IP Library › Assignment 062571/0018
Patent Assignment
Reel/Frame 062571/0018

Notice of Grant of Security Interest (Second Lien) in Patents

Recorded: 2023-01-31 Pages: 60
Assignors
CX360, INC.
Executed: 2023-01-31
Assignee
U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
1095 AVENUE OF THE AMERICAS, NEW YORK, NEW YORK, 10018
Covered Properties (453)
Patient Tracking and Dynamic Updating of Patient Profile
Application: 16/506,969 →
Automated Conference Sessions Generated to Manage Application Development
Application: 16/919,972 →
Prompt List Context Generator
Application: 16/920,403 →
Software Defined Network for Secure Access
Application: 17/028,257 →
Automated Management of Revised Ivr Prompt Translations
Application: 17/320,176 →
Publication: US US20220366149A1
Validation of Revised Ivr Prompt Translation
Application: 17/320,189 →
Publication: US US20220366150A1
Time Tolerant Prompt Detection
Application: 17/542,914 →
Publication: US US20230188645A1
Prompt Detection by Dividing Waveform Snippets into Smaller Snipplet Portions
Application: 17/542,995 →
Publication: US US20230179713A1
Database Layer Caching for Video Communications
Application: 17/877,018 →
Publication: US US20230020715A1
Database Layer Caching for Video Communications
Application: 17/877,211 →
Publication: US US20230015758A1
Multimode Service Communication Configuration
Application: 15/430,671 →
Medical Preference Based Interactive Voice Response Communication Configuration
Application: 15/672,923 →
Distributed Parallel Queueing for Call Management
Application: 16/156,596 →
System and Method of Directed Flow Interactive Chat
Application: 16/185,839 →
Processing and Delivery of Private Electronic Documents
Application: 16/273,585 →
Conferencing
Application: 16/353,030 →
Automated Relevant Subject Matter Detection
Application: 16/360,772 →
Energy Usage Tracking and Management
Application: 16/527,298 →
Conference Management
Application: 18/072,641 →
Apparatus and Method for Analyzing Routing of Calls in an Automated Response System
Patent: 6,879,685 →
Application: 10/090,210 →
Apparatus and Method for Quantifying an Automation Benefit of an Automated Response System
Patent: 6,882,723 →
Application: 10/090,205 →
Apparatus and Method for Logging Events That Occur When Interacting with an Automated Call Center System
Patent: 6,904,143 →
Application: 10/090,395 →
System and Method for Assessing a Call Center
Patent: 6,922,466 →
Application: 10/090,522 →
System and Method for Observing Calls to a Call Center
Patent: 6,970,554 →
Application: 10/090,264 →
Apparatus and Method for Monitoring Performance of an Automated Response System
Patent: 7,003,079 →
Application: 10/090,234 →
Systems and Methods for Presenting End to End Calls and Associated Information
Patent: 8,102,973 →
Application: 11/063,759 →
Publication: US US20060188075A1
Systems and Methods for Presenting End to End Calls and Associated Information
Patent: 8,885,798 →
Application: 13/356,334 →
Publication: US US20120173229A1
Systems and Methods for Presenting End to End Calls and Associated Information
Patent: 9,407,764 →
Application: 13/685,343 →
Publication: US US20130083903A1
Method and Apparatus of Providing a Mobile Phone Notification Service
Patent: 9,307,076 →
Application: 14/615,764 →
Reduction in Network Congestion
Patent: 9,338,283 →
Application: 14/690,829 →
Reduction in Network Congestion
Patent: 9,338,284 →
Application: 14/690,897 →
Intelligent Interactive Voice Response System for Processing Customer Communications
Patent: 9,344,567 →
Application: 14/727,172 →
Remote Monitoring of Activity Triggered Sensors and a Customized Updating Application
Patent: 9,412,255 →
Application: 14/283,341 →
Medical Treatment Application for Optimizing Medical Patient Visits Based on Known Preferences and Other Selection Criteria
Application: 14/283,371 →
Medical Treatment Application for Optimizing Medical Patient Visits Based on Known Preferences and Other Selection Criteria
Application: 14/283,363 →
Remote Monitoring of Activity Triggered Sensors and a Customized Updating Application
Application: 15/799,479 →
Patient Tracking and Dynamic Updating of Patient Profile
Application: 14/283,418 →
Patient Tracking and Dynamic Updating of Patient Profile
Application: 14/283,451 →
Software Defined Network for Application Development
Application: 17/028,200 →
Technology Enabled Communications Pathway Between Health Care Providers and Patients
Application: 15/053,043 →
Patient Tracking and Dynamic Updating of Patient Profile
Application: 14/283,460 →
Prompt List Modification
Application: 16/920,392 →
Automated Conference Sessions Generated to Manage Application Development
Application: 16/919,895 →
Remote Medical Treatment Application and Operating Platform
Application: 15/084,990 →
Medical Treatment Application for Optimizing Medical Patient Visits Based on Known Preferences and Other Selection Criteria
Application: 14/283,379 →
Method and Apparatus of Providing Messaging to Targeted Lifestyle Segments
Application: 16/460,968 →
Presenting Multiple Customer Contact Channels in a Browseable Interface
Application: 17/073,215 →
Database Layer Caching for Video Communications
Application: 17/379,177 →
Database Layer Caching for Video Communications
Application: 17/382,817 →
Database Layer Caching for Video Communications
Application: 17/384,242 →
Method of Dynamically Allocating Usage of a Shared Resource
Patent: 7,376,738 →
Application: 10/734,958 →
Publication: US US20050144281A1
Systems, Methods, and Computer-Readable Media for Expedited Access to Conference Calls
Patent: 7,474,634 →
Application: 10/812,854 →
Methods and Apparatus for Conducting Conference Calls Using a Conferencing System Adapted to Operate Between a Circuit-Switched Network and a Packet-Switched Network
Patent: 7,583,657 →
Application: 10/814,595 →
System, Method and Computer Readable Medium for Providing Notifications
Patent: 7,747,695 →
Application: 11/926,878 →
Systems, Methods, and Computer-Readable Medium for Tracking, Reconciling, and Reporting on Dtmf Data and Voice Data Communicated Between Call Centers and Users
Patent: 8,019,074 →
Application: 12/411,637 →
System, Method, and Computer-Readable Medium for Verbal Control of a Conference Call
Patent: 8,060,366 →
Application: 11/778,884 →
System and Method for Handling Mobile Emergency Service Call from an Incognito Mobile Station
Patent: 8,095,108 →
Application: 12/247,454 →
Publication: US US20100087160A1
Method, Medium, and System for Providing Leads to an Agent in Exchange for Credits
Patent: 8,112,321 →
Application: 11/857,544 →
Do Not Call Registry Database Access System
Patent: 8,184,794 →
Application: 12/239,873 →
Interactive Television Offer Presentations
