio
Patent: 9,674,357 →
Application: 14/183,083 →
Using a Speech Analytics System to Offer Callbacks
Patent: 9,191,508 →
Application: 14/186,404 →
Using A Speech Analytics System To Control Pre-Recorded Scripts for Debt Collection Calls
Patent: 9,210,262 →
Application: 14/192,091 →
Using Location Based Services for Determining a Calling Window
Patent: 9,350,861 →
Application: 14/194,941 →
Processing Stored Voice Messages to Identify Non-Semantic Message Characteristics
Patent: 9,363,378 →
Application: 14/219,171 →
Contact Center Speech Analytics System Having Multiple Speech Analytics Engines
Patent: 9,014,364 →
Application: 14/230,328 →
Integrating Two-Dimensional Barcodes and Embedded Links with Call Center Operation
Patent: 9,172,783 →
Application: 14/242,081 →
Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
Patent: 9,203,964 →
Application: 14/246,210 →
Addressing Trunk-Related Resource Deficiencies for a Predictive Dialer Using a Dynamic Pacing Algorithm
Patent: 9,813,559 →
Application: 14/277,340 →
Properly Ascertaining Shift-Related Work Deficiencies of Contact Center Agents
Patent: 9,100,483 →
Application: 14/284,853 →
Managing Electronic Consent for Calling Campaigns
Patent: 9,602,663 →
Application: 14/299,591 →
Best Time to Call Parties Having Multiple Contacts
Patent: 9,319,525 →
Application: 14/311,432 →
Managing Contact Attempts to an Account in a Contact Center
Patent: 9,456,085 →
Application: 14/333,969 →
Protecting Sensitive Information Provided by a Party to a Contact Center
Patent: 9,307,084 →
Application: 14/445,501 →
Regulate the Charging of a Mobile Device
Patent: 9,431,842 →
Application: 14/454,938 →
Measuring Contact Center Agent Effectiveness Using a Predictive Model
Patent: 9,894,205 →
Application: 14/494,041 →
Dialing Wireless Skip-Trace Numbers in a Contact Center
Patent: 9,037,119 →
Application: 14/494,171 →
Sending Callback Text Messages from a Contact Center
Patent: 9,065,915 →
Application: 14/511,616 →
Determining Whether the Local Time for a Location Where a Mobile Device is Located is Within a Calling Window of Time
Patent: 9,313,632 →
Application: 14/529,220 →
Dialing A Telephone Number Subject to an Autodialer Prohibition in a Contact Center
Patent: 9,036,811 →
Application: 14/535,620 →
Agent-Centric Processing of Prioritized Outbound Contact Lists
Patent: 9,083,800 →
Application: 14/541,194 →
Fulfilling Staffing Requirements via an Interactive Voice Response System
Patent: 8,965,779 →
Application: 14/556,671 →
Determining Whether the Local Time Where a Mobile Device is Located is Within a Calling Window of Time
Patent: 9,325,841 →
Application: 14/557,500 →
Dynamic Display of Real Time Speech Analytics Agent Alert Indications in a Contact Center
Patent: 9,160,853 →
Application: 14/572,957 →
Processing an Outbound Call Campaign Having Multiple Abandonment Rates
Patent: 9,020,141 →
Application: 14/590,029 →
Identifying Information Resources for Contact Center Agents Based on Analytics
Patent: 9,116,951 →
Application: 14/604,008 →
Checkpoint Widget for Indicating Checkpoint Status Information to an Agent in a Contact Center
Patent: 9,112,974 →
Application: 14/621,999 →
Identifying Information Resources for Contact Center Agents Based on Analytics
Patent: 9,386,153 →
Application: 14/624,637 →
Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
Patent: 9,123,009 →
Application: 14/632,199 →
Reviewing Call Checkpoints In Agent Call Recordings in a Contact Center
Patent: 9,160,854 →
Application: 14/632,450 →
Method and System for Distributing Outbound Telephone Calls
Patent: 46,420 →
Application: 14/636,242 →
Contact Center Speech Analytics System Having Multiple Speech Analytics Engines
Patent: 9,299,343 →
Application: 14/661,676 →
Mapping ISDN Cause Codes in a Contact Center for Improved Tracking of Call Attempts
Patent: 9,137,369 →
Application: 14/672,834 →
Dialing a Telephone Number Subject to an Autodialer Prohibition in a Contact Center
Patent: 9,521,256 →
Application: 14/682,337 →
Sending Callback Text Messages from a Contact Center
Patent: 9,191,512 →
Application: 14/710,697 →
