Granted Patent B1

US 9,047,872 · App. 14/208,763 · Granted Jun 2, 2015

Abstract

Claims (39)

1. A non-transitory computer readable storage medium comprising instructions for:

providing at least one option to facilitate transcription of an utterance, wherein providing the at least one option comprises:

providing a transcription dictionary based upon a context provided by a translation of the utterance; and

providing a transcription spelling correction based upon the context provided by the translation of the utterance;

receiving the transcription of the utterance by a processor;

receiving the translation of the utterance by the processor;

relating the received utterance to at least one of:

the utterance transcription; and

the utterance translation;

correlating the transcription of the utterance to the translation of the utterance;

providing at least two filters to create the transcription, the at least two filters include a simple filter and an advanced filter; wherein the simple filter is configured to turn the receiving of the utterance on and off;

wherein the advanced filter is configured to customize the receiving of the utterance; and

fetching at least one of:

the received utterance;

the utterance transcription;

the utterance translation; and

the relation.

2. The non-transitory computer readable storage medium of claim 1 wherein the receiving of the transcription is from a plurality of users.

3. The non-transitory computer readable storage medium of claim 1 wherein the translation is in at least one of the following formats:

voice extensible markup language;

class; and

speech application language tags.

4. The non-transitory computer readable storage medium of claim 1 comprising instructions for providing a textual representation of a prompt a caller responded to while the utterance was received.

5. The non-transitory computer readable storage medium of claim 1 comprising instructions for sending an instant message based upon the translation to a transcriptionist.

6. The non-transitory computer readable storage medium of claim 1 comprising instructions for determining a confidence level of the translation based upon the transcription.

7. The non-transitory computer readable storage medium of claim 1 comprising instructions for determining a pathway taken by the received utterance.

8. The non-transitory computer readable storage medium of claim 1 comprising instructions for reporting a metric pertaining to the transcription of the utterance and the translation of the utterance.

9. A system for automatic speech recognition tuning management comprising:

a memory; and

a processor communicably coupled to the memory, wherein the processor:

provides at least one option to facilitate transcription of an utterance, wherein providing the at least one option comprises:

provides a transcription dictionary based upon a context provided by a translation of the utterance; and

provides a transcription spelling correction based upon the context provided by the translation of the utterance;

receives the transcription of the utterance;

receives the translation of the utterance;

correlates the transcription to the translation;

utilizes at least two filters to create the transcription, the at least two filters include a simple filter and an advanced filter;

wherein the simple filter is configured to turn the transcription of the utterance on and off; and

wherein the advanced filter is configured to customize the transcription of the utterance.

Assignments (11)