Patent: 8,255,939 →
Application: 12/054,744 →
Method and Apparatus of Processing Data Displayed on a Mobile Station Interface Based on User Preferences
Patent: 8,260,365 →
Application: 12/834,091 →
Method of Facilitating Contact Between a Consumer and a Requesting Entity
Patent: 8,280,761 →
Application: 09/883,149 →
Prepaid Calling Card Accounts Linked to Credit Card Accounts, with Methods for Creating and Managing the Same
Patent: 8,280,793 →
Application: 10/196,326 →
Mobile Voice Self Service Device and Method Thereof
Patent: 8,296,148 →
Application: 12/138,463 →
System, Method and Computer Readable Medium for Providing Notifications
Patent: 8,301,523 →
Application: 12/766,167 →
Customer Callback Reward System and Method
Patent: 8,311,202 →
Application: 12/353,337 →
Mobile Voice Self Service System
Patent: 8,311,837 →
Application: 12/138,476 →
Method and Apparatus for Establishing a Conference Call Session with a Wireless Device
Patent: 8,346,231 →
Application: 11/970,588 →
Method and Computer Program for Managing Client Task Information with Multiple Users
Patent: 8,352,599 →
Application: 12/181,393 →
System, Method and Computer-Readable Medium for Verbal Control of a Conference Call
Patent: 8,380,521 →
Application: 13/246,092 →
Real-Time Monitoring of Caller Experience in a Call Flow
Patent: 8,401,156 →
Application: 12/028,248 →
Real Time Voice Quality Statistics in Audio Teleconferencing
Patent: 8,467,321 →
Application: 12/547,565 →
Systems, Methods, and Computer-Readable Medium for Tracking, Reconciling, and Reporting on Dtmf Data and Voice Data Communicated Between Call Centers and Users
Patent: 8,472,610 →
Application: 13/188,544 →
Method, Medium, and System for Providing Leads to an Agent in Exchange for Credits
Patent: 8,473,366 →
Application: 13/342,601 →
Methods and Apparatus for Conducting Conference Calls Using a Conferencing System Adapted to Operate Between a Circuit-Switched Network and a Packet-Switched Network
Patent: 8,514,848 →
Application: 13/185,759 →
Global Interpreter/Translation Services via Conference Bridge
Patent: 8,520,833 →
Application: 13/157,660 →
Mobile Voice Self Service Device and Method Thereof
Patent: 8,521,536 →
Application: 13/657,119 →
Customer Callback Reward System and Method
Patent: 8,548,148 →
Application: 13/674,994 →
Method and Apparatus of Processing Data Displayed on a Mobile Station Interface Based on User Preferences
Patent: 8,548,529 →
Application: 13/585,440 →
Performing Automated Event Services to Registered End Users
Patent: 8,582,742 →
Application: 12/433,985 →
Conference Call Information Sharing via Interaction with Social Networking Data
Patent: 8,594,292 →
Application: 13/452,304 →
Open Framework Definition for Speech Application Design
Patent: 8,595,013 →
Application: 12/028,082 →
Intelligent Interactive Voice Response System for Processing Customer Communications
Patent: 8,600,019 →
Application: 13/596,354 →
Consumer Care System
Patent: 8,600,417 →
Application: 13/269,881 →
Method and Apparatus of Analyzing Customer Call Data and Related Call Information to Determine Call Characteristics
Patent: 8,615,074 →
Application: 12/984,802 →
System, Method, and Computer-Readable Medium That Facilitate Voice Biometrics User Authentication
Patent: 8,620,666 →
Application: 12/537,347 →
Systems and Methods for Conducting Transactions with a Customer Using Text Messages
Patent: 8,621,536 →
Application: 12/726,512 →
Location-Based Movie Identification Systems and Methods
Patent: 8,627,358 →
Application: 12/856,906 →
Enterprise Conferencing with Dual Mixing
Patent: 8,638,696 →
Application: 12/139,540 →
Mobile Contacts Outdialer and Method Thereof
Patent: 8,644,803 →
Application: 12/138,465 →
System and Method for Real-Time Geographical Call Display of Automatic Call Distributor Calls
Patent: 8,649,491 →
Application: 12/277,734 →
Method and Apparatus of Providing Data Service Mobility
Patent: 8,655,327 →
Application: 12/575,524 →
Method, system, and computer readable medium for translating and redirecting calls
Patent: 8,665,758 →
Application: 11/297,807 →
Method and Apparatus of Providing Live Support Service in a Notification System
Patent: 8,667,072 →
Application: 13/279,572 →
Method and Apparatus for Voice Recognition Unit Simulation
Patent: 8,670,972 →
Application: 11/759,659 →
Performing Automated Event Services to Registered End Users
Patent: 8,681,964 →
Application: 13/415,436 →
Method and Apparatus of Applying Call Suppression Measures to Restrict Phone Calls
Patent: 8,681,967 →
Application: 13/329,812 →
System and Method for Identifying Sms Messages from Multiple Originators Using a Shared Shortcode
Patent: 8,694,032 →
Application: 13/359,756 →
Automatic Speech Recognition Tuning Management
Patent: 8,694,309 →
Application: 11/673,663 →
Method and System of Providing Enhanced Appointment Notification Service to Mobile Devices
Patent: 8,707,206 →
Application: 12/546,159 →
Systems, Methods, and Computer-Readable Media for Expedited Access to Conference Calls
Patent: 8,731,168 →
Application: 12/241,140 →
Method, Medium, and System for Providing Leads to an Agent in Exchange for Credits
Patent: 8,732,034 →
Application: 13/913,557 →
Do Not Call Registry Database Access System
Patent: 8,744,058 →
Application: 13/454,242 →
Method and Apparatus of Providing Notification Services to Smartphone Devices
Patent: 8,751,602 →
Application: 13/232,372 →
Systems and Methods for Conferencing Enterprise and Non-Enterprise Callers
Patent: 8,767,592 →
Application: 12/771,337 →
Optimizing on-Premise Conferencing Solutions
Patent: 8,774,383 →
Application: 13/532,850 →
Scalable Transcoding for Streaming Audio
Patent: 8,788,683 →
Application: 13/211,831 →
Publication: US US20130046896A1
Performing Automated Event Services to Registered End Users
Patent: 8,792,629 →
Application: 14/049,739 →
Method and Apparatus for Establishing a Conference Call Session with a Wireless Device
Patent: 8,811,962 →
Application: 13/688,510 →
Short Message Service (Sms) Response and Interpretation Application
Patent: 8,817,968 →
Application: 14/036,914 →
System and Method for Determining a Responsible Service Area for a Service Request Call
Patent: 8,831,182 →
Application: 13/473,148 →
Publication: US US20130308762A1
Conference Call Information Sharing via Interaction with Social Networking Data
Patent: 8,837,701 →
Application: 14/065,982 →
Systems, Methods, and Computer-Readable Medium for Tracking, Reconciling, and Reporting on Dtmf Data and Voice Data Communicated Between Call Centers and Users
Patent: 8,837,708 →
Application: 13/916,789 →
VoiceXML BROWSER AND SUPPORTING COMPONENTS FOR MOBILE DEVICES
Patent: 8,838,455 →
Application: 12/138,479 →
