IP Library › Patent Application 16420404
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App. No. 16/420,404 · Confirmation No. 7841

USING DIGITAL LEDGER TECHNOLOGY TO TRACK TRANSACTIONS OF A CONTACT CENTER FOR VOICE AND/OR VIDEO COMMUNICATIONS THAT ARE ON HOLD IN A CONTACT CENTER QUEUE

Applicant: Avaya Inc.
Abandoned -- Failure to Respond to an Office Action View Publication ↗
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2022-03-17 ABN Abandonment 2 View
2021-08-06 CTFR Final Rejection 26 View
2021-08-06 SRFW Search information including classification, databases and other search related notes 2 View
2021-08-06 SRNT Examiner's search strategy and results 26 View
2021-07-26 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2021-07-26 CLM Claims 6 View
2021-07-26 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2021-07-26 N417 Electronic Filing System Acknowledgment Receipt 2 View
2021-07-26 WFEE Fee Worksheet (SB06) 1 View
2021-07-12 EXIN Examiner Interview Summary Record (PTOL - 413) 3 View
2021-07-12 OA.APPENDIX Office Action Appendix 5 View
2021-04-29 CTNF Non-Final Rejection 25 View
2021-04-29 892 List of references cited by examiner 1 View
2021-04-29 SRFW Search information including classification, databases and other search related notes 2 View
2021-04-29 SRNT Examiner's search strategy and results 1 View
2021-04-29 SRNT Examiner's search strategy and results 24 View
2021-03-05 RCEX Request for Continued Examination (RCE) 3 View
2021-03-05 WFEE Fee Worksheet (SB06) 2 View
2021-03-05 N417 Electronic Filing System Acknowledgment Receipt 2 View
2021-03-05 WFEE Fee Worksheet (SB06) 1 View
2021-02-25 CTAV Advisory Action (PTOL-303) 3 View
2021-02-25 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2021-02-18 WFEE Fee Worksheet (SB06) 1 View
2021-02-18 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2021-02-18 N417 Electronic Filing System Acknowledgment Receipt 2 View
2021-02-18 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2021-02-18 CLM Claims 6 View
2021-02-18 A.NE Response After Final Action 1 View
2021-02-08 EXIN Examiner Interview Summary Record (PTOL - 413) 3 View
2021-02-08 OA.APPENDIX Office Action Appendix 5 View
2020-12-22 CTFR Final Rejection 23 View
2020-12-22 892 List of references cited by examiner 1 View
2020-12-22 SRFW Search information including classification, databases and other search related notes 2 View
2020-12-22 SRNT Examiner's search strategy and results 15 View
2020-12-22 SRNT Examiner's search strategy and results 1 View
2020-12-22 SRNT Examiner's search strategy and results 2 View
2020-12-22 SRNT Examiner's search strategy and results 18 View
2020-11-27 NTC.PUB Notice of Publication 1 View
2020-09-10 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2020-09-10 N417 Electronic Filing System Acknowledgment Receipt 2 View
2020-09-10 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2020-09-10 CLM Claims 6 View
2020-09-10 WFEE Fee Worksheet (SB06) 1 View
2020-08-28 INTRVIEW.APP Applicant summary of interview with examiner 1 View
2020-08-28 N417 Electronic Filing System Acknowledgment Receipt 2 View
2020-07-30 INTV.SUM.APP Applicant Initiated Interview Summary (PTOL-413) 3 View
2020-07-30 OA.APPENDIX Office Action Appendix 5 View
2020-07-09 CTNF Non-Final Rejection 20 View
2020-07-09 892 List of references cited by examiner 1 View
2020-07-09 SRFW Search information including classification, databases and other search related notes 1 View
2020-07-09 SRNT Examiner's search strategy and results 7 View
2020-07-09 BIB Bibliographic Data Sheet 1 View
2019-06-03 APP.FILE.REC Filing Receipt 3 View
2019-06-03 WFEE Fee Worksheet (SB06) 1 View
2019-05-24 PA.. Power of Attorney 1 View
2019-05-24 R3.73 Assignee showing of ownership per 37 CFR 3.73 3 View
2019-05-24 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-05-23 ADS Application Data Sheet 8 View
2019-05-23 SPEC Specification 21 View
2019-05-23 CLM Claims 5 View
2019-05-23 ABST Abstract 1 View
2019-05-23 DRW.NONBW Drawings-other than black and white line drawings 5 View
2019-05-23 OATH Oath or Declaration filed 1 View
2019-05-23 OATH Oath or Declaration filed 1 View
2019-05-23 WFEE Fee Worksheet (SB06) 2 View
2019-05-23 N417 Electronic Filing System Acknowledgment Receipt 3 View
2019-05-23 SCORE Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) 1 View
2019-05-23 DRW.SUPP Drawings-black and white line and/or other drawings — View
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Quick Facts
App. No.
16/420,404
Filed
2019-05-23
Pub. No.
US20200372547A1
Art Unit
3681