IP Library Granted Patent US 10,945,115
Granted Patent B1
US 10,945,115 · App. 16/542,137 · Granted Mar 9, 2021

Crisis management system and methods thereof

Inventors: Samah Chouraichi (Omaha, NE); Jason Paul Dunphy (Omaha, NE)
Assignee: INTRADO CORPORATION
H04W4/90H04W4/024H04W4/027H04W4/029H04W4/08H04W12/00305H04W12/08H04W76/14
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Quick Facts
Patent No.
US 10,945,115
App. No.
16/542,137
Granted
Mar 9, 2021
Kind
B1
Abstract

Disclosed herein are crisis management systems and methods thereof. The crisis management methods may include registering a group of users for access to a crisis management system; receiving, by crisis management system, an indication of a crisis event at a physical location from at least one user of the group of users, the crisis event caused by an aggressor; determining, by crisis management system, a location of the aggressor; creating, by crisis management system, a secure communication channel between the group of users; denying access, by crisis management system, to the secure communication channel to the aggressor; and notifying, by crisis management system, the group of users of the location of the aggressor.

Claims (53)

1. A method comprising:

registering, by a crisis management system, a group of users for access to a crisis management system;

receiving, by the crisis management system, an indication of a crisis event at a physical location from at least one user of the group of users, the crisis event caused by an aggressor;

determining, by the crisis management system, a location of the aggressor;

creating, by the crisis management system, a secure communication channel between the group of users, wherein each user, of the group of users, may communicate with any other user, of the group of users, via the secure communication channel;

denying access, by the crisis management system, to the secure communication channel to the aggressor;

notifying, by the crisis management system, the group of users of the location of the aggressor; and

identifying, by the crisis management system, an escape route for each user, of the group of users, based on a physical capability of each user.

2. The method of claim 1 , wherein the determining location of the aggressor is determined by at least one of:

receiving, by the crisis management system, an indication of the location of the aggressor from at least one user of the group of users; and

retrieving, by the crisis management system, location data from a device carried by the aggressor.

3. The method of claim 1 , further comprising:

collecting, by the crisis management system, aggressor identity information and identifying the aggressor based on the aggressor identity information; and

notifying, by the crisis management system, the group of users of the identification of the aggressor.

4. The method of claim 3 , wherein the aggressor identity information comprises an identity of the aggressor received from at least one user of the group of users.

5. The method of claim 3 , wherein the aggressor identity information comprises at least one of audio collected from the aggressor, video of the aggressor captured at the location of the crisis, and an identification of a device carried by the aggressor.

6. The method of claim 1 , wherein the identifying an escape route further comprises:

identifying an escape route based on parameters of the physical location, the parameters comprising at least one of a floorplan, a location of one or more exits, and a location of one or more obstacles to the one or more exits.

7. The method of claim 6 , wherein the physical capability comprises at least one of a foot speed of each user and any physical limitations of each user.

8. The method of claim 1 , wherein the secure communication channel is established between mobile communications devices.

9. The method of claim 1 , further comprising notifying, by the crisis management system, law enforcement of crisis information comprising at least one of a type of crisis, the identity of the aggressor, the location of the aggressor, the locations of each user of the group of users.

10. The method of claim 1 , further comprising activating, by the crisis management system, a crisis suppression system comprising at least one of a door lock, an audible alarm, a vision suppression system, a hearing suppression system, and an alert transmission system.

11. An apparatus comprising:

memory storing instructions; and

a processor configured to execute the instructions to cause the processor to:

register a group of users for access to a crisis management system;

receive, by the crisis management system, an indication of a crisis event at a physical location from at least one user of the group of users, the crisis event caused by an aggressor;

determine, by the crisis management system, a location of the aggressor;

create, by the crisis management system, a secure communication channel between the group of users, wherein each user of the group of users may communicate with any other user of the group of users via the secure communication channel;

deny access, by the crisis management system, to the secure communication channel to the aggressor;

notify, by the crisis management system, the group of users of the location of the aggressor; and

identify an escape route for each user, of the group of users, based on a physical capability of each user.

12. The apparatus of claim 11 , wherein the processor is further configured to:

collect, by the crisis management system, aggressor identity information and identifying the aggressor based on the aggressor identity information; and

notify, by the crisis management system, the group of users of the identification of the aggressor.

13. The apparatus of claim 12 , wherein the aggressor identity information comprises an identity of the aggressor received from at least one user of the group of users.

14. The apparatus of claim 12 , wherein the aggressor identity information comprises at least one of audio collected from the aggressor, video of the aggressor captured at the location of the crisis, and an identification of a device carried by the aggressor.

15. The apparatus of claim 11 , wherein the secure communication channel is established between mobile communications devices.

16. A non-transitory computer readable storage medium storing instructions that when executed by a processor cause the processor to:

register a group of users for access to a crisis management system;

receive, by the crisis management system, an indication of a crisis event at a physical location from at least one user of the group of users, the crisis event caused by an aggressor;

determine, by the crisis management system, a location of the aggressor;

create, by the crisis management system, a secure communication channel between the group of users, wherein each user of the group of users may communicate with any other user of the group of users via the secure communication channel;

deny access, by the crisis management system, to the secure communication channel to the aggressor;

notify, by the crisis management system, the group of users of the location of the aggressor; and

identify, by the crisis management system, an escape route for each user, of the group of users, based on a physical capability of each user.

17. The non-transitory computer readable storage medium of claim 16 , wherein the instructions further cause the processor to:

collect, by the crisis management system, aggressor identity information and identifying the aggressor based on the aggressor identity information; and

notify, by the crisis management system, the group of users of the identification of the aggressor.

18. The non-transitory computer readable storage medium of claim 16 , wherein, when the processor is caused to identify an escape route, the processor is further caused:

identify an escape route based on parameters of the physical location, the parameters comprising at least one of a floorplan, a location of one or more exits, and a location of one or more obstacles to the one or more exits.

19. The non-transitory computer readable storage medium of claim 18 , the physical capabilities comprise at least one of a foot speed of each user and any physical limitations of each user.

20. The non-transitory computer readable storage medium of claim 16 , wherein the secure communication channel is established between mobile communications devices.

Assignments (6)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
SECURITY INTEREST Recorded Jun 30, 2020
From: INTRADO CORPORATION (F/K/A WEST CORPORATION)
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 053083/0932 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 15, 2019
From: DUNPHY, JASON; CHOURAICHI, SAMAH
To: WEST CORPORATION
Reel/Frame 050068/0546 →