Conducting Transactions Between a Vendor and a Customer Using Text Messages
Patent: 8,839,311 →
Application: 14/089,927 →
Method and Apparatus of Processing Data Displayed on a Mobile Station Interface Based on User Preferences
Patent: 8,847,753 →
Application: 12/834,075 →
Real-Time Streaming Protocol Gateway and Proxy for Serving and Caching Static Media Over a Low Bandwidth Connection
Patent: 8,862,760 →
Application: 12/875,596 →
Interactive Voice Response Data Collection Object Framework, Vertical Benchmarking, and Bootstrapping Engine
Patent: 8,868,424 →
Application: 12/028,093 →
Real-Time Feedback of Survey Results
Patent: 8,873,733 →
Application: 11/760,021 →
Method and Apparatus of Applying Call Suppression Measures to Restrict Phone Calls
Patent: 8,903,071 →
Application: 14/191,591 →
Context Aware Transactions Performed on Integrated Service Platforms
Patent: 8,914,850 →
Application: 13/273,413 →
Enterprise Conferencing with Dual Mixing
Patent: 8,917,634 →
Application: 14/150,204 →
Method and Apparatus for Voice Recognition Unit Simulation
Patent: 8,917,817 →
Application: 13/220,092 →
Applying User Preferences, Behavioral Patterns and Environmental Factors to an Automated Customer Support Application
Patent: 8,923,489 →
Application: 13/869,309 →
Method and Apparatus of Processing Data Displayed on a Mobile Station Interface Based on User Preferences
Patent: 8,923,926 →
Application: 13/965,313 →
Systems, Methods, and Computer-Readable Media for Expedited Access to Conference Calls
Patent: 8,929,530 →
Application: 14/205,474 →
Internet Sip Registration/Proxy Service for Audio Conferencing
Patent: 8,934,383 →
Application: 13/402,457 →
System and Method for Real-Time Geographical Call Display of Automatic Call Distributor Calls
Patent: 8,934,616 →
Application: 14/160,170 →
Method, System and Computer-Readable Medium for Message Notification Delivery
Patent: 8,949,840 →
Application: 11/951,394 →
Method and Apparatus of Processing User Text Input Information
Patent: 8,954,317 →
Application: 13/175,126 →
Location-Based Movie Identification Systems and Methods
Patent: 8,955,011 →
Application: 14/095,646 →
Customer Callback Reward System and Method
Patent: 8,958,538 →
Application: 14/021,749 →
Identifying Recorded Call Data Segments of Interest
Patent: 8,964,946 →
Application: 13/628,538 →
Method and Apparatus of Providing a Mobile Phone Notification Service
Patent: 8,965,347 →
Application: 13/279,526 →
Performing Automated Event Services to Registered End Users
Patent: 8,971,512 →
Application: 14/193,195 →
Agent-Assisted and Directed Web-Channel Customer Care Apparatus, Method, and Computer Program
Patent: 8,972,507 →
Application: 13/011,518 →
Method and Apparatus of Requesting Customized Location Information at a Mobile Station
Patent: 8,983,503 →
Application: 13/731,169 →
Method and Apparatus of Analyzing Customer Call Data and Related Call Information to Determine Call Characteristics
Patent: 8,989,368 →
Application: 14/083,609 →
Method and Apparatus for Voice Recognition Unit Simulation
Patent: 8,990,063 →
Application: 13/220,271 →
Method and System of Providing Enhanced Appointment Notification Service to Mobile Devices
Patent: 9,003,328 →
Application: 14/247,501 →
Performing Automated Event Services to Registered End Users
Patent: 9,008,295 →
Application: 14/327,014 →
Mrcp Gateway for Mobile Devices
Patent: 9,008,618 →
Application: 12/138,478 →
Mrcp Resource Access Control Mechanism for Mobile Devices
Patent: 9,009,797 →
Application: 12/138,474 →
Reduction in Network Congestion
Patent: 9,014,352 →
Application: 14/105,644 →
Reduction in Network Congestion
Patent: 9,014,353 →
Application: 14/105,658 →
Automatic Speech Recognition Reporting
Patent: 9,015,047 →
Application: 11/673,667 →
Controlling a Crowd of Multiple Mobile Station Devices
Patent: 9,026,088 →
Application: 13/482,616 →
Methods and Apparatus for Conducting Conference Calls Using a Conferencing System Adapted to Operate Between a Circuit-Switched Network and a Packet-Switched Network
Patent: 9,031,061 →
Application: 13/955,052 →
System and Method for Providing Sms Message Services from Multiple Originators Using a Shared Shortcode
Patent: 9,031,586 →
Application: 13/359,747 →
Global Interpreter/Translation Services via Conference Bridge
Patent: 9,036,809 →
Application: 13/962,550 →
System and Method for Identifying Sms Messages from Multiple Originators Using a Shared Shortcode
Patent: 9,042,924 →
Application: 14/217,555 →
Automatic Speech Recognition Tuning Management
Patent: 9,047,872 →
Application: 14/208,763 →
Intelligent Interactive Voice Response System for Processing Customer Communications
Patent: 9,049,295 →
Application: 13/596,333 →
Method and Apparatus of Providing Data Service Mobility
Patent: 9,065,904 →
Application: 14/164,989 →
Automatic Speech Recognition Tagging
Patent: 9,093,073 →
Application: 11/673,665 →
Real-Time Adjustment for Better Caller Experience
Patent: 9,094,485 →
Application: 12/028,229 →
Controlling a Crowd of Multiple Mobile Station Devices
Patent: 9,094,489 →
Application: 13/482,555 →
Identifying Recorded Call Data Segments of Interest
Patent: 9,106,731 →
Application: 13/628,699 →
Mobile Contacts Outdialer and Method Thereof
Patent: 9,107,050 →
Application: 14/161,787 →
Enterprise Conferencing with Dual Mixing
Patent: 9,112,932 →
Application: 14/525,468 →
Call Redirect via Centralized Bridges
Patent: 9,118,781 →
Application: 14/259,291 →
Method and Apparatus of Processing Data Displayed on a Mobile Station Interface Based on User Preferences
Patent: 9,123,057 →
Application: 14/495,969 →
Internet Sip Registration/Proxy Service for Audio Conferencing
Patent: 9,137,028 →
Application: 13/402,506 →
Maintaining a Work Schedule
Patent: 9,137,366 →
Application: 11/565,680 →
Publication: US US20080075268A1
Conducting Transactions Between a Vendor and a Customer Using Text Messages
Patent: 9,143,831 →
Application: 14/476,801 →
Method and Apparatus of Requesting Customized Location Information at a Mobile Station
Patent: 9,143,895 →
Application: 14/644,240 →
Providing Data Messaging Support by Intercepting and Redirecting Received Short Message Service (Sms) Messages
Patent: 9,143,907 →
Application: 14/059,012 →
Image Capture to Enforce Remote Agent Adherence
Patent: 9,147,047 →
Application: 13/208,075 →
Systems, Methods, and Computer-Readable Medium for Tracking, Reconciling, and Reporting on Dtmf Data and Voice Data Communicated Between Call Centers and Users
Patent: 9,148,509 →
Application: 14/462,107 →
International Conferencing via Globally Distributed Cascading Servers
Patent: 9,148,515 →
Application: 14/154,805 →
Conference Call Information Sharing via Interaction with Social Networking Data
