Multimode service communication configuration

1. A method comprising:

receiving, via one or more server devices, a communication from a customer device via a first communication medium;

designating, via the one or more server devices, the communication as an active communication;

forwarding, via the one or more server devices, a link message to the customer device that provides to a customer a display selection shown on the customer device;

receiving, via the one or more server devices, a customer selection, from the display selection, to receive content during the active communication status; and

identifying, via the one or more server devices, a current customer status based on the customer selection;

identifying, via the one or more server devices, an agent assigned to a customer record of the customer;

retrieving, via the one or more server devices, at least one pre-recorded content file associated with the identified agent and the current customer condition;

forwarding, via the one or more server devices, the pre-recorded content file to the customer device via a second communication medium different from the first communication medium;

identifying, via the one or more server devices, that pre-recorded content in the pre-recorded content file has been viewed by the customer; and

in response to the identifying that the pre-recorded content has been viewed by the customer, reducing, via the one or more server devices, a time period until the customer is transferred to the identified agent.

2. The method of claim 1 , further comprising:

retrieving a customer record;

transmitting a current customer status inquiry;

receiving a current customer status response;

identifying a current customer status;

retrieving content related to the current customer status; and

forwarding the content to the customer device.

3. The method of claim 2 , further comprising:

parsing the current customer status response to identify a current customer health condition;

identifying an assigned physician from the customer record; and

retrieving at least one pre-recorded content file associated with the assigned physician and the current customer health condition.

4. The method of claim 1 , further comprising:

receiving a plurality of display option selections during the active communication;

storing the plurality of display option selections in memory;

compiling a list of the plurality of display option selections responsive to the communication being answered;

creating a display option summary message comprising the list of display option selections; and

transmitting the display option summary message via a third communication medium different from the first communication medium and the second communication medium.

5. The method of claim 4 , wherein the first communication medium is a telephone medium, the second communication medium is a short message service medium and the third communication medium is an electronic mail (e-mail) medium.

6. The method of claim 1 , further comprising:

routing the communication to the communication session and maintaining the active communication.

7. The method of claim 6 , further comprising:

creating a display option summary message comprising a record of the communication session; and

transmitting the display option summary message to the customer device via a third communication medium different from the first communication medium and the second communication medium.

8. An apparatus, comprising:

a processor configured to:

designate a communication received from a customer device as an active communication;

designate a current customer status of a customer associated with the customer device;

identify an agent assigned to a customer record of the customer;

retrieve at least one pre-recorded content file associated with the identified agent and the current customer condition;

transmit the pre-recorded content file to the customer device via a second communication medium different from the first communication medium;

identify that pre-recorded content in the pre-recorded content file has been viewed by the customer; and

in response to the identification that the pre-recorded content has been viewed by the customer, reduce a time period until the customer is transferred to the identified agent.

9. The apparatus of claim 8 , wherein the processor is further configured to:

retrieve a customer record;

transmit a current customer status inquiry;

receive a current customer status response;

identify a current customer status; retrieve content related to the current customer status; and

transmit the content to the customer device.

10. The apparatus of claim 9 , wherein the processor is further configured to:

parse the current customer status response to identify a current customer health condition;

identify an assigned physician from the customer record; and

retrieve at least one pre-recorded content file associated with the assigned physician and the current customer health condition.

11. The apparatus of claim 8 , wherein the processor is further configured to:

receive a plurality of display option selections during the active communication;

store the plurality of display option selections in memory;

compile a list of the plurality of display option selections responsive to the communication being answered;

create a display option summary message comprising the list of display option selections; and

transmit the display option summary message via a third communication medium different from the first communication medium and the second communication medium.

12. The apparatus of claim 11 , wherein the first communication medium is a telephone medium, the second communication medium is a short message service medium and the third communication medium is an electronic mail (e-mail) medium.

13. The apparatus of claim 9 , wherein the processor is further configured to:

transmit an invitation to participate in a communication session related to a context of the current customer status;

receive an acceptance to the invitation; and

route the communication to the communication session and maintaining the active communication.

14. The apparatus of claim 13 , wherein the processor is further configured to:

create a display option summary message comprising a record of the communication session; and

transmit the display option summary message to the customer device via a third communication medium different from the first communication medium and the second communication medium.

15. A non-transitory computer readable storage medium configured to store at least one instruction that when executed by a processor causes the processor to perform:

receiving a communication from a customer device via a first communication medium;

designating the communication as an active communication;

receiving a display selection to receive content during the active communication status and designating a current customer status of a customer associated with the customer device;

identifying an agent associated to a customer record of to the customer record based on the current condition;

retrieving at least one pre-recorded content file associated with the identified agent and the current customer condition;

forwarding the pre-recorded content file to the customer device via a second communication medium different from the first communication medium;

identifying that pre-recorded content in the pre-recorded content file has been viewed by the customer to; and

in response to the identifying that the pre-recorded content has been viewed by the customer, reducing a time period until the customer is transferred to the identified agent.

16. The non-transitory computer readable storage medium of claim 15 , further configured to store at least one instruction that when executed by the processor causes the processor to perform:

retrieving a customer record;

transmitting a current customer status inquiry;

receiving a current customer status response;

identifying a current customer status;

retrieving content related to the current customer status; and

forwarding the content to the customer device.

17. The non-transitory computer readable storage medium of claim 16 , further configured to store at least one instruction that when executed by the processor causes the processor to perform:

parsing the current customer status response to identify a current customer health condition;

identifying an assigned physician from the customer record; and

retrieving at least one pre-recorded content file associated with the assigned physician and the current customer health condition.

18. The non-transitory computer readable storage medium of claim 15 , further configured to store at least one instruction that when executed by the processor causes the processor to perform:

receiving a plurality of display option selections during the active communication;

storing the plurality of display option selections in memory;

compiling a list of the plurality of display option selections responsive to the communication being answered;

creating a display option summary message comprising the list of display option selections; and

transmitting the display option summary message via a third communication medium different from the first communication medium and the second communication medium.

19. The non-transitory computer readable storage medium of claim 18 , wherein the first communication medium is a telephone medium, the second communication medium is a short message service medium and the third communication medium is an electronic mail (e-mail) medium.

20. The non-transitory computer readable storage medium of claim 16 , further configured to store at least one instruction that when executed by the processor causes the processor to perform:

transmitting an invitation to participate in a communication session related to a context of the current customer status;

receiving an acceptance to the invitation;

routing the communication to the communication session and maintaining the active communication;

creating a display option summary message comprising a record of the communication session; and

transmitting the display option summary message to the customer device via a third communication medium different from the first communication medium and the second communication medium.