Agent Override of a Call Answering Outcome Determination of an Outbound Call in a Contact Center
Patent: 9,191,511 →
Application: 14/730,763 →
Using Two Dimensional Barcodes With General Purpose Reloadable Cards to Faciliate Access to a Contact Center
Patent: 9,715,688 →
Application: 14/735,644 →
Forecasting and Scheduling Campaigns Involving Different Channels of Communication
Patent: 9,787,840 →
Application: 14/736,719 →
Compliance Management of Recorded Audio Using Speech Analytics
Patent: 9,544,438 →
Application: 14/743,200 →
Management of Checkpoint Meta-Data For Call Recordings in a Contact Center
Application: 14/795,260 →
Mapping SIP Cause Codes in a Contact Center for Improved Tracking of Call Attempts
Patent: 9,654,619 →
Application: 14/822,271 →
Using a Speech Analytics System to Control Recording Contact Center Calls in Various Contexts
Patent: 9,942,392 →
Application: 14/833,236 →
Calling Party Number Selection for Outbound Calls
Patent: 9,398,148 →
Application: 14/838,801 →
Reviewing Call Checkpoints in Agent Call Recordings in a Contact Center
Patent: 9,674,358 →
Application: 14/842,884 →
Dynamic Display of Real Time Speech Analytics Agent Alert Indications in a Contact Center
Patent: 9,742,915 →
Application: 14/844,067 →
Integrating Two-Dimensional Bar Codes and Embedded Links with Call Center Operation
Patent: 9,374,459 →
Application: 14/863,717 →
Using a Speech Analytics System to Offer Callbacks
Patent: 9,350,866 →
Application: 14/875,130 →
Live Call Debugging and Monitoring Tool for an Interactive Voice Response Unit
Application: 14/878,132 →
Sending Callback Text Messages from a Contact Center
Patent: 9,426,294 →
Application: 14/880,355 →
Management System for Using Speech Analytics to Enhance Contact Center Agent Conformance
Patent: 9,473,634 →
Application: 14/880,542 →
Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
Patent: 9,426,291 →
Application: 14/884,823 →
Pacing Outbound Communications that Generate Inbound Communications
Patent: 9,531,877 →
Application: 14/884,877 →
Agent Override of a Call Answering Outcome Determination of an Outbound Call in a Contact Center
Patent: 9,654,630 →
Application: 14/884,887 →
Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
Patent: 9,420,102 →
Application: 14/926,503 →
Using A Speech Analytics System To Control Pre-Recorded Scripts for Debt Collection Calls
Patent: 9,363,374 →
Application: 14/931,015 →
Using Quick Response Code to Generate an Electronic Consent Database
Patent: 9,384,379 →
Application: 14/956,656 →
Telephone Call Processing Modifications Related to Call Acceptance for an Incoming Call Received at a Contact Center
Patent: 9,560,210 →
Application: 14/959,544 →
Dialing a Wireless Telephone Number Determined to be Obsolete using an Autodialer in a Contact Center
Patent: 9,723,133 →
Application: 14/972,974 →
Protecting Sensitive Information Provided by a Party to a Contact Center
Patent: 9,787,835 →
Application: 15/051,930 →
Best Time to Call Parties Having Multiple Contacts
Patent: 9,736,303 →
Application: 15/064,779 →
Reviewing Portions of Telephone Call Recordings in a Contact Center Using Topic Meta-Data Records
Patent: 9,936,066 →
Application: 15/071,325 →
Using a Speech Analytics System to Offer Callbacks
Patent: 9,438,730 →
Application: 15/081,358 →
Agent Assisting System for Processing Customer Enquiries in a Contact Center
Patent: 9,848,082 →
Application: 15/082,301 →
Handling Audio Path Failure and Poor Quality of Service for Voice Calls in a Contact Center
Patent: 9,456,076 →
Application: 15/086,245 →
Using a Speech Analytics System to Control Pre-Recorded Scripts for Debt Collection Calls
Patent: 9,553,987 →
Application: 15/140,894 →
Dialing Telephone Numbers in a Contact Center Based on a Dial-Type Indicator
Patent: 9,521,257 →
Application: 15/143,877 →
Publication: US 2016/0248911
Using a Speech Analytics System to Control a Secure Audio Bridge During a Payment Transaction
Patent: 9,699,317 →
Application: 15/157,472 →
Integrating Two-Dimensional Barcodes and Embedded Links with Call Center Operation