Patent: 9,148,516 →
Application: 14/480,857 →
Systems, Methods, and Computer-Readable Media for Expedited Access to Conference Calls
Patent: 9,148,517 →
Application: 14/585,612 →
System, Method, and Computer-Readable Medium That Facilitate Voice Biometrics User Authentication
Patent: 9,160,849 →
Application: 14/084,989 →
Agent-Assisted and Directed Web-Channel Customer Care Apparatus, Method, and Computer Program
Patent: 9,172,758 →
Application: 14/635,527 →
Method and System for Message Delivery Security Validation
Patent: 9,178,858 →
Application: 12/535,920 →
Integrated Call Capture for Streaming Audio
Patent: 9,185,154 →
Application: 13/334,868 →
Publication: US US20130283160A1
Method and Apparatus of Processing User Text Input Information
Patent: 9,195,641 →
Application: 14/611,483 →
Method and Apparatus of Applying Call Suppression Measures to Restrict Phone Calls
Patent: 9,197,747 →
Application: 14/556,794 →
System and Method for Real-Time Geographical Call Display of Automatic Call Distributor Calls
Patent: 9,203,963 →
Application: 14/591,340 →
System for Receiving and Processing Multimedia Messages Sent to a Mobile Device and Method Thereof
Patent: 9,232,367 →
Application: 12/107,168 →
Providing Data Messaging Support by Intercepting and Processing Received Short Message Service (Sms) Messages at a Customer Support Service
Patent: 9,232,373 →
Application: 14/059,048 →
Mobile Voice Self Service System
Patent: 9,232,375 →
Application: 13/667,359 →
Automatic Speech Tagging System and Method Thereof
Patent: 9,244,901 →
Application: 12/107,119 →
User Input Drivent Short Message Service (Sms) Applications
Patent: 9,247,066 →
Application: 13/973,772 →
Services via a Conference Bridge
Patent: 9,253,329 →
Application: 13/373,710 →
Method and Apparatus of Providing Live Support Service in a Notification System
Patent: 9,256,879 →
Application: 14/174,584 →
Applying User Preferences, Behavioral Patterns and Environmental Factors to an Automated Customer Support Application
Patent: 9,264,543 →
Application: 14/583,855 →
Automated Filed Delivery Systems and Methods
Patent: 9,270,737 →
Application: 13/846,335 →
Location-Based Movie Identification Systems and Methods
Patent: 9,271,036 →
Application: 14/606,187 →
Voice-Activated Customer Service Assistant
Patent: 9,275,632 →
Application: 14/219,175 →
Context Aware Transactions Performed on Integrated Service Platforms
Patent: 9,282,126 →
Application: 14/567,859 →
Intercepting and Processing Received Short Message Service (Sms) Messages to Provide an Automated Response
Patent: 9,294,890 →
Application: 14/058,969 →
Performing Automated Event Services to Registered End Users
Patent: 9,300,809 →
Application: 14/626,139 →
Identifying Recorded Call Data Segments of Interest
Patent: 9,313,330 →
Application: 13/628,612 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Patent: 9,319,522 →
Application: 14/262,982 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Patent: 9,319,524 →
Application: 14/262,962 →
Real-Time Feedback of Survey Results
Patent: 9,332,123 →
Application: 14/521,842 →
Method and Apparatus of Processing Data Displayed on a Mobile Station Interface Based on User Preferences
Patent: 9,363,643 →
Application: 14/841,023 →
Method, System and Computer Readable Medium for Notification Delivery
Patent: 9,372,730 →
Application: 14/600,974 →
Methods and Apparatus for Conducting Conference Calls Using a Conferencing System Adapted to Operate Between a Circuit-Switched Network and a Packet-Switched Network
Patent: 9,380,165 →
Application: 14/709,002 →
Identifying Recorded Call Data Segments of Interest
Patent: 9,386,137 →
Application: 14/622,999 →
Dynamic Call Billing and Invoice Generating Application
Patent: 9,392,125 →
Application: 14/073,041 →
Method and Apparatus for Establishing a Conference Call Session with a Wireless Device
Patent: 9,392,419 →
Application: 14/318,861 →
Conference Call Information Sharing via Interaction with Social Networking Data
Patent: 9,407,772 →
Application: 14/869,360 →
Enterprise Conferencing with Dual Mixing
Patent: 9,413,791 →
Application: 14/825,745 →
Identifying Recorded Call Data Segments of Interest
Patent: 9,413,881 →
Application: 14/821,906 →
System and Method for Providing Sms Message Services from Multiple Originators Using a Shared Shortcode
Patent: 9,451,431 →
Application: 14/706,694 →
Agent-Assisted and Directed Web-Channel Customer Care Apparatus, Method, and Computer Program
Patent: 9,455,884 →
Application: 14/923,555 →
Method and Apparatus of Providing Data Service Mobility
Patent: 9,473,623 →
Application: 14/745,664 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Patent: 9,485,356 →
Application: 15/132,898 →
Internet Sip Registration/Proxy Service for Audio Conferencing
Patent: 9,485,361 →
Application: 14/854,262 →
Reduction in Network Congestion
Patent: 9,497,121 →
Application: 14/105,672 →
Method and Apparatus for Voice Recognition Unit Simulation
Patent: 9,497,304 →
Application: 14/570,498 →
System for Providing Multimedia Messages to a Mobile Device and Method Thereof
Patent: 9,497,603 →
Application: 12/107,175 →
Mrcp Resource Access Control Mechanism for Mobile Devices
Patent: 9,516,011 →
Application: 14/685,818 →
Advanced Automatic Loop Detection in Short Message Service (Sms) Two-Way Messaging
Patent: 9,521,527 →
Application: 14/029,348 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Patent: 9,525,775 →
Application: 15/132,749 →
Method, Apparatus and Computer Program to Provide Access to Client Records and Data Resources
Patent: 9,536,048 →
Application: 15/145,200 →
Context Aware Transactions Performed on Integrated Service Platforms
Patent: 9,537,959 →
Application: 15/064,200 →
Identifying Recorded Call Data Segments of Interest
Patent: 9,537,993 →
Application: 15/201,681 →
Applying User Preferences, Behavioral Patterns and Environmental Factors to an Automated Customer Support Application
Patent: 9,538,004 →
Application: 15/044,324 →
Systems and Methods for Conferencing Enterprise and Non-Enterprise Callers
Patent: 9,544,157 →
Application: 14/306,524 →
System and Method for Real-Time Geographical Call Display of Automatic Call Distributor Calls
Patent: 9,544,435 →
Application: 14/955,111 →
Providing Data Messaging Support by Intercepting and Processing Received Short Message Service (Sms) Messages at a Customer Support Service
Patent: 9,549,300 →
Application: 14/988,971 →
Method and Apparatus of Providing a Mobile Phone Notification Service
Patent: 9,549,392 →
Application: 15/091,116 →
Method and Apparatus of Processing Data Displayed on a Mobile Station Interface Based on User Preferences
Patent: 9,552,339 →
Application: 14/583,908 →
User Input Driven Short Message Service (Sms) Applications
