IP Library Granted Patent US 9,093,073
Granted Patent B1
US 9,093,073 · App. 11/673,665 · Granted Jul 28, 2015

Automatic speech recognition tagging

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Quick Facts
Patent No.
US 9,093,073
App. No.
11/673,665
Granted
Jul 28, 2015
Kind
B1
Abstract

A method, a computer readable medium and a system for tagging automatic speech recognition that comprises, collecting an utterance, analyzing the utterance, and assigning a tag to the analyzed utterance.

Claims (59)

1. A computer implemented method, comprising:

collecting an utterance;

analyzing the utterance;

creating a tagging strategy;

providing the tagging strategy to a tagging server;

predicting a potential tag for the utterance;

assigning a tag to the analyzed utterance;

assigning a context category to the tagged utterance; and

combining identical tag assignments,

wherein the utterance is compressed and expanded by a tagging server.

2. The computer implemented method of claim 1 , further comprising:

determining a semantic meaning of the utterance.

3. The computer implemented method of claim 2 , further comprising:

grouping utterances that share semantic meanings.

4. The computer implemented method of claim 1 , further comprising:

storing the utterance.

5. The computer implemented method of claim 1 , further comprising:

transcribing the utterance.

6. The computer implemented method of claim 1 , further comprising:

building a semantic interpretation grammar based on the tagged utterance.

7. The computer implemented method of claim 1 , further comprising:

correlating tagged utterances according to a semantic meaning.

8. The computer implemented method of claim 1 , wherein the analysis of the utterance occurs in parallel to the assignment of the tag.

9. A non-transitory computer readable medium comprising instructions that, when executed by a processor, are configured to cause the processor to:

record an utterance;

transcribe the utterance;

evaluate the transcribed utterance;

create a tagging strategy;

provide the tagging strategy to a tagging server;

predict a potential tag of the evaluated utterance;

assign a tag to the evaluated utterance;

assign a context category to the tagged utterance; and

combine identical tag assignments,

wherein the utterance is compressed and expanded by a tagging server.

10. The computer readable medium of claim 9 , wherein the instructions are further configured to cause the processor to:

create a semantic interpretation grammar based upon the tagged utterance.

11. The computer readable medium of claim 9 , wherein the instructions are further configured to cause the processor to:

collect differences between the predicted potential tag and the assigned tag.

12. The computer readable medium of claim 9 , wherein the instructions are further configured to cause the processor to:

group similar context categories.

13. The computer readable medium of claim 9 , wherein the instructions are further configured to cause the processor to:

group similar tagged utterances.

14. A system, comprising:

a memory; and

a processor communicably coupled to the memory, wherein the processor is configured to:

receive an utterance;

transcribe the received utterance;

analyze the transcribed utterance;

create a tagging strategy;

provide the tagging strategy to a tagging server;

predict a potential tag of the utterance;

tag the transcribed utterance;

group similarly analyzed utterances;

combine identical tag assignments;

categorize the similarly analyzed utterances by similar contexts; and

discard replicate groupings of similarly analyzed utterances;

wherein the utterance is compressed and expanded by a tagging server.

15. The system of claim 14 , wherein the processor is further configured to:

coordinate access to the utterance.

Assignments (10)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; INTERCALL, INC.; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 6, 2007
From: FISHER, AARON SCOTT; PRADHAN, PRASHANTA
To: WEST CORPORATION
Reel/Frame 018965/0127 →