IP Library › Granted Patent US 10,645,215
Granted Patent B1
US 10,645,215 · App. 16/102,999 · Granted May 5, 2020

Electronic card delivery and communication channel integration

Inventors: Kellan Stec (Omaha, NE); James K. Boutcher (Omaha, NE)
Assignee: West Corporation
H04M3/42042H04L67/146H04M1/274516H04M3/42382H04W4/14H04M3/42059H04M3/4931
View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 10,645,215
App. No.
16/102,999
Granted
May 5, 2020
Kind
B1
Abstract

Personal information, such as professional information normally associated with a business card may be identified and appended to a messaging sequence to provide automated user profile updates. One example embodiment may transmitting an initiation message from a service provider to a user device to initiate a communication session, transmitting a request message to the user device to accept contact information associated with the service provider, receiving a confirmation message responsive to the request message, transmitting the contact information responsive to receiving confirmation of the request, and automatically initiating a contact information update on the user device.

Claims (53)

1. A method, comprising:

transmitting an initiation message from a service provider device to a user device to initiate a communication session between the service provider device and the user device, wherein the service provider device is an unknown device to the user device;

transmitting a request message from the service provider device to the user device to accept contact information associated with the service provider; and

transmitting the contact information of the service provider from the service provider device to the user device,

wherein the transmitting the contact information comprises:

creating a uniform resource locator (URL);

inserting electronic card information of the service provider in memory at a location specified by the URL; and

transmitting the URL to the user device in a SMS message.

2. The method of claim 1 , further comprising:

identifying a device type associated with the user device; and

creating an electronic card representing the service provider based on the identified device type.

3. The method of claim 1 , wherein the contact information comprises an electronic card with a plurality of information tags associated with the service provider.

4. The method of claim 3 , wherein the plurality of information tags comprise at least two of a service provider telephone number, a service provider name, a service provider image logo, and a service provider social networking identifier.

5. The method of claim 1 , further comprising:

receiving a confirmation message from the user device responsive to the request message;

waiting a predetermined amount of time prior to transmitting the request message to the user device; and

automatically applying a user preference to an electronic card creation procedure responsive to receiving the confirmation message.

6. The method of claim 5 , wherein the user preference indicates which of a plurality of information tags associated with the service provider to include in the electronic card.

7. The method of claim 1 , wherein the transmitting the contact information of the service provider from the service provider device to the user device automatically initiates a contact information update directly from the service provider device to the user device.

8. An apparatus, comprising:

a transmitter configured to:

transmit an initiation message from a service provider device to a user device to initiate a communication session between the service provider device and the user device,

wherein the service provider device is an unknown device to the user device, and

transmit a request message to the user device to accept contact information associated with the service provider, wherein the transmitter is further configured to:

transmit the contact information of the service provider from the service provider device to the user device; and

a processor configured to:

create a uniform resource locator (URL),

insert electronic card information of the service provider in memory at a location specified by the URL, and

cause the transmitter to push the URL to the user device in a SMS message.

9. The apparatus of claim 8 , wherein the processor is configured to identify a device type associated with the user device and create an electronic card of the service provider based on the identified device type.

10. The apparatus of claim 8 , wherein the contact information comprises an electronic card with a plurality of information tags associated with the service provider.

11. The apparatus of claim 10 , wherein the plurality of information tags comprise at least two of a service provider telephone number, a service provider name, a service provider image logo, and a service provider social networking identifier.

12. The apparatus of claim 8 , further comprising a receiver configured to receive a confirmation message from the user device responsive to the request message, wherein the processor is configured to cause the transmitter to wait a predetermined amount of time prior to transmitting the request message to the user device and automatically apply a user preference to an electronic card creation procedure responsive to receiving the confirmation message.

13. The apparatus of claim 12 , wherein the user preference indicates which of a plurality of information tags associated with the service provider to include in the electronic card.

14. The apparatus of claim 8 , wherein the contact information of the service provider transmitted from the service provider device to the user device automatically initiates a contact information update directly from the service provider device to the user device.

15. A non-transitory computer readable storage medium configured to store one or more instructions that when executed by a processor cause the processor to perform:

transmitting an initiation message from a service provider device to a user device to initiate a communication session between the service provider device and the user device, wherein the service provider device is an unknown device to the user device;

transmitting a request message from the service provider device to the user device to accept contact information associated with the service provider; and

transmitting the contact information of the service provider from the service provider device to the user device,

wherein the transmitting the contact information comprises:

creating a uniform resource locator (URL);

inserting electronic card information of the service provider in memory at a location specified by the URL; and

transmitting the URL to the user device in a SMS message.

16. The non-transitory computer readable storage medium of claim 15 , further configured to store one or more instructions that when executed by the processor cause the processor to perform:

identifying a device type associated with the user device; and

creating an electronic card of the service provider based on the identified device type.

17. The non-transitory computer readable storage medium of claim 15 , wherein the contact information comprises an electronic card with a plurality of information tags associated with the service provider.

18. The non-transitory computer readable storage medium of claim 17 , wherein the plurality of information tags comprise at least two of a service provider telephone number, a service provider name, a service provider image logo, and a service provider social networking identifier.

19. The non-transitory computer readable storage medium of claim 15 , further configured to store one or more instructions that when executed by the processor cause the processor to perform:

receiving a confirmation message responsive to the request message;

waiting a predetermined amount of time prior to transmitting the request message to the user device; and

automatically applying a user preference to an electronic card creation procedure responsive to receiving the confirmation message.

20. The non-transitory computer readable storage medium of claim 19 , wherein the user preference indicates which of a plurality of information tags associated with the service provider to include in the electronic card.

Assignments (6)
NOTICE OF PARTIAL RELEASE OF SECURITY INTEREST IN PATENTS Recorded Jul 14, 2026
From: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION
To: TELEVOX, INC. (FKA INTRADO INTERACTIVE SERVICES CORPORATION); WEST TECHNOLOGY GROUP, LLC
Reel/Frame 075975/0065 →
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS - FIRST LIEN Recorded May 22, 2019
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 049255/0843 →
Continuity (2)
Continuation 15596599 · May 16, 2017
Continuation 14797403 · Jul 13, 2015