Patent: 9,553,991 →
Application: 15/006,783 →
Identifying Recorded Call Data Segments of Interest
Patent: 9,571,620 →
Application: 15/096,514 →
Controlling a Crowd of Multiple Mobile Station Devices
Patent: 9,576,297 →
Application: 14/703,203 →
Method and Apparatus of Providing Live Support Service in a Notification System
Patent: 9,577,973 →
Application: 15/019,049 →
Short Message Service (Sms) Response and Interpretation Application
Patent: 9,584,990 →
Application: 14/330,126 →
Call Steering in a Call Center System
Patent: 9,609,136 →
Application: 12/710,828 →
System and Method for Identifying Sms Messages from Multiple Originators Using a Shared Shortcode
Patent: 9,615,228 →
Application: 14/721,661 →
Method and System for Message Delivery Security Validation
Patent: 9,621,564 →
Application: 14/931,489 →
System, Method and Computer Readable Medium for Call Center Management
Patent: 9,628,618 →
Application: 12/058,073 →
Performing Automated Event Services to Registered End Users
Patent: 9,635,065 →
Application: 14/685,223 →
Real-Time Monitoring of Caller Experience for a Group of Steps in a Call Flow
Patent: 9,635,154 →
Application: 12/028,238 →
Workflow Management and Corresponding Integrated Notification Processing Platform
Patent: 9,635,166 →
Application: 14/842,262 →
Consumer Care System
Patent: 9,635,179 →
Application: 14/072,017 →
System, Method, and Computer-Readable Medium for Diagnosing a Conference Call
Patent: 9,647,907 →
Application: 14/196,733 →
Internet Sip Registration/Proxy Service for Audio Conferencing
Patent: 9,654,520 →
Application: 14/594,514 →
Electronic Card Delivery and Communication Channel Integration
Patent: 9,654,627 →
Application: 14/797,403 →
Agent-Assisted and Directed Web-Channel Customer Care Apparatus, Method, and Computer Program
Patent: 9,660,944 →
Application: 15/276,975 →
Script Unique Prompts
Patent: 9,672,211 →
Application: 14/680,889 →
Enterprise Conferencing with Dual Mixing
Patent: 9,674,232 →
Application: 15/231,987 →
Instant Support Agent Call Setup and Call Connection Application
Patent: 9,674,344 →
Application: 14/139,043 →
Identifying Recorded Call Data Segments of Interest
Patent: 9,680,991 →
Application: 15/231,929 →
Reduction in Network Congestion
Patent: 9,686,401 →
Application: 15/188,245 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Patent: 9,686,409 →
Application: 15/383,867 →
Conference Call Information Sharing via Interaction with Social Networking Data
Patent: 9,686,413 →
Application: 15/225,983 →
Reduction in Network Congestion
Patent: 9,699,302 →
Application: 15/150,630 →
Reduction in Network Congestion
Patent: 9,723,134 →
Application: 15/150,702 →
Performing Automated Event Services to Registered End Users
Patent: 9,729,723 →
Application: 15/083,734 →
Passive Outdial Support for Mobile Devices via Wap Push of an Mvss Url
Patent: 9,736,207 →
Application: 12/138,469 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Patent: 9,741,056 →
Application: 15/340,607 →
Customer Callback Reward System and Method
Patent: 9,742,917 →
Application: 14/618,107 →
Identifying Recorded Call Data Segments of Interest
Patent: 9,749,465 →
Application: 15/432,618 →
Voice-Activated Customer Service Assistant
Patent: 9,754,579 →
Application: 15/057,854 →
VoiceXML BROWSER AND SUPPORTING COMPONENTS FOR MOBILE DEVICES
Patent: 9,754,590 →
Application: 14/473,134 →
Method, Apparatus and Computer Program to Provide Access to Client Records and Data Resources
Patent: 9,755,856 →
Application: 12/758,947 →
Advanced Automatic Loop Detection in Short Message Service (Sms) Two-Way Messaging
Patent: 9,756,488 →
Application: 15/377,660 →
Systems, Methods, and Computer-Readable Media for Expedited Access to Conference Calls
Patent: 9,762,735 →
Application: 14/869,190 →
Intelligent Interactive Voice Response System for Processing Customer Communications
Patent: 9,767,482 →
Application: 14/074,348 →
Context Aware Transactions Performed on Integrated Service Platforms
Patent: 9,800,668 →
Application: 15/396,940 →
Method and Apparatus of Creating Customized Computer-Based User Dashboard Interfaces
Patent: 9,811,511 →
Application: 12/725,711 →
Mrcp Resource Access Control Mechanism for Mobile Devices
Patent: 9,811,656 →
Application: 15/370,186 →
Mobile Voice Self Service Device and Method Thereof
Patent: 9,812,145 →
Application: 13/959,065 →
Providing Data Messaging Support by Intercepting and Processing Received Short Message Service (Sms) Messages at a Customer Support Service
Patent: 9,813,363 →
Application: 14/059,084 →
Location-Based Movie Identification Systems and Methods
Patent: 9,820,014 →
Application: 15/051,136 →
Reduction in Network Congestion
Patent: 9,832,126 →
Application: 14/105,728 →
System for Receiving and Processing Multimedia Messages Sent to a Mobile Device and Method Thereof
Patent: 9,832,620 →
Application: 14/988,479 →
Private Anonymous Electronic Messaging
Patent: 9,843,562 →
Application: 15/194,808 →
System, Method, and Computer-Readable Medium That Facilitate Voice Biometrics User Authentication
Patent: 9,847,996 →
Application: 14/880,432 →
Applying User Preferences, Behavioral Patterns and Environmental Factors to an Automated Customer Support Application
Patent: 9,860,377 →
Application: 15/397,010 →
User Input Driven Short Message Service (Sms) Applications
Patent: 9,871,919 →
Application: 15/413,615 →
Systems and Methods for Conducting Transactions with a Customer Using Text Messages
Patent: 9,911,115 →
Application: 15/471,736 →
System and Method for Identifying Sms Messages from Multiple Originators Using a Shared Shortcode
Patent: 9,913,115 →
Application: 15/478,721 →
Mobile Voice Self Service System
Patent: 9,924,032 →
Application: 14/988,897 →
Mobile Care with a Virtual Queue
Patent: 9,924,039 →
Application: 15/596,474 →
Method and System for Message Delivery Security Validation
Patent: 9,935,966 →
Application: 15/484,328 →
Method and Apparatus of Providing Data Service Mobility
Patent: 9,949,099 →
Application: 15/296,573 →
Real-Time Adjustment for Better Caller Experience
Patent: 9,955,010 →
Application: 14/799,916 →
Method and Apparatus of Requesting Customized Location Information at a Mobile Station
Patent: 9,978,081 →
Application: 15/496,385 →
Reduction in Network Congestion
Patent: 9,979,816 →
Application: 15/627,620 →
Multimode Service Communication Configuration for Performing Transactions
Patent: 9,986,095 →
Application: 15/702,421 →
Providing Data Messaging Support by Intercepting and Processing Received Short Message Service (Sms) Messages at a Customer Support Service
Patent: 9,990,638 →
Application: 15/407,524 →
Performing Automated Event Services to Registered End Users
Patent: 9,992,345 →
Application: 15/671,346 →
Method and System of Providing Enhanced Appointment Notification Service to Mobile Devices
Patent: 9,996,823 →
Application: 14/679,271 →
Providing Data Messaging Support by Intercepting and Redirecting Received Short Message Service (Sms) Messages
Patent: 9,998,594 →
Application: 15/484,901 →
Method and Apparatus of Processing User Data of a Multi-Speaker Conference Call
Application: 15/464,604 →
Real-Time Streaming Protocol Gateway and Proxy for Serving and Caching Static Media Over a Low Bandwidth Connection
Application: 14/512,515 →
Context Aware Transactions
Application: 13/273,393 →
Electronic Card Delivery and Communication Channel Integration
Application: 15/596,599 →
Reduction in Network Congestion
Application: 15/351,603 →
Providing Data Messaging Support by Intercepting and Processing Received Short Message Service (Sms) Messages at a Customer Support Service
Application: 15/805,525 →
Image Capture to Enforce Remote Agent Adherence
Application: 14/869,480 →
Apparatus, Method, and Computer Program for Optimizing Communication
Application: 13/873,495 →
APPLYING USER PREFERENCES, behavioral patterns and/OR environmental factors TO AN AUTOMATED CUSTOMER SUPPORT APPLICATION
Application: 15/683,654 →
Context Aware Transactions Performed on Integrated Service Platforms
Application: 15/791,572 →
Location-Based Movie Identification Systems and Methods
Application: 15/812,001 →
System for Providing Multimedia Messages to a Mobile Device and Method Thereof
Application: 15/351,921 →
Instant Support Agent Call Setup and Call Connection Application
Application: 15/614,828 →
Method and Apparatus for Voice Recognition Unit Simulation
Application: 14/190,375 →
Reduction in Network Congestion
Application: 15/666,190 →
Method and Apparatus of Requesting Customized Location Information at a Mobile Station
Application: 15/980,996 →
Workflow Management and Corresponding Integrated Notification Processing Platform
Application: 15/496,147 →
Method and Apparatus of Providing Live Support Service in a Notification System
Application: 15/437,849 →
Processing and Delivery of Private Electronic Documents
Application: 14/618,768 →
Ported and Disconnected Wireless Number Distinction Based on Number Portability Database Status and Opted-in File Status
Application: 15/906,318 →
Method, Apparatus and Computer Program to Provide Access to Client Records and Data Resources
Application: 15/695,489 →
Passive Outdial Support for Mobile Devices via Wap Push of an Mvss Url
Application: 15/677,695 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Application: 15/627,969 →
Mrcp Resource Access Control Mechanism for Mobile Devices
Application: 15/805,574 →
Method and System of Providing Enhanced Appointment Notification Service to Mobile Devices
Application: 16/006,110 →
System and Method for Identifying Sms Messages from Multiple Originators Using a Shared Shortcode
Application: 15/913,307 →
Multimode Service Communication Configuration for Performing Transactions
Application: 15/982,077 →
System and Method for Providing Sms Message Services from Multiple Originators Using a Shared Shortcode
Application: 15/270,204 →
System, Method and Computer Readable Medium for Call Center Management
Application: 15/490,204 →
Method, System and Computer Readable Medium for Notification Delivery
Application: 15/188,618 →
Advanced Automatic Loop Detection in Short Message Service (Sms) Two-Way Messaging
Application: 15/695,373 →
Method and Apparatus of Processing User Data of a Multi-Speaker Conference Call
Application: 16/018,330 →
Mrcp Gateway for Mobile Devices
Application: 14/685,850 →
Intelligent Interactive Voice Response System for Processing Customer Communications
Application: 15/157,145 →
Sms Check in and Check Out
Application: 15/949,235 →
Method and Apparatus of Providing Messaging to Targeted Lifestyle Segments
Application: 13/276,444 →
Multimode Service Communication Configuration
Application: 15/430,643 →
Providing Data Messaging Support by Intercepting and Redirecting Received Short Message Service (Sms) Messages
Application: 16/006,056 →
Apparatus, Method, and Computer Program for Optimizing Communication
Application: 16/149,784 →
Method and Apparatus of Providing Enhanced Authentication and Security for Financial Institution Transactions
Application: 13/312,019 →
Method, Apparatus and Computer Program to Provide Access to Client Records and Data Resources
Application: 15/396,887 →
Short Message Service (Sms) Response and Interpretation Application
Application: 15/444,602 →
Multimode Service Communication Configuration
Application: 15/430,598 →
Reduction in Network Congestion
Application: 15/641,605 →
System, Method, and Computer-Readable Medium for Removing Credit Card Numbers from Both Fixed and Variable Length Transaction Records
Application: 15/091,015 →
VoiceXML BROWSER AND SUPPORTING COMPONENTS FOR MOBILE DEVICES
Application: 15/695,066 →
Auctioning and Management of Cloud-Based Services
Application: 14/024,882 →
Reduction in Network Congestion
Application: 15/981,254 →
Providing Data Messaging Support by Intercepting and Processing Received Short Message Service (Sms) Messages at a Customer Support Service
Application: 14/482,322 →
Performing Automated Event Services to Registered End Users
Application: 15/997,950 →
Method and Apparatus for Voice Recognition Unit Simulation
Application: 14/641,489 →
Intelligent Interactive Voice Response System for Processing Customer Communications
Application: 15/471,116 →
User Input Driven Short Message Service (Sms) Applications
Application: 15/871,555 →
Context Aware Subscriber Service
Application: 15/940,214 →
System for Receiving and Processing Multimedia Messages Sent to a Mobile Device and Method Thereof
Application: 15/824,327 →
System, Method and Computer Readable Medium for Use in Providing Patient Treatment Regime
Application: 12/391,848 →
Mobile Voice Self Service Device and Method Thereof
Application: 15/805,686 →
Method, Apparatus and Computer Program to Provide Access to Client Records and Data Resources
Application: 16/285,526 →
Workflow Management and Corresponding Integrated Notification Processing Platform
Application: 16/260,520 →
Identifying Recorded Call Data Segments of Interest
Application: 15/621,006 →
System, Method, and Computer-Readable Medium That Facilitate Voice Biometrics User Authentication
Application: 15/847,730 →
Anonymous Two Way Communications System & Method
Application: 16/141,490 →
Passive Outdial Support for Mobile Devices via Wap Push of an Mvss Url
Application: 16/286,070 →
Method and System for Message Delivery Security Validation
Application: 15/942,713 →
Providing Data Messaging Support by Intercepting and Processing Received Short Message Service (Sms) Messages at a Customer Support Service
Application: 15/997,875 →
Voice-Activated Customer Service Assistant
Application: 15/695,131 →
Applying User Preferences, Behavioral Patterns and Environmental Factors to an Automated Customer Support Application
Application: 15/859,850 →
Method and Apparatus of Processing User Data of a Multi-Speaker Conference Call
Application: 16/378,686 →
Method and Apparatus of Processing Data Displayed on a Mobile Station Interface Based on User Preferences
Application: 15/414,284 →
Ported and Disconnected Wireless Number Distinction Based on Number Portability Database Status and Opted-in File Status
Application: 16/279,009 →
System, Method and Computer Readable Medium for Call Center Management
Application: 16/364,927 →
Third-Party Authentication Systems and Methods
Application: 15/484,772 →
Remote Monitoring of Activity Triggered Sensors and a Customized Updating Application
Application: 16/437,178 →
Bot Framework for Channel Agnostic Applications
Application: 15/903,440 →
Providing Data Messaging Support by Intercepting and Processing Received Short Message Service (Sms) Messages at a Customer Support Service
Application: 16/120,519 →
Context Aware Transactions
Application: 16/043,266 →
Script Unique Prompts
Application: 15/614,932 →
Method and Apparatus of Providing Live Support Service in a Notification System
Application: 16/267,504 →
Message Brokering for Asynchronous Status Updates
Application: 16/003,274 →
Mobile Care with a Virtual Queue
Application: 15/925,932 →
Mobile Voice Self Service System
Application: 15/925,897 →
Mrcp Resource Access Control Mechanism for Mobile Devices
Application: 16/298,737 →
Electronic Card Delivery and Communication Channel Integration
Application: 16/102,999 →
Method, System and Computer Readable Medium for Notification Delivery
Application: 16/371,823 →
Reduction in Network Congestion
Application: 15/824,693 →
Reduction in Network Congestion
Application: 16/253,315 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Application: 16/285,418 →
Real-Time Streaming Protocol Gateway and Proxy for Serving and Caching Static Media Over a Low Bandwidth Connection
Application: 16/030,998 →
Method and System of Providing Appointment Notification Service to Mobile Devices
Application: 16/299,584 →
Conference Call Direct Access
Application: 15/964,363 →
Multi-Channel Conference Bridging
Application: 15/785,632 →
Reduction in Network Congestion
Application: 16/104,998 →
Enhanced Conference Access and Control
Application: 15/798,668 →
Mrcp Gateway for Mobile Devices
Application: 16/423,605 →
Automated File Delivery Systems and Methods
Application: 16/000,091 →
Multimode Service Communication Configuration for Performing Transactions
Application: 16/357,606 →
Conference Call Notification and Setup Configuration
Application: 16/121,846 →
Embedding Calendar Events in Sms Messages
Application: 15/637,783 →
Sms Check in and Check Out
Application: 16/437,120 →
Disparate Conference System Connector
Application: 15/341,669 →
Context Aware Transactions Performed on Integrated Service Platforms
Application: 16/174,367 →
Message Brokering for Asynchronous Status Updates
Application: 16/003,247 →
Processing and Delivery of Private Electronic Documents
Application: 14/618,721 →
Intelligent Interactive Voice Response System for Processing Customer Communications
Application: 16/430,613 →
Crisis Management System and Methods Thereof
Application: 16/542,137 →
Communication Session Scheduling Queue
Application: 15/937,310 →
Network Monitoring to Perform Fault Isolation
Application: 15/842,344 →
Deployment Router Based on Channel Traffic
Application: 16/241,645 →
Virtual Communication Service for Mobile Devices
Application: 16/545,969 →
Conducting Automated Content Processing to Identify Policy Compliance
Application: 16/421,190 →
Silence Calculator
Application: 16/447,394 →
Caller State Determination
Application: 16/412,525 →
Method and Apparatus for Voice Recognition Unit Simulation
Application: 16/248,718 →
Medical Treatment Application for Optimizing Medical Patients Visits Based on Known Preferences and Other Selection Criteria
Application: 16/385,319 →
Intelligent Interactive Voice Response System for Processing Customer Communications
Application: 15/708,401 →
Instant Support Agent Call Setup and Call Connection Application
Application: 16/236,710 →
Systems and Methods for Managing Payments Using a Communication Device
Application: 12/780,069 →
Attendance Tracking Configuration for a Mobile Device
Application: 16/134,226 →
Meeting Creation Based on Nlp Analysis of Contextual Information Associated with the Meeting
Application: 16/268,679 →
Preference-Based Advertising Systems and Methods
Application: 12/977,414 →
Monitoring and Creating Customized Dynamic Project Files Based on Enterprise Resources
Application: 16/216,493 →
Monitoring and Creating Customized Dynamic Project Files Based on Enterprise Resources
Application: 16/216,367 →
Applying User Preferences, Behavioral Patterns and/or Environmental Factors to an Automated Customer Support Application
Application: 16/174,420 →
Dynamic and Automated Management of Meetings Based on Contextual Information
Application: 16/268,627 →
Ac/Dc Phone Line Detector
Application: 16/248,726 →
Image Capture to Enforce Remote Agent Adherence
Application: 16/127,289 →
Virtual Communication Service for Mobile Devices
Application: 16/545,895 →
Database Metadata Transfer System and Methods Thereof
Application: 16/375,316 →
Automated Relevant Subject Matter Detection
Application: 16/360,817 →
Automated Relevant Subject Matter Detection
Application: 16/360,737 →
Database Scanning Tool for Optimizing Queries
Application: 15/888,259 →
System and Method of Providing Notifications
Application: 16/038,845 →
Automated Relevant Subject Matter Detection
Application: 16/360,676 →
Monitoring and Creating Customized Dynamic Project Files Based on Enterprise Resources
Application: 16/216,413 →
Dynamic and Automated Management of Meetings Based on Contextual Information
Application: 16/268,661 →
Conducting an Automated Virtual Meeting Without Active Participants
Application: 16/392,713 →
Global Bridge Out Dial
Application: 16/047,756 →
Automatic Custom Quality Parameter-Based Deployment Router
Application: 16/353,887 →
Conference Management
Application: 16/697,183 →
Method, Apparatus and Computer Program to Provide Access to Client Records and Data Resources
Patent: 9,330,234 →
Application: 12/758,936 →
Automatic Generation of Voice Content for a Voice Response System
Patent: 7,177,817 →
Application: 10/319,144 →
Machine Assisted Speech Generation for a Conversational Voice Response System
