IP Library Granted Patent US 9,065,904
Granted Patent B1
US 9,065,904 · App. 14/164,989 · Granted Jun 23, 2015

Method and apparatus of providing data service mobility

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Quick Facts
Patent No.
US 9,065,904
App. No.
14/164,989
Granted
Jun 23, 2015
Kind
B1
Abstract

A method and apparatus of accessing a data service in a wireless communications network is disclosed. An example may include receiving a call identifying an application accessed by a mobile station, and verifying whether the accessed application is installed on the mobile station. The example may further include transferring a notification message to the mobile station based on the accessed application.

Claims (45)

1. A method, comprising:

receiving a call, at a networking platform, identifying an application accessed by a mobile station;

verifying, at the networking platform, whether the accessed application is installed on the mobile station;

transferring, via the networking platform, a push notification message to the mobile station based on the accessed application;

executing the application on the mobile station;

responsive to executing the application, establishing a communication path between the mobile station and an agent service client; and

accessing an interactive voice response (IVR) application that autonomously dials the call and receives application-related information and transfers the application-related information via the push notification message to the mobile station.

2. The method of claim 1 , wherein the call and the notification message are data messages that do not include voice data.

3. The method of claim 1 , wherein the verifying is performed by accessing a database.

4. The method of claim 1 , wherein the agent service client includes at least one of a firewall and a virtual private network (VPN).

5. The method of claim 1 , wherein after the notification message is transferred, a hang-up message is received indicating that the mobile station has accepted the notification.

6. An apparatus, comprising:

a receiver configured to receive a call identifying an application accessed by a mobile station;

a processor configured to

verify whether the accessed application is installed on the mobile station;

execute the application on the mobile station;

responsive to the application being executed, establish a communication path between the mobile station and an agent service client; and

access an interactive voice response (IVR) application that autonomously dials the call and receives application-related information;

a transmitter configured to transfer a push notification message including the application-related information to the mobile station based on the accessed application.

7. The apparatus of claim 6 , wherein the call and the notification message are data messages that do not include voice data.

8. The apparatus of claim 6 , wherein the verification is performed by accessing a database.

9. The apparatus of claim 6 , wherein the agent service client includes at least one of a firewall and a virtual private network (VPN).

10. The apparatus of claim 6 , wherein after the notification message is transferred, a hang-up message is received indicating that the mobile station has accepted the notification.

11. A method, comprising:

receiving, at a networking platform, a call identifying an application accessed by a mobile station;

determining, at the networking platform, that the accessed application requires an agent service;

transferring, via the networking platform, a message to an intelligent call router (ICR) platform, responsive to determining that the application requires an agent service;

connecting to an agent service from the mobile station;

determining route information based on the accessed application by using the agent service;

transferring a call information message comprising the route information and a call number to the mobile station; and

accessing an interactive voice response (IVR) application that autonomously dials the call number and receives application-related information and transfers the application-related information to the mobile station.

12. The method of claim 11 , wherein the call information message provides the call number that may be dialed over a public switched telephone network (PSTN).

13. The method of claim 11 , wherein the call information message comprises the call number that may be dialed over a data network.

14. The method of claim 13 , wherein the data network is the Internet.

15. An apparatus, comprising:

a receiver configured to receive a call identifying an application accessed by a mobile station;

a processor configured to

determine that the accessed application requires an agent service, and, to determine route information and a call number based on the accessed application by using the agent service;

transfer a message to an intelligent call router (ICR) platform, responsive to determining that the application requires an agent service;

connect to an agent service from the mobile station; and

access and interactive voice response (IVR) application that autonomously dials the call number, and wherein the receiver is further configured to receive application-related information, and wherein the transmitter is further configured to transfer the application-related information to the mobile station;

a transmitter configured to transfer a call information message comprising the route information to the mobile station.

16. The apparatus of claim 15 , wherein the call information message provides a call number that may be dialed over a public switched telephone network (PSTN).

17. The apparatus of claim 15 , wherein the call information message comprises the call number that may be dialed over a data network.

18. The apparatus of claim 17 , wherein the data network is the Internet.

Assignments (9)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS RECORDED AT REEL 036419, FRAME 0907 Recorded Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST NOTIFICATIONS, INC. (NKA WEST INTERACTIVE SERVICES CORP.); WEST CORPORATION
Reel/Frame 044169/0067 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
PATENT SECURITY AGREEMENT SUPPLEMENT Recorded Aug 21, 2015
From: WEST CORPORATION; WEST NOTIFICATIONS, INC.
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 036419/0907 →