PREMISES ENABLED MOBILE KIOSK, USING CUSTOMERS' MOBILE COMMUNICATION DEVICE

1 - 30 . (canceled)

31 . A method, comprising:

receiving a contact at a contact center;

analyzing a premises tag associated with the contact, wherein the premises tag is generated based on a physical location;

determining a change in treatment of the contact based on the analysis of the premises tag.

32 . The method of claim 31 , wherein the physical location is within a larger physical location that is also identified in the premises tag during the analyzing of the premises tag.

33 . The method of claim 32 , wherein the larger physical location comprises multiple physical locations within the larger physical location, and wherein the physical location is one of the multiple physical locations.

34 . The method of claim 31 , wherein the change in treatment is different than a second change in treatment based on a second physical location that is different than the physical location.

35 . The method of claim 31 , wherein the change in treatment is to establish a communication on an expedited basis.

36 . The method of claim 35 , wherein the communication is established based on the physical location.

37 . The method of claim 36 , wherein the communication is with a person carrying a mobile kiosk located substantially at the physical location.

38 . The method of claim 31 , wherein the change in treatment is a change in queuing of the contact at the contact center.

39 . The method of claim 38 , wherein the change in queuing is moving the contact from an initial queue position to a queue position that will be serviced prior to the initial queue position.

40 . The method of claim 38 , wherein the change in queuing is moving the contact from a first assigned queue to a different queue.

41 . The method of claim 36 , wherein the premises tag identifies the contact as a premises-based contact such that the contact center marks the contact as originating from the physical location.

42 . The method of claim 31 , further comprising:

determining an exact location of a person associated with the contact within the physical location.

43 . The method of claim 42 , wherein the person comprises a customer.

44 . The method of claim 42 , wherein the person comprises an employee associated with the physical location.

45 . A system, comprising:

a server;

a microprocessor; and

a computer readable medium comprising instructions that are executable by the microprocessor and enable the server to:

receive a contact at a contact center;

analyze a premises tag associated with the contact, wherein the premises tag is generated based on a physical location;

determine a change in treatment of the contact based on the analysis of the premises tag.

46 . The system of claim 45 , wherein the contact is associated with location data, and wherein the location data is determined based on the premises tag.

47 . The system of claim 45 , wherein the instructions further enable the server to:

determine a first skill requirement of an agent associated with the contact center based on the premises tag; and

provide the change in treatment using the first skill requirement.

48 . The system of claim 46 , further comprising:

providing directions to a mobile kiosk associated with the contact, wherein the directions are to a location of interest within the physical location and based on the location data.

49 . The system of claim 45 , wherein the premises tag comprises an identifier of the physical location, wherein the identifier is associated with a database, and wherein the association assists the contact center to determine the change in treatment.

50 . The system of claim 45 , further comprising:

an image processor that receives images or videos of a person associated with the contact that are suitable for transmission to the contact center.