IP Library Granted Patent US 9,313,330
Granted Patent B1
US 9,313,330 · App. 13/628,612 · Granted Apr 12, 2016

Identifying recorded call data segments of interest

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Quick Facts
Patent No.
US 9,313,330
App. No.
13/628,612
Granted
Apr 12, 2016
Kind
B1
Abstract

A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application. The method may also include forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.

Claims (47)

1. A method comprising:

recording at least a portion of a conference call;

storing the portion of the conference call in memory;

processing the portion of the conference call to identify at least one segment of interest, the processing of the portion of the conference call comprises parsing one or more keywords and corresponding buffer areas after the one or more keywords are identified, wherein the corresponding buffer areas are defined as a predetermined time periods before and after the one or more keywords are identified in the audio segment;

processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application, wherein the at least one tag of interest comprises a descriptor configured to link the at least one segment of interest to a transcribed text version, a voice version, or both, of the conference call to be of interest to other individuals accessing the conference call via the third party application; and

forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.

2. The method of claim 1 , wherein the tag of interest is at least one of an instant message (IM), a short message service (SMS) message, an e-mail and a rich site summary (RSS) feed.

3. The method of claim 1 , wherein the segment of interest is based on the one or more keywords spoken during the conference call.

4. The method of claim 1 , wherein the segment of interest is based on at least one of a first portion of the conference call and a last portion of the conference call both the first portion of the conference call and the last portion of the conference call being sub-portions of the portion of the conference call.

5. The method of claim 1 , further comprising:

retrieving a data file which includes a plurality of keywords of interest;

transcribing the conference call from digital audio to a text file;

comparing the data file to the text file and parsing at least one keyword and its neighboring words from the text file; and

designating the parsed words as the at least one segment of interest.

6. The method of claim 5 , wherein the data file includes the plurality of keywords of interest designated by a plurality of intended conference call participants.

7. The method of claim 1 , wherein the tag of interest is a summary of neighboring words spoken when the plurality of keywords of interest was spoken during the conference call.

8. An apparatus comprising:

a memory configured to store at least a portion of a recorded conference call;

a processor configured to

process the portion of the conference call to identify at least one segment of interest, the portion of the conference call being processed comprises parsing one or more keywords and corresponding buffer areas after the one or more keywords are identified, wherein the corresponding buffer areas are defined as a predetermined time periods before and after the one or more keywords are identified in the audio segment, and

process the at least one segment of interest and creating at least one tag of interest to be associated with a third party application, wherein the at least one tag of interest comprises a descriptor configured to link the at least one segment of interest to a transcribed text version, a voice version, or both, of the conference call to be of interest to other individuals accessing the conference call via the third party application; and

a transmitter configured to transmit the at least one tag of interest to a third party computing device responsive to the identified segment of interest.

9. The apparatus of claim 8 , wherein the tag of interest is at least one of an instant message (IM), a short message service (SMS) message, an e-mail and a rich site summary (RSS) feed.

10. The apparatus of claim 8 , wherein the segment of interest is based on the one or more keywords spoken during the conference call.

11. The apparatus of claim 8 , wherein the segment of interest is based on at least one of a first portion of the conference call and a last portion of the conference call both the first portion of the conference call and the last portion of the conference call being sub-portions of the portion of the conference call.

12. The apparatus of claim 8 , wherein the processor is further configured to

retrieve a data file which includes a plurality of keywords of interest,

transcribe the conference call from digital audio to a text file,

compare the data file to the text file and parsing at least one keyword and its neighboring words from the text file, and

designate the parsed words as the at least one segment of interest.

13. The apparatus of claim 12 , wherein the data file includes the plurality of keywords of interest designated by a plurality of intended conference call participants.

14. The apparatus of claim 8 , wherein the tag of interest is a summary of neighboring words spoken when the plurality of keywords of interest was spoken during the conference call.

15. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:

recording at least a portion of a conference call;

storing the portion of the conference call in memory;

processing the portion of the conference call to identify at least one segment of interest, the processing of the portion of the conference call comprises parsing one or more keywords and corresponding buffer areas after the one or more keywords are identified, wherein the corresponding buffer areas are defined as a predetermined time periods before and after the one or more keywords are identified in the audio segment;

processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application, wherein the at least one tag of interest comprises a descriptor configured to link the at least one segment of interest to a transcribed text version, a voice version, or both, of the conference call to be of interest to other individuals accessing the conference call via the third party application; and

forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.

16. The non-transitory computer readable storage medium of claim 15 , wherein the tag of interest is at least one of an instant message (IM), a short message service (SMS) message, an e-mail and a rich site summary (RSS) feed.

17. The non-transitory computer readable storage medium of claim 15 , wherein the segment of interest is based on the one or more keywords spoken during the conference call.

18. The non-transitory computer readable storage medium of claim 15 , wherein the segment of interest is based on at least one of a first portion of the conference call and a last portion of the conference call both the first portion of the conference call and the last portion of the conference call being sub-portions of the portion of the conference call.

19. The non-transitory computer readable storage medium of claim 15 , wherein the processor is further configured to perform:

retrieving a data file which includes a plurality of keywords of interest;

transcribing the conference call from digital audio to a text file;

comparing the data file to the text file and parsing at least one keyword and its neighboring words from the text file; and

designating the parsed words as the at least one segment of interest.

20. The non-transitory computer readable storage medium of claim 19 , wherein the data file includes the plurality of keywords of interest designated by a plurality of intended conference call participants, and wherein the tag of interest is a summary of neighboring words spoken when the plurality of keywords of interest was spoken during the conference call.

Assignments (10)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS RECORDED AT REEL 040019, FRAME 0508 AND REEL 040019, FRAME 0761 Recorded Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST INTERACTIVE SERVICES CORPORATION; WEST CORPORATION
Reel/Frame 044217/0284 →
SHORT FORM INTELLECTUAL PROPERTY AGREEMENT Recorded Sep 13, 2016
From: WEST CORPORATION
To: WELLS FARGO BANK, NATIONAL ASSOCIATION
Reel/Frame 040019/0508 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 27, 2012
From: SCHEET, DAVID; BOUTCHER, JAMES K.; CORDELL, JEFFREY WILLIAM
To: WEST CORPORATION
Reel/Frame 029038/0073 →