IP Library › Assignment 053955/0436
Patent Assignment
Reel/Frame 053955/0436

SECURITY INTEREST

Recorded: 2020-09-25 Received: 2020-09-25 Pages: 268
Assignors
AVAYA INC.
Executed: 2020-09-25
AVAYA MANAGEMENT L.P.
Executed: 2020-09-25
INTELLISIST, INC.
Executed: 2020-09-25
Assignee
WILMINGTON TRUST, NATIONAL ASSOCIATION
50 SOUTH SIXTH STREET, SUITE 1290, MINNEAPOLIS, MN, 55402, UNITED STATES
Covered Applications (100)
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR EFFICIENTLY FACILITATING APPOINTMENTS WITHIN A CALL CENTER VIA AN AUTOMATIC CALL DISTRIBUTOR
App. No. 17/023,836
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MULTILINGUAL TRANSCRIPTION AT CUSTOMER ENDPOINT FOR OPTIMIZING INTERACTION RESULTS IN A CONTACT CENTER
App. No. 17/017,941
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HAPTIC ALERTS CORRESPONDING TO CONTACT CENTER EVENTS
App. No. 17/016,885
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VISUAL INTERLOCKING BLOCK BASED PROGRAMMING METHOD AND SYSTEM
App. No. 17/014,816
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WORK-FROM-HOME AGENT SECURITY COMPLIANCE
App. No. 17/012,897
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AMBIENT NOISE DETECTION USING A SECONDARY AUDIO RECEIVER
App. No. 17/007,159
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SYSTEMS AND METHODS FOR MODERATING NOISE LEVELS IN A COMMUNICATION SESSION
App. No. 17/008,386
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SYSTEMS AND METHODS FOR CONSOLIDATING CORRELATED MESSAGES IN GROUP CONVERSATIONS
App. No. 17/008,370
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METHODS AND SYSTEMS FOR NAVIGATING A COMPUTER INTERFACE USING A GRID STRUCTURE
App. No. 17/006,651
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CONTACT CENTER OF CELEBRITIES
App. No. 17/003,392
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INTELLIGENT DETECTION AND AUTOMATIC CORRECTION OF ERRONEOUS AUDIO SETTINGS IN A VIDEO CONFERENCE
App. No. 16/998,979
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AUTOMATIC PRESENCE-BASED CONFERENCE JOINING METHODS AND SYSTEMS
App. No. 16/997,128
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DETECTING VOCABULARY SKILL LEVEL AND CORRECTING MISALIGNMENT IN REMOTE INTERACTIONS
App. No. 16/984,724
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SMART USER INTERFACE FOR CALENDAR ORGANIZATION TO TRACK MEETINGS AND ACCESS CONSOLIDATED DATA
App. No. 16/936,943
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ENHANCED DIGITAL MESSAGING
App. No. 16/934,277
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ENHANCED DIGITAL MESSAGING
App. No. 16/934,267
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REAL TIME SIGN LANGUAGE CONVERSION FOR COMMUNICATION IN A CONTACT CENTER
App. No. 16/929,274
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METHOD TO ENCRYPT THE DATA AT REST FOR DATA RESIDING ON KUBERNETES PERSISTENT VOLUMES
App. No. 16/927,078
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SERVICE PARTNER SELECTION USING A CONFERENCE SYSTEM
App. No. 16/916,521
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INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) NAVIGATOR
App. No. 16/917,073
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METHOD OF INTEGRATING ARTIFICIAL INTELLIGENCE SYSTEMS TO DYNAMICALLY ADJUST WRAP-UP TIME
App. No. 16/917,438
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PROMPT FEATURE TO LEAVE VOICEMAIL FOR APPROPRIATE ATTRIBUTE-BASED CALL BACK TO CUSTOMERS
App. No. 16/915,573
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CONFERENCING APPLICATION WITH INSTANT MESSAGING PERSONA
App. No. 16/915,514
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SMART AUDIO PLAYBACK
App. No. 16/904,042
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AI-BOT BASED IN-MEETING INSTANT QUERY ASSISTANT FOR CONFERENCE MEETINGS
App. No. 16/901,764
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SYSTEM AND METHOD FOR INDICATING AND MEASURING RESPONSES IN A MULTI-CHANNEL CONTACT CENTER
App. No. 16/899,396
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SYSTEM AND METHOD FOR DETECTING AND ANALYZING USER MIGRATION IN PUBLIC SOCIAL NETWORKS
App. No. 16/898,572
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ENHANCE PRIVACY OF PARTICIPANT IN VIDEO CONFERENCING
App. No. 16/894,226
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METHOD AND SYSTEM FOR DISCOVERING, REPORTING, AND PREVENTING DUPLICATE ADDRESS DETECTION ATTACKS
App. No. 16/888,382
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ADAPTIVE COMMUNICATION ALERTS
App. No. 16/885,043
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CONNECTING CONTACT CENTER RESOURCES USING DLT FOR IOT SOLUTIONS
App. No. 16/883,849
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SYSTEM AND METHOD FOR TRANSACTION AUTHENTICATION
