Method, medium, and system for providing leads to an agent in exchange for credits
View Patent ↗A system, method, and computer readable medium for authorization of independent agents for processing calls and distribution of calls to authorized agents are provided. An independent agent may purchase or otherwise acquire credits for leads related to commerce transactions. The credits may be maintained by a call center and accessed by a device responsible for routing calls to agents. Calls or other transactions leads may then be directed to the independent agent, and the independent agents credits may be deducted accordingly.
1. A method, comprising:
performing, by a computer processor and memory,
identifying an agent that is available for processing a purchase transaction for an item;
determining that the agent is authorized to process the transaction;
in response to determining that the agent is authorized, evaluating a credit balance associated with the agent and determining that the agent has a sufficient credit balance to process the transaction;
routing a connection to the agent in response to determining that the agent has the sufficient credit balance; and
determining that the agent has successfully processed the transaction and in response deducting an amount from the credit balance associated with the agent.
2. The method of claim 1 , wherein identifying the agent comprises determining the agent is connected with a hub having the computer processor and memory.
3. The method of claim 1 , comprising connecting the agent and a consumer.
4. The method of claim 1 , comprising terminating a call originated by a consumer with the computer processor and memory operated by the agent.
5. The method of claim 1 , wherein the computer processor and memory is at least one of: a virtual automatic call distributor and a voice response unit.
6. The method of claim 1 , wherein the agent is at least one of an independent agent and a non-independent agent.
7. The method of claim 1 , comprising purchasing, by the agent, an amount of credits allocated to the credit balance.
8. The method of claim 1 , comprising informing the agent of a time period when transactions may be processed by the agent at a reduced credit deduction amount.
9. The method of claim 1 , comprising indicating when a time period is understaffed and for which transactions are available to be processed.
10. A non-transitory computer-readable medium having computer-executable instructions for execution by a processing system, the computer-executable instructions for:
identifying an agent that is available for processing a purchase transaction for an item;
determining that the agent is authorized to process the transaction;
in response to determining that the agent is authorized, evaluating a credit balance associated with the agent and determining that the agent has a sufficient credit balance to process the transaction;
routing a connection to the agent in response to determining that the agent has the sufficient credit balance; and
determining that the agent has successfully processed the transaction and in response deducting an amount from the credit balance associated with the agent.
11. The computer-readable medium of claim 10 , wherein the instructions for identifying an agent further comprise instructions for determining the agent is connected with a hub having a device.
12. The computer-readable medium of claim 10 , wherein the computer-readable medium further comprising instructions for connecting the agent and the consumer.
13. The computer-readable medium of claim 12 , wherein the consumer is connected with the device, and wherein the instructions for connecting the agent and the consumer further comprise instructions for terminating a call originated by the consumer with a device operated by the agent.
14. The computer-readable medium of claim 12 , wherein the device comprises at least one of: a virtual automatic call distributor and a voice response unit.
15. The computer-readable medium of claim 12 , wherein the agent is at least one of an independent agent and a non-independent agent.
16. The computer-readable medium of claim 10 , comprising instructions for purchasing, by the agent, an amount of credits allocated to the credit balance.
17. A system, comprising:
a call center including a device;
an agent station communicatively coupled with the call center;
wherein the device is configured to maintain a connection with a consumer and during the connection:
determine that the agent is authorized to process a transaction;
in response to a determination that the agent is authorized, evaluate a credit balance associated with the agent and determine that the agent has a sufficient credit balance to process the transaction;
route the connection to the agent in response to the determination that the agent has the sufficient credit balance; and
deduct an amount from the credit balance associated with the agent in response to a determination that the agent has successfully processed the transaction.
18. The system of claim 17 , wherein the device determines the agent is available by a determination that the agent has connected with the call center.
19. The system of claim 17 , wherein the device terminates the call with the agent.
20. The system of claim 17 , wherein the agent purchases an amount of credits allocated to the credit balance.