Method and apparatus of providing messaging to targeted lifestyle segments
A method and apparatus of processing pre-stored recipient information and configuring a targeted message to be sent to the recipient(s) is disclosed. One example method of operation includes retrieving a list of recipients and corresponding recipient profile information from a database, and comparing the recipient profile information to at least one target lifestyle segment or persona (e.g., demographics, healthcare spending, consumer spending, and media preferences). The method may also include identifying that the list of intended recipients' profile information matches the target persona, and selecting and transferring a pre-recorded, persona-tailored automated voice call script to the list of recipients according to a minimum response threshold value of the target persona.
1. A method comprising:
comparing, via a processor, recipient profile information to at least one target persona profile comprising a plurality of demographic elements stored in memory;
identifying that at least a portion of the recipient profile information matches the target persona profile by matching a majority of the plurality of demographic elements of the target persona profile to a corresponding majority of a plurality of demographic elements identified from a list of recipients;
selecting a matching portion of the list of recipients as the portion of the list of recipients that will receive a pre-recorded automated voice call script;
selecting the pre-recorded automated voice call script that has a minimum response threshold value based on a previously conducted communication session from the matching portion of the list of recipients; and
transferring, via a transmitter, the pre-recorded automated voice call script to the matching portion of the list of recipients, wherein content of the pre-recorded automated voice call script is transferred to one or more of the matching portion of the list of recipients by at least one of e-mail, text messaging, and social networking communications based on predefined recipient preferences stored in a database.
2. The method of claim 1 , wherein the recipients are patients whose personal information and medical records have been previously stored in the database.
3. The method of claim 1 , wherein the recipients may be identified by at least one of:
a name, an address, a telephone number, and a social security number.
4. The method of claim 1 , wherein the plurality of demographic elements comprises at least two of:
an address, a zip code, a recipient age range, a recipient gender, a recipient race, a recipient language preference, and a recipient income level.
5. The method of claim 1 , further comprising:
identifying a current response value based on recipient feedback from the transferred pre-recorded automated voice call script; and
updating the minimum response threshold value of the target persona profile based on the current response value.
6. The method of claim 1 , wherein the transferred pre-recorded automated voice call script is selected for a target demographic based on one or more of:
a voice, a dialect, a message length, a time of day the message is sent, and a channel of communication used to transfer the message.
7. The method of claim 1 , wherein the minimum response threshold value is represented as a numerical percentage value representing pre-stored positive response feedback information received in the previously conducted communication session.
8. An apparatus comprising:
a memory storing instructions; and
a processor that when executing the instructions is configured to:
compare recipient profile information to at least one target persona profile comprising a plurality of demographic elements stored in memory;
identify that at least a portion of the recipient profile information matches the target persona profile by a match of a majority of the plurality of demographic elements of the target persona profile to a corresponding majority of a plurality of demographic elements identified from a list of recipients;
select a matched portion of the list of recipients as the portion of the list of recipients that will receive a pre-recorded automated voice call script;
select the pre-recorded automated voice call script that has a minimum response threshold value based on a previously conducted communication session from the matched portion of the list of recipients; and
transfer, via a transmitter, the pre-recorded automated voice call script to the matched portion of the list of recipients, wherein content of the pre-recorded automated voice call script is transferred to one or more of the matching portion of the list of recipients by at least one of e-mail, text message, and social network communications based on predefined recipient preferences stored in a database.
9. The apparatus of claim 8 , wherein the recipients are patients whose personal information and medical records have been previously stored in the database.
10. The apparatus of claim 8 , wherein the recipients may be identified by at least one of:
a name, an address, a telephone number, and a social security number.
11. The apparatus of claim 8 , wherein the plurality of demographic elements comprises at least two of:
an address, a zip code, a recipient age range, a recipient gender, a recipient race, a recipient language preference, and a recipient income level.
12. The apparatus of claim 8 , wherein the processor is further configured to:
identify a current response value based on recipient feedback from the transferred pre-recorded automated voice call script; and
update the minimum response threshold value of the target persona profile based on the current response value.
13. The apparatus of claim 8 , wherein the transferred pre-recorded automated voice call script is selected for a target demographic based on one or more of:
a voice, a dialect, a message length, a time of day the message is sent, and a channel of communication used to transfer the message.
14. The apparatus of claim 8 , wherein the minimum response threshold value is represented as a numerical percentage value representing pre-stored positive response feedback information received in the previously conducted communication session.
15. A non-transitory computer readable storage medium configured to store instructions that when executed by a processor cause the processor to perform:
comparing, via a processor, recipient profile information to at least one target persona profile comprising a plurality of demographic elements stored in memory;
identifying that at least a portion of the recipient profile information matches the target persona profile by matching a majority of the plurality of demographic elements of the target persona profile to a corresponding majority of a plurality of demographic elements identified from a list of recipients;
selecting a matching portion of the list of recipients as the portion of the list of recipients that will receive a pre-recorded automated voice call script;
selecting the pre-recorded automated voice call script that has a minimum response threshold value based on a previously conducted communication session from the matching portion of the list of recipients; and
transferring, via a transmitter, the pre-recorded automated voice call script to the matching portion of the list of recipients, wherein content of the pre-recorded automated voice call script is transferred to one or more of the matching portion of the list of recipients by at least one of e-mail, text messaging, and social networking communications based on predefined recipient preferences stored in a database.
16. The non-transitory computer readable storage medium of claim 15 , wherein the recipients are patients whose personal information and medical records have been previously stored in the database.
17. The non-transitory computer readable storage medium of claim 15 , wherein the recipients may be identified by at least one of:
a name, an address, a telephone number, and a social security number.
18. The non-transitory computer readable storage medium of claim 15 , wherein the plurality of demographic elements comprises at least two of:
an address, a zip code, a recipient age range, a recipient gender, a recipient race, a recipient language preference, and a recipient income level.
19. The non-transitory computer readable storage medium of claim 15 , wherein the instructions further cause the processor to perform:
identifying a current response value based on recipient feedback from the transferred pre-recorded automated voice call script; and
updating the minimum response threshold value of the target persona profile based on the current response value.
20. The non-transitory computer readable storage medium of claim 15 , wherein the transferred pre-recorded automated voice call script is selected for a target demographic based on one or more of:
a voice, a dialect, a message length, a time of day the message is sent, and a channel of communication used to transfer the message.