App. No. 16/879,049
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FAR END AUDIO MODE DETECTION
App. No. 16/878,369
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AUTOMATIC CORRECTION OF ERRONEOUS AUDIO SETTING
App. No. 16/877,059
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System and Method for Efficient Port and Bandwidth Utilization in Setting up Communication Sessions
App. No. 16/876,379
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CLIP BASED SPEAKER RETENTION TO A MOUNTING SURFACE
App. No. 15/931,885
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MODERATOR CHANGE FOR AN EXISTING MEETING INVITE
App. No. 16/872,768
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ENHANCED DIGITAL MESSAGING
App. No. 16/867,347
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SMART HANDLING OF CALL REDIRECTION BASED ON THE OUT-OF-OFFICE MESSAGE OF THE USER
App. No. 16/864,409
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PERSONALIZED WAIT TREATMENT DURING INTERACTION
App. No. 16/865,045
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SYSTEMS AND METHODS FOR ADAPTIVE EMOTION BASED AUTOMATED EMAILS AND/OR CHAT REPLIES
App. No. 16/860,323
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SNAP-IN INVOCATION FOR CALL RECONSTRUCTION
App. No. 16/859,497
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MESSAGE ROUTING IN A CONTACT CENTER
App. No. 16/853,108
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FEATURE REGULATION BETWEEN ENDPOINTS OF A MULTI-ENDPOINT COMMUNICATION SERVICE
App. No. 16/848,157
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METHOD AND SERVICE TO ENCRYPT DATA STORED ON VOLUMES USED BY CONTAINERS
App. No. 16/843,689
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AGENT EFFICIENCY BASED ON REAL-TIME DESKTOP ANALYTICS
App. No. 16/837,657
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SYSTEM AND METHOD FOR EMAIL MANAGEMENT THROUGH DETECTION AND ANALYSIS OF DYNAMICALLY VARIABLE BEHAVIOR AND ACTIVITY PATTERNS
App. No. 16/832,735
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REAL TIME TRANSCRIPTION AND FEED OF VOICE MESSAGES BASED ON USER PRESENCE AND PREFERENCE
App. No. 16/832,086
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METHODS AND SYSTEMS OF ENABLING USER AUTHENTICATION VALIDATION
App. No. 16/825,648
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REAL-TIME CONCURRENT VOICE AND TEXT BASED COMMUNICATIONS
App. No. 16/825,829
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SYSTEMS AND METHODS FOR COMPILING AND DYNAMICALLY UPDATING A COLLECTION OF FREQUENTLY ASKED QUESTIONS
App. No. 16/820,268
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TAGGING AND AUTOMATIC RETRIEVAL OF COMMUNICATION ASSETS
App. No. 16/815,934
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STREAMING CLICK-TO-TALK WITH VIDEO CAPABILITY
App. No. 16/802,729
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MULTIPLE DEVICE ACCESS CONFIGURATION AND ALERTING
App. No. 16/745,843
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DYNAMIC TIME-WEIGHTED SYSTEMS AND METHODS FOR MANAGEMENT OF ACOUSTIC EXPOSURE
App. No. 16/740,661
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SERVICES VERSIONING
App. No. 16/738,818
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PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS
App. No. 16/732,734
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Method to Augment Routing Delivery Systems with Intuitive Human Knowledge, Expertise, and Iterative Artificial Intelligence and Machine Learning in Contact Center Environments
App. No. 16/732,971
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NETWORK TOPOLOGY DETERMINATION AND CONFIGURATION FROM AGGREGATED SENTIMENT INDICATORS
App. No. 16/731,542
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SYSTEM AND METHOD TO ASSIGN ACTION ITEMS USING ARTIFICIAL INTELLIGENCE
App. No. 16/730,456
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SYSTEM AND METHOD FOR PREDICTING MEETING SUBJECTS, LOGISTICS, AND RESOURCES
App. No. 16/727,383
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SYSTEM AND METHOD FOR ADAPTIVE AGENT SCRIPTING
App. No. 16/726,677
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SPEECH PACE BASED INTELLIGENT AGENT SELECTION
App. No. 16/726,627
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AUTOMATIC JOINING OF SIMULTANEOUS OUTGOING AND INCOMING CALLS THAT HAVE THE SAME FAR-END CALLER ID
App. No. 16/719,515
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AUTOMATIC VIDEO CONFERENCE CONFIGURATION TO MITIGATE A DISABILITY
App. No. 16/715,139
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Fault detection and management in a real-time communication
App. No. 16/714,985
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METHODS AND SYSTEMS OF ENABLING SENSIVITE DOCUMENT SHARING IN COLLABORATIVE SESSIONS
