SYSTEM AND METHOD TO ASSIGN ACTION ITEMS USING ARTIFICIAL INTELLIGENCE
A system and method for dynamically assigning action items using Artificial Intelligence based on criterion. The criterion including resource availability, resource location, and/or resource skill(s). The system and method comprising: monitoring communications over one or more communication channels; analyzing the monitored communications to generate one or more user stories; processing the one or more generated user stories to identify one or more action items; scoring one or more resources based on assignment factors to determine a resource with a highest score; and assigning the one or more action items to the resource with the highest score. The system and method further comprising: tracking action items and automatically updating action item status. The system and method also include automatically re-assigning action items as needed.
1 . A method for dynamically assigning action items using Artificial Intelligence, the method comprising:
monitoring communications over one or more communication channels;
analyzing the monitored communications to generate one or more user stories;
processing the one or more generated user stories to identify one or more action items;
scoring one or more resources based on assignment factors to determine a resource with a highest score; and
assigning the one or more action items to the resource with the highest score.
2 . The method of claim 1 , further comprising:
monitoring further communications over the one or more communication channels;
tracking the one or more action items; and
updating a status associated with each action item.
3 . The method of claim 1 , further comprising:
re-scoring the one or more resources based on the assignment factors to determine if scores associated with the one or more resources has changed; and
in response to the scores associated with the one or more resources changing, re-assigning the one or more action items.
4 . The method of claim 1 , wherein the assignment criterion includes at least one of: resource location, resource availability, one or more required skills, and/or stakeholder preference.
5 . The method of claim 1 , wherein the one or more communication channels include: voice calls, video calls, email, instant messaging, chat, text messaging, and/or meeting minutes.
6 . The method of claim 1 , wherein analyzing the monitored communications to generate the one or more user stories comprises detecting one or more keywords in the monitored communications.
7 . The method of claim 1 , wherein analyzing the monitored communications to generate the one or more user stories comprises grouping related action items.
8 . A system comprising:
a microprocessor; and
a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that cause the microprocessor to:
monitor communications over one or more communication channels;
analyze the monitored communications to generate one or more user stories;
process the one or more generated user stories to identify one or more action items;
score one or more resources based on assignment factors to determine a resource with a highest score; and
assign the one or more action items to the resource with the highest score.
9 . The system of claim 8 , wherein the executable instructions further cause the microprocessor to:
monitor further communications over the one or more communication channels;
track the one or more action items; and
update a status associated with each action item.
10 . The system of claim 8 , wherein the executable instructions further cause the microprocessor to:
re-score the one or more resources based on the assignment factors to determine if scores associated with the one or more resources has changed; and
in response to the scores associated with the one or more resources changing, re-assign the one or more action items.
11 . The system of claim 8 , wherein the assignment criterion includes at least one of: resource location, resource availability, one or more required skills, and/or stakeholder preference.
12 . The system of claim 8 , wherein the one or more communication channels include: voice calls, video calls, email, instant messaging, chat, text messaging, and/or meeting minutes.
13 . The system of claim 8 , wherein the executable instructions cause the microprocessor to detect one or more keywords in the monitored communications.
14 . The system of claim 8 , wherein the executable instructions further cause the microprocessor to group related action items.
15 . A non-transitory computer readable medium having stored thereon instructions that, when executed by a processor, perform a method comprising:
monitoring communications over one or more communication channels;
analyzing the monitored communications to generate one or more user stories;
processing the one or more generated user stories to identify one or more action items;
scoring one or more resources based on assignment factors to determine a resource with a highest score; and
assigning the one or more action items to the resource with the highest score.
16 . The computer readable medium of claim 15 , wherein the instructions when executed by a processor, perform the method further comprising:
monitoring further communications over the one or more communication channels;
tracking the one or more action items; and
updating a status associated with each action item.
17 . The computer readable medium of claim 15 , wherein the instructions when executed by a processor, perform the method further comprising:
re-scoring the one or more resources based on the assignment factors to determine if scores associated with the one or more resources has changed; and
in response to the scores associated with the one or more resources changing, re-assigning the one or more action items.
18 . The computer readable medium of claim 15 , wherein the assignment criterion includes at least one of: resource location, resource availability, one or more required skills, and/or stakeholder preference.
19 . The computer readable medium of claim 15 , wherein the one or more communication channels include: voice calls, video calls, email, instant messaging, chat, text messaging, and/or meeting minutes.
20 . The non-transitory computer readable medium of claim 15 , wherein analyzing the monitored communications to generate the one or more user stories further comprises detecting one or more keywords in the monitored communications.