System and method for re-authentication of asynchronous messaging
View Patent ↗A system and method are presented for the re-authentication of asynchronous messaging, specifically within enterprise to consumer communications. A third-party enterprise messaging server may be used as a conduit for a messaging service allowing for customer interaction with a business. The messaging server can append a re-authentication process for customers once a customer has been authenticated by the enterprise. Each time a customer resumes an interaction exceeding a timeout threshold, the messaging server invokes its re-authentication process. Lapsed interactions may be treated as continuous without having the customer re-authenticate through the enterprise specific authentication.
1. A method for authentication in a persistent conversation in an asynchronous communication channel comprising:
providing input by a first party initiating a conversation through an asynchronous communication channel;
receiving the conversation, by an enterprise messaging server, and determining the conversation to be handled by an automated response;
routing, by the enterprise messaging server, the conversation to a third-party application automation platform;
authenticating, by the third-party application automation platform, an identity of the first party and continuing the conversation if the first party is authenticated, otherwise, terminating the conversation;
allowing a period of time to lapse in the conversation where no action is taken by the first party and the authenticating has timed-out;
initiating the conversation by the first party again in the asynchronous communication channel after the period of time;
re-authenticating, by the third-party application automation platform, the identity of the first party using biometric authentication that includes:
providing a deep link for display on a device being used by the first party;
receiving an input from the device of the first party indicating an activation of the deep link by the first party;
in response to the deep link being activated, transmitting call requests to a biometric feature associated with the device of the first party, wherein the call requests facilitate the biometrics authentication of the first party via the biometric feature; and
continuing the conversation in the asynchronous communication channel.
2. The method of claim 1 , wherein the asynchronous communication channel comprises a messaging application.
3. The method of claim 1 , wherein the input comprises at least one of: text and speech to text.
4. The method of claim 1 , wherein the enterprise messaging server is capable of allowing customers to connect with enterprises through a plurality of devices and platforms.
5. The method of claim 4 , wherein the devices comprise one or more of: tablets, smartphones, smart appliances, smart watches, and laptops.
6. The method of claim 4 , wherein the platforms comprise at least one of: a social media platform and a messaging application.
7. The method of claim 1 , wherein the third-party application automation platform is capable of conversation automation.
8. The method of claim 1 , wherein the deep link comprises a direct link to an installed device application.
9. The method of claim 1 , wherein the biometric authentication comprises at least one of: thumbprint, facial recognition, heartbeat patterns, and speech patterns.
10. The method of claim 1 , wherein re-authentication occurs after one or more of: set time intervals and a pause in conversation.
11. A method for authentication in a persistent conversation in an asynchronous communication channel comprising:
providing input by a first party initiating a conversation through an asynchronous communication channel;
receiving the conversation, by an enterprise messaging server, and determining the conversation to be handled by an automated response;
routing, by the enterprise messaging server, the conversation to a third-party application automation platform;
authenticating, by the third-party application automation platform, an identity of the first party and continuing the conversation if the first party is authenticated, otherwise, terminating the conversation;
selecting, by the first party, a PIN upon prompting by the third-party application platform;
allowing a period of time to lapse in the conversation where no action is taken by the first party and the authenticating has timed-out;
initiating the conversation by the first party again in the asynchronous communication channel after the period of time;
re-authenticating the identity of the first party, wherein the third-party application authentication is invoked to perform authentication wherein the first party is prompted for the PIN; and
continuing the conversation in the asynchronous communication channel.
12. The method of claim 11 , wherein the asynchronous communication channel comprises a messaging application.
13. The method of claim 11 , wherein the input comprises at least one of: text and speech to text.
14. The method of claim 11 , wherein the enterprise messaging server is capable of allowing customers to connect with enterprises through a plurality of devices and platforms.
15. The method of claim 14 , wherein the devices comprise one or more of: tablets, smartphones, smart appliances, smart watches, and laptops.
16. The method of claim 14 , wherein the platforms comprise at least one of: a social media platform and a messaging application.
17. The method of claim 11 , wherein the third-party application automation platform is capable of conversation automation.
18. The method of claim 11 , wherein the re-authenticating is performed with a deep link.
19. The method of claim 18 , wherein the deep link comprises a direct link to an installed device application.
20. The method of claim 11 , wherein re-authentication occurs after one or more of: set time intervals and a pause in conversation.
21. A method for authentication in a persistent conversation in an asynchronous communication channel comprising:
providing input by a first party initiating a conversation through an asynchronous communication channel;
receiving the conversation, by an enterprise messaging server, and determining the conversation to be handled by an automated response;
routing, by the enterprise messaging server, the conversation to a second party, wherein the second party initiates authentication;
authenticating, by a third-party application automation platform, an identity of the first party and continuing the conversation by the second party if the first party is authenticated, otherwise, terminating the conversation;
selecting, by the first party, a PIN upon prompting by the third-party application platform;
allowing a period of time to lapse in the conversation where no action is taken by the first party and the authenticating has timed-out;
initiating the conversation by the first party again in the asynchronous communication channel after the period of time;
re-authenticating the identity of the first party, wherein the third-party application authentication is invoked to perform authentication wherein the first party is prompted for the PIN; and
continuing the conversation in the asynchronous communication channel.
22. The method of claim 21 , wherein the asynchronous communication channel comprises a messaging application.
23. The method of claim 21 , wherein the input comprises at least one of: text and speech to text.
24. The method of claim 21 , wherein the enterprise messaging server is capable of allowing customers to connect with enterprises through a plurality of devices and platforms.
25. The method of claim 24 , wherein the devices comprise one or more of: tablets, smartphones, smart appliances, smart watches, and laptops.
26. The method of claim 24 , wherein the platforms comprise at least one of: a social media platform and a messaging application.
27. The method of claim 21 , wherein the third-party application automation platform is capable of conversation automation.
28. The method of claim 21 , wherein the re-authenticating is performed with a deep link.
29. The method of claim 28 , wherein the deep link comprises a direct link to an installed device application.
30. The method of claim 21 , wherein re-authentication occurs after one or more of: set time intervals and a pause in conversation.