App. No. 16/714,376
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LOCATING USER DEVICES IN ENTERPRISES
App. No. 16/710,882
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CONFIGURABLE AUTO-ANSWER FOR INCOMING COMMUNICATION REQUESTS
App. No. 16/690,790
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IMMEDIATE CALL RECONNECTION TO THE SAME AGENT IN A CONTACT CENTER
App. No. 16/676,728
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BLOCKCHAIN-BASED DEVICE ENROLLMENT SERVICE
App. No. 16/656,738
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SYSTEM LOG MESSAGES HOSTNAME ADDRESS SELECTION BY MULTIHOMED HOSTS
App. No. 16/656,366
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METHOD AND SYSTEM FOR A UNIFORM RESOURCE IDENTIFIER (URI) BROKER
App. No. 16/600,967
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SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A CONTACT CENTER
App. No. 16/599,185
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SYSTEM AND METHOD FOR SEPARATION OF CALL ORIGINATION AND CALL DELIVERY TECHNIQUES
App. No. 16/599,241
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UNIFIED CONTROL OF EMPLOYEE ACCESS TO EMPLOYER COMMUNICATIONS SYSTEMS DURING PERIODS OF EMPLOYEE FURLOUGH
App. No. 16/593,848
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SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS IN AN ENTERPRISE
App. No. 16/587,588
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MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND
App. No. 16/586,221
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CALL RECONSTRUCTION SEQUENCED APPLICATION
App. No. 16/585,905
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METHODS AND SYSTEMS OF ENABLING DOCUMENT SHARING IN CO-BROWSING SESSIONS
App. No. 16/570,221
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REAL TIME SIGN LANGUAGE CONVERSION FOR COMMUNICATION IN A CONTACT CENTER
App. No. 16/557,488
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AUTOMATIC MESSAGE GENERATION AND PRESENTATION TO A COMMUNICATION NODE ENGAGED IN A COMMUNICATION
App. No. 16/546,514
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SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME
App. No. 16/546,672
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UNIFYING PRESENCE DATA AND COMMUNICATION ROUTING BASED THEREON
App. No. 16/543,266
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Automatic calendar event entry creation and modification
App. No. 16/538,215
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OPTIMIZING INTERACTION RESULTS USING AI-GUIDED MANIPULATED VIDEO
App. No. 16/535,169
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CREATION AND SHARING OF CONTACTS GROUPS BETWEEN COMMUNICATION PARTICIPANTS
App. No. 16/524,815
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INTERACTION DETERMINED AUTO-ANSWER TIME
App. No. 16/510,675
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FEEDBACK BASED COMMUNICATION ROUTER
App. No. 16/506,811
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PRIORITIZE RAISE HAND OPERATION IN A CONFERENCE FOR EFFICIENT AND TIME BOUND CONFERENCE SOLUTION
App. No. 16/505,352
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ARTIFICIAL INTELLIGENCE DRIVEN SENTIMENT ANALYSIS DURING ON-HOLD CALL STATE IN CONTACT CENTER
App. No. 16/458,370
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ROUTING OF COMMUNICATION SESSIONS WHEN A CONTACT CENTER QUEUE BECOMES OVERLOADED
App. No. 16/457,391
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PREMISES ENABLED MOBILE KIOSK, USING CUSTOMERS' MOBILE COMMUNICATION DEVICE
App. No. 16/447,485
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EARLY REACHABILITY/CONNECTIVITY CHECK FOR MEDIA PATH SETUP
App. No. 16/434,809
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SYSTEMS AND METHODS FOR PRESENTING INFORMATION EXTRACTED FROM ONE OR MORE DATA SOURCES TO EVENT PARTICIPANTS
App. No. 16/434,322
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SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTERPRISE
App. No. 16/432,069
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DETECTING USER HESISTANCY FROM TEXT INPUT
App. No. 16/426,213
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USING DIGITAL LEDGER TECHNOLOGY TO TRACK TRANSACTIONS OF A CONTACT CENTER FOR VOICE AND/OR VIDEO COMMUNICATIONS THAT ARE ON HOLD IN A CONTACT CENTER QUEUE
App. No. 16/420,404
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REAL-TIME SPEECH FEED TO AGENT GREETING
App. No. 16/419,554
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SYSTEM AND METHOD TO AUTHENTICATE CONTACT CENTER AGENTS BY A REVERSE AUTHENTICATION PROCEDURE
App. No. 16/411,344
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