Patent: 9,712,677 →
Application: 15/158,767 →
Accurate Dispositioning of a Telephone Call by Reconciliating Cause Codes with In-Band Audio Information
Patent: 9,538,009 →
Application: 15/159,265 →
Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
Patent: 9,635,183 →
Application: 15/195,413 →
Regulate Current Battery Usage of a Mobile Device
Patent: 9,520,732 →
Application: 15/210,939 →
Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
Patent: 9,531,881 →
Application: 15/211,502 →
Handling Audio Path Failure and Poor Quality of Service for Voice Calls in a Contact Center
Patent: 9,882,944 →
Application: 15/212,767 →
Automatic Calling List Scheduler
Patent: 9,614,960 →
Application: 15/213,555 →
Managing Contact Attempts to an Account in a Contact Center
Patent: 9,998,595 →
Application: 15/229,817 →
Configuring Contact Center Components for Real Time Speech Analytics
Patent: 9,712,675 →
Application: 15/231,154 →
Management System for Using Speech Analytics to Enhance Contact Center Agent Conformance
Patent: 9,692,895 →
Application: 15/239,260 →
Communication Management System For Supporting Multiple Agent Communication Sessions In A Contact Center
Application: 15/248,013 →
Predicting Outcomes for Events Based on Voice Characteristics and Content of a Voice Sample of a Contact Center Communication
Patent: 9,552,812 →
Application: 15/254,536 →
Telephone Call Processing Modifications Related to Call Acceptance for an Incoming Call Received at a Contact Center
Patent: 9,736,307 →
Application: 15/259,562 →
Utilizing Predictive Models to Improve Predictive Dialer Pacing Capabilities
Patent: 9,723,144 →
Application: 15/270,425 →
Augmenting Call Progress Analysis with Real-Time Speech Analytics
Patent: 9,774,736 →
Application: 15/271,621 →
Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service
Patent: 9,838,538 →
Application: 15/271,684 →
Regulate Current Battery Usage of a Mobile Device
Patent: 9,686,747 →
Application: 15/341,486 →
Dialing a Voip Telephone Number Subject to an Autodialer Prohibition in a Contact Center
Application: 15/344,645 →
Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
Patent: 9,600,789 →
Application: 15/349,392 →
Originating Calls in a Contact Center Either In a Voice Dialing Mode or a Text Dialing Mode
Application: 15/352,656 →
Accurate Dispositioning of a Telephone Call by Reconciling Cause Codes With In-Band Audio Information
Patent: 9,787,839 →
Application: 15/352,732 →
Pacing Outbound Communications That Generate Inbound Communications
Patent: 9,692,893 →
Application: 15/353,797 →
Predicting Outcomes for Events Based on Voice Characteristics and Content of a Voice Sample of a Contact Center Communication
Patent: 9,779,729 →
Application: 15/378,152 →
Managing Multiple Agent Communication Sessions in a Contact Center
Application: 15/389,477 →
Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center
Application: 15/393,509 →
Call Record Processing Module For Controlling Call Origination In Voice And Text-Based Dialer Components In a Contact Center
Patent: 9,876,907 →
Application: 15/410,408 →
Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
Patent: 9,736,304 →
Application: 15/423,847 →
Functions and Associated Communication Capabilities for a Speech Analytics Component to Support Agent Compliance in a Contact Center
Patent: 9,781,266 →
Application: 15/426,663 →
Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
Application: 15/455,243 →
Answering Machine Detection ("AMD") for a Contact Center by Using AMD Meta-Data
Application: 15/459,861 →
Agent Interaction with a Party Using Multiple Channels of Communication
Application: 15/485,568 →
Using a Speech Analytics System to Control Whisper Audio
Patent: 9,883,036 →
Application: 15/486,456 →
Reviewing Call Checkpoints in Agent Call Recording in a Contact Center
Application: 15/488,586 →
Aural Communication Status Indications Provided to an Agent in a Contact Center
Application: 15/583,152 →
Enhanced Abandoned Call Recovery for a Contact Center
Application: 15/586,524 →
Pacing Outbound Communications That Generate Inbound Communications