Patent: 7,647,227 →
Application: 10/819,685 →
Real-Time Streaming Protocol Gateway and Proxy for Serving and Caching Static Media Over a Low Bandwidth Connection
Patent: 7,814,221 →
Application: 12/138,473 →
Method and System for Establishing a Spatial Street Address Data Set
Patent: 7,987,218 →
Application: 12/115,203 →
Publication: US US20090276450A1
Compilation, Analysis, and Graphic Representation of Call Data
Patent: 7,995,725 →
Application: 11/382,797 →
Methods and Apparatus for Conducting Conference Calls Using a Conferencing System Adapted to Operate Between a Circuit-Switched Network and a Packet-Switched Network
Patent: 8,005,075 →
Application: 12/506,377 →
Voice Message Delivery System and Method
Patent: 8,131,269 →
Application: 12/512,959 →
Publication: US US20110028127A1
Individual Xml Message Processing Platform
Patent: 8,296,371 →
Application: 11/432,992 →
Publication: US US20060265462A1
Individual Xml Message Processing Platform
Patent: 8,386,569 →
Application: 11/433,133 →
Publication: US US20060259564A1
Method and System to Generate Finite State Grammars Using Sample Phrases
Patent: 8,396,712 →
Application: 10/928,684 →
Publication: US US20070276664A1
Method, system, and computer readable medium for comparing phonetic similarity of return words to resolve ambiguities during voice recognition
Patent: 8,494,855 →
Application: 10/960,198 →
Method and System to Generate Finite State Grammars Using Sample Phrases
Patent: 8,712,775 →
Application: 13/755,016 →
Mutual Assistance Routing System for Improved Utilization of Customer Service Resources
Patent: 8,755,512 →
Application: 12/490,716 →
Publication: US US20100002865A1
Graphical User Interface for Creating Content for a Voice-User Interface
Patent: 8,762,851 →
Application: 12/955,216 →
Private Anonymous Electronic Messaging
Patent: 8,850,595 →
Application: 13/542,618 →
Publication: US US20140013441A1
Mutual Assistance Routing System for Improved Utilization of Customer Service Resources
Patent: 9,008,299 →
Application: 14/192,047 →
Universal Communications System for Initiating Directed Telecommunications Campaign
Patent: 9,107,135 →
Application: 13/034,445 →
Method and System for Personalising Responses to Customer Communications
Patent: 9,247,063 →
Application: 12/122,404 →
Publication: US US20090285384A1
Method, System, and Computer Readable Medium for Comparing Phonetic Similarity of Return Words to Resolve Ambiguities During Voice Recognition
Patent: 9,318,105 →
Application: 13/927,849 →
Private Anonymous Electronic Messaging
Patent: 9,380,031 →
Application: 14/493,047 →
Mutual Assistance Routing System for Improved Utilization of Customer Service Resources
Patent: 9,565,313 →
Application: 14/685,893 →
Broadcast Messaging System, Apparatus and Method for Maintaining Call List Currency
Patent: 8,131,678 →
Application: 12/627,845 →
Intelligent Interactive Automated Notification System
Patent: 8,619,948 →
Application: 12/768,343 →
Publication: US US20110261933A1
Anonymous Two Way Communications System & Method
Application: 13/793,580 →
Publication: US US20140258421A1
Related Assignments (25)
Other recorded transfers of the patents in this record — the chain of ownership.
Security Agreement Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
Security Interest Jun 20, 2014
From: WEST CORPORATION, AS GRANTOR; WEST NOTIFICATIONS, AS GRANTOR
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 033204/0215 →
Assignment of Assignor's Interest Jul 28, 2014
From: VERIZON CORPORATE SERVICES GROUP INC.
To: VERIZON PATENT AND LICENSING INC.
Reel/Frame 033421/0403 →
Security Interest Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
Assignment of Assignor's Interest Feb 13, 2017
From: BIRD, ANDREW; FISHER, JIL M.; STIRK, DAVID; WEBSTER, CRAIG A.
To: WEST CORPORATION
Reel/Frame 041235/0334 →
Notice of Grant of Security Interest in Patents (First Lien) Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
Release of Security Interest May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.
Reel/Frame 046046/0547 →
Assignment of Assignor's Interest Jun 18, 2018
From: RAYTHEON BBN TECHNOLOGIES CORP.
To: WEST INTERACTIVE SERVICES CORPORATION
Reel/Frame 046115/0661 →
Assignment of Assignor's Interest Oct 10, 2018
From: SHETTY, SANTHOSH; WHITE, KAREN SUE; ALDER, MEREDITH; O'BRIEN, MARK
To: WEST CORPORATION
Reel/Frame 047124/0893 →
Assignment of Assignor's Interest Nov 9, 2018
From: DAHAL, PRABHAT; FINCH, GEOFF; HEITHOFF, STEVEN; LINDNER, MIKE
To: WEST CORPORATION
Reel/Frame 047464/0258 →
Assignment of Assignor's Interest Mar 14, 2019
From: KRASSO, WILLIAM F.; HURST, MARCUS H.
To: WEST CORPORATION
Reel/Frame 048595/0265 →
Assignment of Assignor's Interest Mar 21, 2019
From: SHETTY, SANTHOSH M.
To: WEST CORPORATION
Reel/Frame 048664/0255 →
Notice of Grant of Security Interest in Patents - First Lien May 22, 2019
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 049255/0843 →
Notice of Grant of Security Interest in Patents - First Lien May 22, 2019
From: WEST INTERACTIVE SERVICES CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 049251/0657 →
Assignment of Assignor's Interest Jul 31, 2019
From: SHETTY, SANTHOSH MONAPPA
To: WEST CORPORATION
Reel/Frame 049913/0797 →
Security Interest Jun 30, 2020
From: INTRADO CORPORATION (F/K/A WEST CORPORATION)
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 053083/0932 →
Assignment of Assignor's Interest Jul 2, 2020
From: OLSON, TERRY; SEMPEK, MARK L.; WEHRLE, ROGER
To: INTRADO CORPORATION
Reel/Frame 053114/0306 →
Assignment of Assignor's Interest Jul 2, 2020
From: SHETTY, SANTHOSH MONAPPA; WHITE, KAREN SUE
To: INTRADO CORPORATION
Reel/Frame 053111/0741 →
Assignment of Assignor's Interest Sep 22, 2020
From: SHETTY, SANTHOSH MONAPPA; SHARON, ADEEL
To: INTRADO CORPORATION
Reel/Frame 053845/0381 →
Change of Name Dec 28, 2020
From: WEST INTERACTIVE SERVICES CORPORATION
To: INTRADO INTERACTIVE SERVICES CORPORATION
Reel/Frame 054858/0399 →
Assignment of Assignor's Interest Jan 4, 2021
From: INTRADO INTERACTIVE SERVICES CORPORATION
To: CX360, INC.
Reel/Frame 054801/0094 →
Assignment of Assignor's Interest May 13, 2021
From: OLSON, TERRY; SEMPEK, MARK L.; WEHRLE, ROGER
To: INTRADO CORPORATION
Reel/Frame 056236/0830 →
Assignment of Assignor's Interest May 13, 2021
From: OLSON, TERRY; SEMPEK, MARK L.; WEHRLE, ROGER
To: INTRADO CORPORATION
Reel/Frame 056236/0786 →
Assignment of Assignor's Interest Dec 6, 2021
From: PETERSON, PATRICK; HAGAN, SARAH LYNN; KLEIMAN, LAURA JILL
To: INTRADO CORPORATION
Reel/Frame 058308/0366 →
Assignment of Assignor's Interest Dec 6, 2021
From: PETERSON, PATRICK; HAGAN, SARAH LYNN; KLEIMAN, LAURA JILL
To: INTRADO CORPORATION
Reel/Frame 058307/0601 →