IP Library Granted Patent US 8,665,758
Granted Patent B1
US 8,665,758 · App. 11/297,807 · Granted Mar 4, 2014

Method, system, and computer readable medium for translating and redirecting calls

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Quick Facts
Patent No.
US 8,665,758
App. No.
11/297,807
Granted
Mar 4, 2014
Kind
B1
Abstract

A system, method, and instruction set for translational routing and redirecting of media calls for use in teleconferencing applications. In operation, when a user places a conference call, it is routed through a carrier switch 14 to a media gateway 16 where routing translation on the call occurs and then a VoIP call is sent to an element management system 18 by way of an internet protocol network 22 . The EMS 18 then accesses a central database 20 with an account number and retrieves a dialed number identification service 21 needed to redirect the call. The EMS then sends a REFER command indicating the new DNIS information to the MGW 16 by way the IP network 22 . Finally, the MGW 16 performs the appropriate routing translation on the new DNIS and redirects the call through a time division multiplexing network 24 to the appropriate conferencing bridge 26,28.

Claims (29)

1. A method for routing a call to a conferencing bridge, comprising the steps of:

receiving a call from a user at a media gateway;

translating said call in said media gateway and sending a voice over internet protocol call through an internet protocol network to an element management system;

accessing a central database by said element management system to retrieve a new dialed number identification service for redirecting said call;

sending said new dialed number identification service by means of said internet protocol network to said media gateway;

translating the route for said new dialed number identification service in said media gateway; and

redirecting said call by means of a time division multiplexing network to an appropriate conferencing bridge.

2. The method of claim 1 , wherein said element management system prompts and receives an account number from said user.

3. The method of claim 1 , wherein said user initiates said call by a wired means, said wired means selected from the group consisting of: land-line telephones, Digital Subscriber Line, and cable.

4. The method of claim 1 , wherein said user initiates said call by wireless means.

5. A system for routing messages, comprising:

a media gateway;

an element management system coupled through an internet protocol network to an interface connection of said media gateway; and

one or more conferencing bridges coupled by means of a time division multiplexing network to the interface connection of said media gateway;

wherein, a call is received from a user at the media gateway, translated in said media gateway and sent as a voice over internet protocol call through an internet protocol network to the element management system, which accesses a central database to retrieve a new dialed number identification service for redirecting said call, and wherein the new dialed number identification service is sent to said media gateway, a route is translated for said new dialed number identification service in said media gateway, and the call is redirected by means of a time division multiplexing network to the one or more conferencing bridges.

6. The system of claim 5 further comprising a central database being coupled to said element management system for storing retrieval data for use by said element management system.

7. The system of claim 5 , wherein said user initiates said call by a wired means, said wired means selected from the group consisting of: land-line telephones, Digital Subscriber Line, and cable.

8. The system of claim 5 , wherein said user accesses said system by means of a wireless connection.

9. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:

receiving a call from a user at a media gateway;

translating said call in said media gateway;

sending a voice over internet protocol call through an internet protocol network to an element management system requesting a dialed number identification service for redirecting said information;

prompting said user by said element management system and receiving from said user an account number;

accessing a central database by said element management system to retrieve a new dialed number identification service for redirecting said call;

sending a REFER command indicating said new dialed number identification service to said media gateway by means of said internet protocol network;

translating the route for said new dialed number identification service in said media gateway; and

redirecting said call by means of a time division multiplexing network to an appropriate conferencing bridge.

10. The non-transitory computer readable storage medium of claim 9 , wherein said appropriate conferencing bridge is selected from a plurality of said conferencing bridges.

11. The non-transitory computer readable storage medium of claim 9 , wherein said user is notified of the status of said REFER command.

Assignments (10)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; COSMOSIS CORPORATION; INTERCALL, INC.; INTRADO COMMUNICATIONS INC.; INTRADO COMMUNICATIONS OF VIRGINIA INC.; INTRADO INC.; INTRADO INFORMATION SYSTEM HOLDINGS, INC.; INTRADO COMMAND SYSTEMS, INC.; GEO911, INC.; POSITRON PUBLIC SAFETY SYSTEMS CORP.; MASYS CORPORATION; TELEVOX SOFTWARE, INCORPORATED; WEST ASSET MANAGEMENT, INC.; WEST DIRECT II, INC.; WEST INTERACTIVE CORPORATION; WEST INTERNATIONAL CORPORATION; NORTHERN CONTACT, INC.; WEST NOTIFICATIONS GROUP, INC.; WEST RECEIVABLE SERVICES, INC.; WEST BUSINESS SERVICES, LLC; WEST DIRECT, LLC; WEST FACILITIES, LLC; WEST AT HOME, LLC; WEST CUSTOMER MANAGEMENT GROUP, LLC; ASSET DIRECT MORTGAGE, LLC; INTERCALL TELECOM VENTURES, LLC; BUYDEBTCO, LLC; THE DEBT DEPOT, LLC; WEST ASSET PURCHASING, LLC; INTRADO INTERNATIONAL, LLC; STARGATE MANAGEMENT LLC
Reel/Frame 062249/0385 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST NOTIFICATIONS, INC.
Reel/Frame 062201/0987 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY INTEREST Recorded Jun 20, 2014
From: WEST CORPORATION, AS GRANTOR; WEST NOTIFICATIONS, AS GRANTOR
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 033204/0215 →