Patent: 9,894,204 →
Application: 15/600,889 →
Controlling a Secure Audio Bridge During a Payment Transaction
Application: 15/606,382 →
Answering Machine Detection for a Contact Center
Application: 15/608,405 →
Configuring Contact Center Components for Real Time Speech Analytics
Patent: 9,854,097 →
Application: 15/617,301 →
Publication: US 2017/0272575
Utilizing Predictive Models to Improve Predictive Dialer Pacing Capabilities
Patent: 9,807,235 →
Application: 15/625,363 →
Providing Improved Contact Center Agent Assistance During a Secure Transaction Involving an Interactive Voice Response Unit
Application: 15/628,938 →
Establishing a Target Handle Time for a Communication in a Contact Center
Application: 15/631,190 →
Telephone Call Processing Modifications Related to Call Acceptance for an Incoming Call Received at a Contact Center
Patent: 9,942,402 →
Application: 15/638,679 →
Dynamic Display of Real Time Speech Analytics Agent Alert Indications In a Contact Center
Application: 15/642,415 →
Best Time to Communicate With Parties Having Multiple Contacts
Patent: 9,781,264 →
Application: 15/646,145 →
Augmenting Call Progress Analysis with Real-Time Speech Analytics
Application: 15/681,519 →
Robocall Management System
Application: 15/683,171 →
Forecasting and Scheduling Campaigns Involving Different Channels of Communication
Patent: 9,924,040 →
Application: 15/685,104 →
Accurate Dispositioning of a Telephone Call by Reconciling Cause Codes With In-Band Audio Information
Application: 15/696,223 →
Using Enhanced Answering Machine Detection ("AMD") to Detect Reassigned Numbers
Application: 15/700,389 →
Bridging a Third Party Onto a Contact Center Communication
Application: 15/726,675 →
Transferring an Interaction Between an Agent at a Contact Center and a Party from a First Channel of Communication to a Second Channel of Communication
Application: 15/791,512 →
Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service
Patent: 9,961,201 →
Application: 15/800,171 →
Communication Attempts Management System for Managing a Predictive Dialer in a Contact Center
Application: 15/829,306 →
Verification Process for Text-Based Communication Channels
Application: 15/846,813 →
Handling Audio Path Failure and Poor Quality of Service for Voice Calls in a Contact Center
Application: 15/848,766 →
Queueing Communications for a Contact Center
Application: 15/875,288 →
Establishing a Target Handle Time for a Communication in a Contact Center Using Analytics
Application: 15/897,800 →
Reviewing Portions of Telephone Call Recordings in a Contact Center using Topic Meta-Data Records
Application: 15/902,117 →
Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service
Application: 15/928,554 →
Facilitating Agent Management of Consent for a Party Associated with Multiple Telephone Numbers
Application: 15/961,079 →
Providing Technical Support in an Augmented Reality Environment
Application: 15/993,033 →
Agent Interaction with a Party Using Multiple Channels of Communication
Application: 16/008,243 →
Calling Party Number Selection for Outbound Telephone Calls to Mitigate Robocall Processing Impacts
Application: 16/026,466 →
Queueing Communications for a Contact Center
Application: 16/054,511 →
Bridging a Third Party onto a Contact Center Communication
Application: 16/109,913 →
Queueing Communications for a Contact Center
Application: 16/140,720 →
Using Enhanced Answering Machine Detection ("AMD") to Detect Reassigned Numbers
Application: 16/160,330 →
Originating Calls in a Contact Center Either in a Voice Dialing Mode or a Text Dialing Mode
Application: 16/163,112 →
Calling Party Number Selection for Outbound Telephone Calls TO Mitigate Robocalling Processing Impacts
Application: 16/164,467 →
Dialing A Telephone Number Subject to an Autodialer Prohibition in a Contact Center
Application: 16/165,186 →
Establishing a Target Handle Time for a Communication in a Contact Center Using Analytics
Application: 16/171,938 →
Using Semantically Related Search Terms for Speech and Text Analytics
Application: 16/179,312 →
