Controlled-environment facility interactive session system
A resident of a controlled-environment facility is provided with messaging-initiated interactive sessions. A non-resident records a message for a resident. At a later time, the resident requests use of a resident device. Use of the resident device is authorized and the resident is notified of the message from the non-resident. The message is presented to the resident for review via the resident device. If requested by the resident, approval for an interactive session between the resident and the non-resident is determined. The immediate availability of the non-resident for the requested interactive session is determined. If the non-resident is available, a request is issued to the non-resident for the approved interactive session. The non-resident may be notified of the remaining time the resident has access has access to the resident device and may be presented an option for the approved interactive session during this time window.
1. A system for providing a resident of a controlled-environment facility with messaging-initiated interaction sessions, the system comprising:
a messaging system configured to:
record a message for the resident, wherein the message is recorded by a non-resident;
a resident communications system configured to:
receive a request for use of a resident device by the resident;
authorize exclusive use of the resident device by the resident for a first time duration;
notify the resident of the message from the non-resident;
present the message to the resident via the resident device; and
determine an approval for an immediate interactive session between the resident and the non-resident; and
issue a request for the approved immediate interactive session to the non-resident indicating current availability of the resident for the interactive session until the expiration of the first time duration of the resident's authorized exclusive use of the resident device, wherein the request for the immediate interactive session comprises an option for the non-resident to delay accepting the request for the interactive session for an amount of time selected by the non-resident within a first delay interval and to retry the request when the selected amount of time elapses.
2. The system of claim 1 , wherein an availability of the non-resident for the approved interactive session is determined by interfacing with a non-resident software application installed on a personal device of the non-resident, wherein the non-resident software application allows the non-resident to participate in interactive sessions hosted by the resident communications system.
3. The system of claim 2 , wherein the non-resident software application is configured to detect whether the non-resident is currently using the personal device.
4. The system of claim 1 , wherein the approval is determined based on whether the resident is allowed to participate in interactive sessions with the non-resident.
5. The system of claim 1 , further comprising a monitoring system configured to monitor interactive sessions, wherein determining the availability of the non-resident for the interactive session comprises determining whether the monitoring system has capacity for monitoring the interactive session between the resident and the non-resident.
6. The system of claim 1 , wherein the first delay interval is prior to the expiration of the first time duration of the resident's authorized exclusive use of the resident device.
7. A method for providing a resident of a controlled-environment facility with messaging-initiated interactive sessions, the method comprising:
creating a message for the resident, wherein the message is created by a non-resident for the resident;
receiving a request for use of a resident device by the resident;
authorizing exclusive use of the resident device by the resident;
notifying the resident of the message from the non-resident;
presenting the message to the resident via the resident device;
determining an approval for an immediate interactive session between the resident and the non-resident; and
issuing a request to the non-resident for the approved immediate interactive session indicating current availability of the resident for the interactive session until the expiration of the first time duration of the resident's authorized exclusive use of the resident device, wherein the request for the immediate interactive session comprises an option for the non-resident to delay accepting the request for the interactive session for an amount of time selected by the non-resident within a first delay interval and to retry the request when the selected amount of time elapses.
8. The method of claim 7 , wherein an availability of the non-resident for the interactive session is determined by interfacing with a non-resident software application installed on a personal device of the non-resident, wherein the non-resident software application allows the non-resident to participate in interactive sessions hosted by the resident communications system.
9. The method of claim 8 , wherein the non-resident software application is configured to detect whether the non-resident is currently using the personal device.
10. The method of claim 7 , wherein the approval is determined based on whether the resident is allowed to participate in interactive sessions with the non-resident.
11. The method of claim 7 , wherein determining the availability of the non-resident for the interactive session comprising determining whether a monitoring system has capacity for monitoring the interactive session between the resident and the non-resident.
12. The method of claim 7 , wherein the first delay interval is prior to the expiration of the first time duration of the resident's authorized exclusive use of the resident device.
13. A computer-readable storage device having program instructions stored thereon for providing a resident of a controlled-environment facility with interactive services, upon execution by one or more processors, the program instructions cause the one or more processors to:
present a message for the resident, wherein the message is created by a non-resident for the resident;
receive a request for use of a resident device by the resident;
authorize exclusive use of the resident device by the resident;
notify the resident of the message from the non-resident;
present the message to the resident via the resident device;
determine an approval for an immediate interactive session between the resident and the non-resident; and
issue a request to the non-resident for the approved immediate interactive session with the resident, wherein the request indicates current availability of the resident for the interactive session until the expiration of the first time duration of the resident's authorized exclusive use of the resident device, wherein the request for the immediate interactive session comprises an option for the non-resident to delay accepting the request for the interactive session for an amount of time selected by the non-resident within a first delay interval and to retry the request when the selected amount of time elapses.
14. The computer-readable storage device of claim 13 , wherein an availability of the non-resident for the interactive session is determined by interfacing with a non-resident software application installed on a personal device of the non-resident, wherein the non-resident software application allows the non-resident to participate in interactive sessions hosted by the resident communications system.
15. The computer-readable storage device of claim 14 , wherein the non-resident software application is configured to detect whether the non-resident is currently using the personal device.
16. The computer-readable storage device of claim 13 , wherein the approval is determined based on whether the resident is allowed to participate in visitation sessions with the non-resident.
17. The computer-readable storage device of claim 13 , wherein determining the availability of the non-resident for the session comprising determining whether a monitoring system has capacity for monitoring the session between the resident and the non-resident.
18. The computer-readable storage device of claim 13 , wherein the first delay interval is prior to the expiration of the first time duration of the resident's authorized exclusive use of the resident device.