SMART USER INTERFACE FOR CALENDAR ORGANIZATION TO TRACK MEETINGS AND ACCESS CONSOLIDATED DATA
The present disclosure provides, among other things, methods and systems of managing communications, the methods and systems including: receiving a first meeting communication; receiving a second meeting communication; determining at least one matching variable in common between the first meeting communication and the second meeting communication; comparing a property of the at least one matching variable to a first threshold to determine a configuration of an organizational action; and based on the comparison of the property, performing the organizational action
1 . A method of managing communications, the method comprising:
receiving a first meeting communication;
receiving a second meeting communication;
determining at least one matching variable in common between the first meeting communication and the second meeting communication;
comparing a property of the at least one matching variable to a first threshold to determine a configuration of an organizational action; and
based on the comparison of the property, performing the organizational action.
2 . The method of claim 1 , wherein the performing the organizational action comprises at least one of: displaying a related items user interface, displaying a follow up user interface, and displaying a meeting summary based on a content of a first meeting.
3 . The method of claim 1 , wherein the performing the organizational action comprises displaying a related items user interface, wherein the related items user interface comprises a display of the first meeting communication and a display of the second meeting communication.
4 . The method of claim 3 , further comprising:
after the comparing the property to the first threshold and before the performing the organizational action, searching at least one of a calendar and an email history to find an additional communication related to the at least one matching variable; and
requesting a user input to configure a consolidated view of the first meeting communication, the second meeting communication, and the additional communication.
5 . The method of claim 1 , wherein the performing the organizational action is configuring first information about the first meeting communication and second information about the second meeting communication into a consolidated view, and further comprising displaying the consolidated view on a display device.
6 . The method of claim 5 , further comprising:
after the comparing the property to the first threshold and before the performing the organizational action, searching at least one of a calendar and an email history to find an additional communication related to the at least one matching variable,
wherein the performing the organizational action further comprises configuring additional information about the additional communication into the consolidated view to create an updated consolidated view, and
wherein the displaying the consolidated view includes displaying the updated consolidated view.
7 . The method of claim 1 , further comprising:
after the comparing of the property to the first threshold, monitoring for the at least one matching variable, wherein at least one of the first meeting communication and the second meeting communication are related to a first user, and wherein the monitoring is of an activity of the first user.
8 . The method of claim 7 , wherein the monitoring detects an event containing the at least one matching variable, wherein the performing the organizational action is configuring first information about the first meeting communication and second information about the second meeting communication into a first consolidated view, and further comprising:
displaying the first consolidated view on a display device; and
displaying a second consolidated view on the display device, wherein the second consolidated view comprises third information about the event.
9 . The method of claim 1 , further comprising:
storing the at least one matching variable in a database of communication decisions;
enabling a machine learning process to analyze the database of communication decisions; and
updating a data model used to automatically perform, based on the analysis performed by the machine learning process, analyses of matching variables including the analysis of the at least one matching variable.
10 . The method of claim 9 , wherein the first meeting communication is a first calendar event having a first voice-to-text transcript, wherein the second meeting communication is a second calendar event having a second voice-to-text transcript, and wherein the at least one matching variable is a shared meeting topic obtained by the machine learning process from the first voice-to-text transcript and the second voice-to-text transcript.
11 . The method of claim 10 , further comprising updating the database of communication decisions to store the shared meeting topic.
12 . The method of claim 9 , wherein the first threshold is set by the machine learning process and wherein the first threshold is stored in the database of communication decisions.
13 . The method of claim 1 , wherein the organizational action comprises recording at least one of a first meeting corresponding to the first meeting communication and a second meeting corresponding to the second meeting communication, and wherein the organizational action further comprises updating, with a link to the recording, a consolidated view comprising the first meeting communication and the second meeting communication.
14 . The method of claim 10 , wherein the machine learning process obtains the first voice-to-text transcript and the second voice-to-text transcript, and wherein the machine learning process performs a semantic and/or syntactic analysis of text within the first voice-to-text transcript and the second voice-to-text transcript to obtain the shared meeting topic.
15 . The method of claim 9 , wherein the first threshold is determined by the machine learning process after the receiving the first meeting and after the receiving second meeting communication, and wherein the first threshold is stored in the database of communication decisions.
16 . A communication system, comprising:
a processor; and
computer memory storing data thereon that enables the processor to:
receive a first meeting communication;
receive a second meeting communication;
determine at least one matching variable in common between the first meeting communication and the second meeting communication;
compare a property of the at least one matching variable to a first threshold to determine a configuration of an organizational action; and
based on the comparison of the property, perform the organizational action.
17 . The communication system of claim 16 , wherein the first meeting communication is an email, the second meeting communication is a calendar event, the property is a key word, and the threshold is a number of repetitions of the key word.
18 . The communication system of claim 16 , wherein the first meeting communication is an email, the second meeting communication is a calendar event, the property is a key word, and the threshold is a location of the key word in each of the email and the calendar event.
19 . The communication system of claim 16 , wherein the performing the organizational action is at least one of creating a new calendar event and creating an action item, wherein the organizational action is based on information from at least one of the first meeting communication and the second meeting communication, and further comprising displaying a confirmation for the organizational action on a display device.
20 . A contact center, comprising:
a server comprising a processor and a message routing engine that is executable by the processor and that enables the processor to:
receive a first meeting communication;
receive a second meeting communication;
determine at least one matching variable in common between the first meeting communication and the second meeting communication;
compare a property of the at least one matching variable to a first threshold to determine a configuration of an organizational action; and
based on the comparison of the property, perform the organizational action.