Queueing Multi-Channel Communications for a Contact Center
Application: 16/216,382 →
Optimization of Speech Analytics System Recognition Thresholds For Target Word Identification in a Contact Center
Application: 16/218,552 →
Verification Process for Text-Based Communication Channels
Application: 16/276,854 →
Agent Speech Coaching Management Using Speech Analytics
Application: 16/277,431 →
Answering Machine Detection for a Contact Center
Application: 16/355,017 →
Managing Multiple Agent Communication Sessions in a Contact Center
Application: 16/362,948 →
Establishing a Target Handle Time for a Communication in a Contact Center
Application: 16/369,158 →
Automatic Dialer Call Pacing In a Contact Center
Application: 16/378,708 →
Identifying and Processing Neighbor Spoofed Telephone Calls in a VoIP-Based Telecommunications Network
Application: 16/381,722 →
Queueing Multi-Channel Communications for a Contact Center
Application: 16/402,649 →
Detecting Non-Verbal, Audible Communication Conveying Meaning
Application: 16/404,851 →
Adaptable Data Source Connection Strings
Application: 16/437,009 →
Providing Technical Support in an Augmented Reality Environment
Application: 16/437,140 →
Verification Process for Text-Based Communication Channels
Application: 16/449,555 →
Limted-Content Messaging System for a Contact Center
Application: 16/522,941 →
Handling an Outbound Call Reaching a Voicemail Service
Application: 16/533,105 →
Queueing Multi-Channel Communications for a Contact Center
Application: 16/535,286 →
Universal Configurations
Application: 16/549,398 →
Queueing Multi-Channel Communications for a Contact Center
Application: 16/552,328 →
Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center
Application: 16/568,648 →
Transferring an Interaction Between an Agent at a Contact Center and a Party From a First Channel of Communication to a Second Channel of Communication
Application: 16/575,857 →
Communication Attempts Management System for Managing a Predictive Dialer in a Contact Center
Application: 16/597,592 →
Originating Group Text Calls in a Contact Center
Application: 16/684,861 →
Indicating Number Sources Used to Define a Whitelist for a Smartphone-Based Robocall Blocking Process
Application: 16/685,053 →
Best Time to Send Limited-Content Text Messages to Parties
Application: 16/723,309 →
Pacing Limited-Content Text Messages
Application: 16/739,621 →
Handling a Callback Call In A Contact Center In Response to a Limited-Content Message
Application: 16/744,700 →
Auto-Correcting Voice Quality in Real-Time
Application: 16/778,770 →
Adaptable Data Source Connection Strings
Application: 16/783,296 →
Limited Derogation of Contact Center Agent Skill Levels
Application: 16/787,872 →
Communication Management System for Supporting Multiple Agent Communciations Sessions in a Contact Center
Application: 16/839,172 →
Enhanced Abandoned Call Recovery for a Contact Center
Application: 16/856,395 →
Session Oriented Enhancements For Text-Based Communications In a Contact Center
Application: 16/900,138 →
Handling a Callback Call In A Contact Center In Response to a Limited-Content Message
Application: 16/932,059 →
Providing Improved Contact Center Agent Assistance During a Secure Transaction Involving an Interactive Voice Response Unit
Application: 16/998,260 →
Communication Attempts Management System for Managing a Dialer in a Contact Center
Application: 17/024,285 →
Processing Blocked Session Initiation Protocol (SIP) Calls In a Contact Center Call Handler
Application: 17/165,537 →
Originating Group Text Calls in a Contact Center
Application: 17/392,053 →
Publication: US 2021/0368044
Handling an Outbound Call Reaching a Voicemail Service
Application: 17/403,744 →
Publication: US 2021/0377393
Detecting Non-Verbal, Audible Communication Conveying Meaning
Application: 17/486,454 →
Publication: US 2022/0013112
Session Oriented Enhancements For Text-Based Communications In a Contact Center
Application: 17/580,231 →
Publication: US 2022/0240058
Related Assignments (13)
Other recorded transfers of the patents in this record — the chain of ownership.
