Method and apparatus for voice recognition unit simulation
An apparatus and method apparatus and/or computer software to automate testing of a voice self service platform. In its software embodiment, the present invention comprises software that runs on the windows platform to simulate all the components of an Interactive Voice Recognition Unit (VRU). In addition this embodiment can also be used as a helper unit to test individual components of an interactive voice recognition (IVR).
1. A system, comprising:
a simulated voice recognition unit (VRU) comprising:
a simulated TelecomlN function configured to forward a call to an Application Interpreter, and
a simulated TelecomOut function configured to perform a bridge transfer of the call;
an interface, including a username password validation control, communicably linked to the Application Interpreter and an Application Server,
the Application Server including a plurality of Application Server program logic code portions, each program logic code portion corresponding to particular dialed number identification service (DNIS) information, and
the Application Interpreter configured to initiate the each program logic code portion corresponding to the particular DNIS information included in a ring message on the Application Server; and
a simulated call generator configured to generate the ring message comprising the particular DNIS information, wherein the particular DNIS information is representative of a particular number that was dialed by the simulated VRU.
2. The system as recited in claim 1 , further comprising,
a simulated voice handling software (VOX) function configured to perform voice handling functions, wherein the voice handling functions performed by the simulated VOX function comprise:
playing a prompt, recording an utterance, dual-tone multi-frequency (DTMF) playback, voice routing during bridge transfer, and DTMF digit collection.
3. The system as recited in claim 1 , further comprising:
a simulated automatic speech recognition (ASR) function configured to perform voice recognition operations, wherein the simulated ASR function has functional logic to perform dual-tone multi-frequency (DTMF) recognition.
4. The system as recited in claim 3 , further comprising:
a simulator main console user interface operable to:
prompt for, receive, and process developer control inputs for simulated functions; and
monitor, capture, and present simulated function performance parameters.
5. The system as recited in claim 4 , wherein the simulated functions being monitored comprise the simulated VRU function and the simulated call generator function.
6. The system as recited in claim 5 , further comprising:
a database logging interface having functional logic to log in a database operational data comprising number of calls generated, and MTL message transactions generated.
7. The system as recited in claim 2 , where the simulated VOX function is replaced by a real VOX.
8. The system as recited in claim 3 , where the simulated ASR function is replaced by a real ASR.
9. A method, comprising
simulating a voice recognition unit (VRU) comprising:
simulating a TelecomlN function having functional logic configured to forward a call to an Application Interpreter, and
simulating a TelecomOut function having functional logic configured to perform a bridge transfer of the call;
communicably linking an interface, including a username password validation control, of the simulated VRU to the Application Interpreter and an Application Server,
the Application Server including a plurality of Application Server program logic code portions, each program logic code portion corresponding to a particular dialed number identification service (DNIS) information, and
initiating, by the Application Interpreter, the each program logic code portion corresponding to the particular DNIS information included in a ring message on the Application Server; and
simulating a call generator and generating the ring message comprising the particular DNIS information, wherein the particular DNIS information is representative of a particular number that was dialed by the simulated VRU.
10. The method as recited in claim 9 , further comprising:
simulating a voice handling software (VOX) function configured to perform voice handling functions,
wherein the voice handling functions performed by the simulated VOX function comprise:
playing a prompt, recording an utterance, dual-tone multi-frequency (DTMF) playback, voice routing during bridge transfer, and collecting a DTMF digit.
11. The method as recited in claim 9 , further comprising:
simulating an automatic speech recognition (ASR) function configured to perform voice recognition operations, wherein the simulating of the ASR function comprises recognizing dual-tone multi-frequency (DTMF) with functional logic of the ASR.
12. The method as recited in claim 11 , further comprising:
providing a main console user interface operable to:
perform prompting for, receiving, and processing developer control inputs for simulated functions; and
monitoring, capturing, and presenting simulated function performance parameters.
13. The method as recited in claim 12 , wherein the monitoring the simulated functions comprises:
monitoring the simulated VRU function and the simulated call generator function.
14. The method as recited in claim 13 , further comprising:
providing a database logging interface having functional logic to log in a database operational data comprising a number of calls generated, and MTL message transactions generated.
15. The method as recited in claim 10 , further comprising:
replacing the simulated VOX function with a real VOX interface.
16. The method as recited in claim 11 , further comprising:
replacing the simulated ASR function with a real ASR interface.
17. A machine readable storage device storing a set of program instructions that when executed by a computer cause the computer to perform:
simulating a voice recognition unit (VRU) comprising:
simulating a TelecomlN function having functional logic configured to forward a call to an Application Interpreter, and
simulating a TelecomOut function having functional logic configured to perform a bridge transfer of the call;
communicably linking an interface, including a username password validation control, of the simulated VRU to the Application Interpreter and an Application Server,
the Application Server including a plurality of Application Server program logic code portions, each program logic code portion corresponding to a particular dialed number identification service (DNIS) information, and
initiating, by the Application Interpreter, the each program logic code portion corresponding to the particular DNIS information included in a ring message on the Application Server; and
simulating a call generator and generating the ring message comprising the particular DNIS information, wherein the particular DNIS information is representative of a particular number that was dialed by the simulated VRU.
18. The machine readable storage device as recited in claim 17 , wherein the set of instructions further causes the computer to perform:
simulating a voice handling software (VOX) function configured to perform voice handling functions,
wherein the voice handling functions of the performed by the simulated VOX function comprise:
playing a prompt, recording an utterance, playing back DTMF, routing voice during bridge transfer, and collecting a DTMF digit.
19. The machine readable storage device as recited in claim 18 , wherein the set of instructions further causes the computer to perform:
simulating an automatic speech recognition (ASR) function configured to perform voice recognition operations, wherein the simulating of the ASR function comprises recognizing dual-tone multi-frequency (DTMF) with functional logic of the ASR.
20. The machine readable storage device as recited in claim 19 , wherein the set of instructions further causes the computer to perform:
providing a main console user interface operable to perform prompting for, receiving and processing developer control inputs for simulated functions; and
monitoring, capturing, and presenting simulated function performance parameters.