IP Library Granted Patent US 11,778,001
Granted Patent B2
US 11,778,001 · App. 16/915,514 · Granted Oct 3, 2023

Conferencing application with instant messaging persona

Inventor: Manish Dusad (Galway, IE)
Assignee: Avaya Management L.P.
H04L65/4015H04L12/1822H04L12/1831H04L65/403
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Quick Facts
Patent No.
US 11,778,001
App. No.
16/915,514
Granted
Oct 3, 2023
Kind
B2
Abstract

Not every person can or should join an electronic conference (herein, “conference”) where they may contribute content to the conference. While a first set of participants are communicating, a question may arise to be addressed to an additional participant not participating in the conference. Rather than executing the overhead of joining the conference, a separate communication channel is established, such as via an instant messaging application of the additional participant. The additional participant is presented with a message, such as a question, which may indicate the sender is the conference itself. The additional participant replies via their IM application which is delivered to each of the conference participants and optionally included in a recording of the conference.

Claims (65)

1. A system, comprising:

a conferencing entity node;

a first server comprising at least one processor comprising instructions maintained in a non-transitory memory and a network interface to a network; and

a recording server;

wherein the first server performs:

establishing a first communication between a first set of endpoints comprising at least three endpoints, wherein a first message from any one endpoint of the first set of endpoints is provided to each other endpoint of the first set of endpoints, exclusively; and

while the first communication is established, establishing a second communication between a second set of endpoints comprising an additional endpoint and the conferencing entity node, the conferencing entity node having an address on the network for sending and receiving messages thereon and aggregating each of the first set of endpoints such that a second message sent as a portion of the second communication, and sent from the additional endpoint to the conferencing entity node, is forwarded to each member of the first set of endpoints, and the second message, originated from one of the first set of endpoints, is provided to the conferencing entity node and sent therefrom to the additional endpoint and the remaining ones of the first set of endpoints; and

wherein a third message from one of the first set of endpoints sent via the first communication remains excluded from being sent to the additional endpoint; and

wherein the recording server performs:

recording both the first communication and the second communication;

providing access to an address associated with each participant of each of the first set of endpoints and omitting access to any address associated with a participant of the additional endpoint, to enable access to the recording of the first communication and the second communication; and

providing access to an address associated with the participant of the additional endpoint, to enable access to the recording of the second communication and omitting access to the recording of the first communication by the additional endpoint.

2. The system of claim 1 , wherein the first communication differs from the second communication with respect to at least one of a communication host utilized, a message format, a message protocol, a communication setup protocol, security protocol, or encryption.

3. The system of claim 1 , wherein the first set of endpoints comprises the recording server.

4. The system of claim 1 , wherein the recording is a textual transcription.

5. The system of claim 2 , wherein the second communication occurs during the first communication.

6. The system of claim 1 , wherein the first server further performs:

receiving a message draft from one of the first set of endpoints;

causing a prompt to be presented on the one of the first set of endpoints to select a destination comprising the first communication or the second communication;

upon receiving a reply to the prompt indicating the first communication, sending the message draft to the first set of endpoints; and

upon receiving the reply to the prompt indicating the second communication, sending the message draft to the second set of endpoints.

7. The system of claim 1 , wherein the first server performs the establishing of the second communication between the second set of endpoints comprising the additional endpoint and the conferencing entity node, further comprising performing:

formatting an invitation message to join a conference;

sending the invitation message to the additional endpoint; and

upon receiving indicia of acceptance in response to the invitation message, establishing the second communication.

8. The system of claim 7 , wherein the first server performs formatting the invitation message further comprising automatically inserting previously determined text.

9. The system of claim 7 , wherein the first server performs formatting the invitation message further comprising:

causing at least one of the first set of endpoints to present a prompt to provide indicia of the conferencing entity node; and

in response to receiving a response to the prompt to identify the conferencing entity node, formatting the invitation message to indicate the invitation message is from the indicia of the conferencing entity node.

10. A method, comprising:

establishing a first communication between a first set of endpoints comprising at least three endpoints, wherein a first message from any member of the first set of endpoints is provided to all other members of the first set of endpoints, exclusively; and

while the first communication is established, establishing a second communication between a second set of endpoints comprising an additional endpoint and a conferencing entity node, the conferencing entity node having an address on a network for sending and receiving messages thereon and aggregating each of the first set of endpoints such that, a second message, sent from the additional endpoint to the conferencing entity node, is forwarded to each member of the first set of endpoints, and the second message, originating from one of the first set of endpoints, is provided to the conferencing entity node and sent therefrom to the additional endpoint and the remaining ones of the first set of endpoints;

recording both the first communication and the second communication;

sending, to an address associated with each participant of each of the first set of endpoints and omitting any address associated with a participant of the additional endpoint, the recording of the first communication and the second communication;

sending, to an address associated with a participant of the additional endpoint, the recording of the second communication and omitting sending the recording of the first communication to the address associated with the participant of the additional endpoint; and

wherein a third message from one of the first set of endpoints sent via the first communication remains excluded from being sent to the additional endpoint.

11. The method of claim 10 , wherein the first communication differs from the second communication with respect to at least one of a communication host utilized, a message format, a message protocol, a communication setup protocol, security protocol, or encryption.

12. The method of claim 10 , wherein the recording further comprises creating a textual transcription.

13. The method of claim 10 , further comprising:

receiving a message draft from one of the first set of endpoints;

causing a prompt to be presented on the one of the first set of endpoints to select a destination comprising the first communication or the second communication;

upon receiving a reply to the prompt indicating the first communication, sending the message draft to the first set of endpoints; and

upon receiving the reply to the prompt indicating the second communication, sending the message draft to the second set of endpoints.

14. The method of claim 10 , wherein establishing of the second communication between the second set of endpoints comprising the additional endpoint and the conferencing entity node further comprises:

formatting an invitation message to join a conference;

sending the invitation message to the additional endpoint; and

upon receiving indicia of acceptance in response to the invitation message, establishing the second communication.

15. The method of claim 14 , wherein formatting the invitation message further comprises automatically inserting previously determined text.

16. The method of claim 14 , wherein formatting the invitation message further comprises:

causing at least one of the first set of endpoints to present a prompt to provide indicia of the conferencing entity node; and

in response to receiving a response to the prompt to identify the conferencing entity node, formatting the invitation message to indicate the invitation message is from the indicia of the conferencing entity node.

17. A system, comprising:

means to establish a first communication between a first set of endpoints comprising at least three endpoints, wherein a first message from any member of the first set of endpoints is provided to all other members of the first set of endpoints, exclusively;

means to, while the first communication is established, establish a second communication between a second set of endpoints comprising an additional endpoint and a conferencing entity node, the conferencing entity node having an address on a network for sending and receiving messages thereon and aggregating each of the first set of endpoints such that a second message, sent from the additional endpoint to the conferencing entity node, is forwarded to each member of the first set of endpoints, and the second message, originated from one of the first set of endpoints, is provided to the conferencing entity node and sent therefrom to the additional endpoint and the remaining ones of the first set of endpoints;

means to record both the first communication and the second communication;

means to send, to an address associated with each participant of each of the first set of endpoints, and means to not send, to any address associated with a participant of the additional endpoint, the recording of the first communication and the second communication; and

means to send, to an address associated with a participant of the additional endpoint, the recording of the second communication; and

wherein a third message from one of the first set of endpoints sent via the first communication remains excluded from being sent to the additional endpoint; and

wherein the first communication differs from the second communication with respect to at least one of a communication host utilized, a message format, a message protocol, a communication setup protocol, security protocol, or encryption.

18. The system of claim 17 , wherein the first communication comprises text.

19. The system of claim 17 , wherein the second communication comprises text.

20. The system of claim 17 , the means to establish the second communication between the second set of endpoints comprising the additional endpoint and the conferencing entity node, further comprising:

means to format an invitation message to join a conference;

means to send the invitation message to the additional endpoint; and

means to, upon receiving indicia of acceptance in response to the invitation message, establish the second communication.

Assignments (8)
INTELLECTUAL PROPERTY SECURITY AGREEMENT – SUPPLEMENT NO. 5 Recorded Jun 3, 2024
From: AVAYA LLC; AVAYA MANAGEMENT L.P.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB, AS COLLATERAL AGENT
Reel/Frame 067606/0438 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 29, 2020
From: DUSAD, MANISH
To: AVAYA MANAGEMENT L.P.
Reel/Frame 053077/0481 →
Continuity (1)
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