Amendment Jun 2, 2015
From: NOBLE SYSTEMS CORPORATION
To: WELLS FARGO CAPITAL FINANCE, LLC
Reel/Frame 035812/0507 →
Assignment of Assignor's Interest Aug 23, 2019
From: GOODWIN, MICHAEL C
To: NOBLE SYSTEMS CORPORATION
Reel/Frame 050149/0058 →
Second Lien Patent Security Agreement May 6, 2021
From: NOBLE SYSTEMS CORPORATION; ASPECT SOFTWARE, INC.
To: JEFFERIES FINANCE LLC
Reel/Frame 057674/0664 →
First Lien Patent Security Agreement May 6, 2021
From: NOBLE SYSTEMS CORPORATION; ASPECT SOFTWARE, INC.
To: JEFFERIES FINANCE LLC
Reel/Frame 057261/0093 →
Release of Security Interest May 10, 2021
From: WELLS FARGO CAPITAL FINANCE, LLC
To: NOBLE SYSTEMS CORPORATION
Reel/Frame 056193/0363 →
Assignment of Assignor's Interest Nov 1, 2022
From: HOWARD, MIKE; DIMOVA, BORYANA
To: AUSTIN LOGISTICS INCORPORATED
Reel/Frame 061621/0804 →
Assignment of Assignor's Interest Mar 20, 2024
From: NOBLE SYSTEMS, LLC
To: ALVARIA CAYMAN (CX)
Reel/Frame 066850/0556 →
Patent Security Agreement Mar 20, 2024
From: ALVARIA CAYMAN (WEM); ALVARIA CAYMAN (CXIP)
To: JEFFERIES FINANCE LLC
Reel/Frame 066850/0334 →
Release of Security Interest Mar 20, 2024
From: JEFFRIES FINANCE LLC
To: ALVARIA, INC.; NOBLE SYSTEMS, LLC
Reel/Frame 066850/0384 →
Release of Security Interest Mar 20, 2024
From: JEFFRIES FINANCE LLC
To: ALVARIA, INC.; NOBLE SYSTEMS, LLC
Reel/Frame 066850/0428 →
Release of Security Interest Oct 27, 2025
From: JEFFERIES FINANCE LLC, AS COLLATERAL AGENT
To: ALVARIA CAYMAN (WEM); ALVARIA CAYMAN (CXIP)
Reel/Frame 073360/0209 →
Security Interest Oct 27, 2025
From: ALVARIA, INC.
To: JEFFERIES FINANCE LLC, AS COLLATERAL AGENT
Reel/Frame 073360/0564 →
Assignment Oct 27, 2025
From: ALVARIA CAYMAN (WEM); ALVARIA CAYMAN (CXIP); NOBLE SYSTEMS, LLC
To: ALVARIA, INC.
Reel/Frame 073360/0481 →