IP Library Granted Patent US 8,582,742
Granted Patent B1
US 8,582,742 · App. 12/433,985 · Granted Nov 12, 2013

Performing automated event services to registered end users

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Quick Facts
Patent No.
US 8,582,742
App. No.
12/433,985
Granted
Nov 12, 2013
Kind
B1
Abstract

A method and apparatus of providing event data to end users is enclosed. The operations included may provide notifying end users of an event by communicating a notification message to the end users, and receiving event registration messages from at least a portion of the end users to register the end users for the event. The apparatus may also include storing the event registration messages in a registration list file, and establishing a connection for each of the portion of the plurality of end users via an interactive voice response (IVR) application. The IVR application is then dropped and the connection is maintained via a port on a network element to transfer the event data from the network element to the portion of the registered end users.

Claims (40)

1. A method of providing event data to end users, the method comprising:

notifying a plurality of end users of an event by communicating a notification message to the plurality of end users;

receiving event registration messages from at least a portion of the plurality of end users to register said portion of the plurality of end users for the event;

storing the event registration messages in a registration list file, the event registration messages comprising at least identification information and preference information for each of the portion of the plurality of end users;

establishing a connection for the event for each of said portion of the plurality of end users based on the preference information for each of the portion of the plurality of end users via an interactive voice response (IVR) application;

dropping the IVR application and maintaining the connection via a port on a network element to transfer the event data from the network element to said portion of the plurality of registered end users; and

transmitting a message to said at least a portion the plurality of end users to access a uniform resource locator (URL) link to access the event data at least one of during and after the event when a maximum number of ports are reached for a service capability of the network element used to share the event data with the end users.

2. The method of claim 1 , further comprising:

sending a list file to the network element that provides an automated call reminder application to said portion of the plurality of registered end users prior to the event beginning.

3. The method of claim 1 , further comprising:

sending a reminder to said portion of the plurality of registered end users who are included on the list file to determine whether the users still wish to participate in the event; and

receiving confirmation message from at least a portion of said portion of the plurality of registered end users.

4. The method of claim 3 , wherein the confirmation messages may be sent via at least one of a voice command from the end user's communication device and a web link confirmation from the end user's communication device.

5. The method of claim 1 , wherein the maintained connection via a port on the network element includes at least two communication legs being maintained per user connected to the event.

6. The method of claim 1 , wherein the network element is a switch.

7. The method of claim 1 , wherein the network element is a gateway.

8. The method of claim 6 , wherein the switch establishes a connection to at least one user by providing a bridge application that provides the user with an interactive voice communication capability to speak and to be heard by the other participants in the event.

9. The method of claim 1 , wherein the registration message comprises at least one user name and user contact information.

10. The method of claim 1 , wherein notifying is performed by at least one of email and a phone call.

11. An apparatus configured to provide event data to end users, the apparatus comprising:

a transmitter configured to notify a plurality of end users of an event by communicating a notification message to the plurality of end users;

a receiver configured to receive event registration messages from at least a portion of the plurality of end users to register said portion of the plurality of end users for the event;

a memory configured to store the event registration messages in a registration list file, the event registration messages comprising at least identification information and preference information for each of the portion of the plurality of end users; and

a processor configured to establish a connection for the event for each of said portion of the plurality of end users via an interactive voice response (IVR) application based on the preference information for each of the portion of the plurality of end users, and to drop the IVR application and maintaining the connection via a port on a apparatus to transfer the event data from the apparatus to said portion of the plurality of registered end users, and

wherein the transmitter is configured to transmit a message to said at least a portion the plurality of end users to access a uniform resource locator (URL) link to access the event data at least one of during and after the event when a maximum number of ports are reached for the service capability of a network element used to share the event data with the end users.

12. The apparatus of claim 11 , wherein the transmitter is further configured to send the list file to the apparatus that provides an automated call reminder application to said portion of the plurality of registered end users prior to the event beginning.

13. The apparatus of claim 11 , wherein the transmitter is further configured to send a reminder to said portion of the plurality of registered end users who are included on the list file to determine whether the users still wish to participate in the event, and the receiver is further configured to receive confirmation message from at least a portion of said portion of the plurality of registered end users.

14. The apparatus of claim 13 , wherein the confirmation messages may be sent via at least one of a voice command from the end user's communication device and a web link confirmation from the end user's communication device.

15. The apparatus of claim 11 , wherein the maintained connection via a port on the apparatus includes at least two communication legs being maintained per user connected to the event.

16. The apparatus of claim 11 , wherein the apparatus is a switch.

17. The apparatus of claim 11 , wherein the apparatus is a gateway.

18. The apparatus of claim 16 , wherein the switch establishes a connection to at least one user by providing a bridge application that provides the user with an interactive voice communication capability to speak and to be heard by the other participants in the event.

19. The apparatus of claim 1 , wherein the registration message comprises at least one user name and user contact information.

20. A non-transitory computer readable medium including a computer program that when executed controls a processor to perform:

notifying a plurality of end users of an event by communicating a notification message to the plurality of end users;

receiving event registration messages from at least a portion of the plurality of end users to register said portion of the plurality of end users for the event;

storing the event registration messages in a registration list file, the event registration messages comprising at least identification information and preference information for each of the portion of the plurality of end users;

establishing a connection for the event for each of said portion of the plurality of end users via an interactive voice response (IVR) application based on the preference information for each of the portion of the plurality of end users; and

dropping the IVR application and maintaining the connection via a port on a network element to transfer the event data from the network element to said portion of the plurality of registered end users; and

transmitting a message to said at least a portion the plurality of end users to access a uniform resource locator (URL) link to access the event data at least one of during and after the event when a maximum number of ports are reached for a service capability of the network element used to share the event data with the end users.

Assignments (9)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST NOTIFICATIONS, INC.
Reel/Frame 062160/0371 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →