IP Library Granted Patent US 10,586,233
Granted Patent B1
US 10,586,233 · App. 15/484,772 · Granted Mar 10, 2020

Third-party authentication systems and methods

Inventors: Larry Trent Larson (Bennington, NE); Chad Lynn Brockman (Omaha, NE); April Lynn Peek (Elkhorn, NE); Eric A. Grun (Omaha, NE); Kenneth A. Marr (Ashland, NE)
Assignee: West Corporation
G06Q20/40145G06Q20/16G06Q20/305
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Quick Facts
Patent No.
US 10,586,233
App. No.
15/484,772
Granted
Mar 10, 2020
Kind
B1
Abstract

The illustrative embodiments described herein provide systems and methods for authenticating a customer in an online transaction. In one embodiment, a method includes initiating, in conjunction with an online transaction, an authentication query via a communication device associated with a customer in the online transaction, receiving customer authentication data from the communication device, sending the customer authentication data to a third-party authentication server to authenticate the customer using the customer authentication data, receiving a determination from the third-party authentication server whether the customer is authenticated, and allowing the online transaction to proceed in response to receiving the determination that the customer is authenticated.

Claims (39)

1. A system, comprising:

an authentication server configured to:

receive, from a customer communication device associated with a customer, current customer authentication data including customer credential information, a personal identification number, and a customer voice sample in response to the customer initiating an online transaction;

receive, from the customer communication device, a current location of the customer communication device;

perform a customer credential comparison of the received customer credential information to pre-stored customer credential information;

perform a personal identification number comparison of a received personal identification number to a pre-stored personal identification number associated with the customer;

perform a customer voice sample comparison of a received customer voice sample to a pre-stored customer voice sample stored in a customer reference data of a customer database;

gather data regarding locations of previous authentication attempts made by the customer communication device;

perform a comparison of the current location to the locations of the previous authentication attempts;

authenticate the customer based on the customer credential comparison, the customer personal identification number comparison, the comparison of the locations of the previous authentication attempts to the current location, and the voice reference data comparison; and

based on successful authentication, allowing the online transaction to proceed.

2. The system of claim 1 , wherein the customer database comprises the customer reference data for at least one customer in an online transaction.

3. The system of claim 1 , wherein the authentication server accesses the customer database to retrieve the customer reference data.

4. The system of claim 1 , wherein the authentication server interfaces with the customer via the customer communication device to receive the customer authentication data.

5. The system of claim 1 , comprising a call manager comprising a private branch exchange in voice communication with the customer communication device.

6. The system of claim 5 , wherein the call manager receives the customer voice sample from the customer communication device.

7. The system of claim 1 , a messaging server configured to receive the personal identification number generated for a customer.

8. The system of claim 7 , wherein the messaging server is configured to transmit the personal identification number to the customer communication device.

9. The system of claim 7 , wherein the messaging server sends the personal identification number to the customer communication device using at least one of the following: e-mail, text message, or phone call.

10. The system of claim 1 , comprising a web server configured to generate the personal identification number and transmit the personal identification number to the messaging server.

11. The system of claim 10 , wherein the authentication server is configured to receive the customer authentication data from the web server.

12. The system of claim 1 , wherein the customer voice sample consists of a predetermined word or phrase.

13. The system of claim 12 , wherein the predetermined word or phrase is prompted to the customer communication device.

14. The system of claim 1 , further comprising sending the customer voice sample to the authentication server.

15. A method, comprising:

receiving, by an authentication server, and from a customer communication device associated with a customer, current customer authentication data including customer credential information, a personal identification number, and a customer voice sample in response to the customer initiating an online transaction;

receiving, by the authentication server, a current location of the customer communication device;

performing, by the authentication server, a customer credential comparison of the received customer credential information to pre-stored customer credential information;

performing, by the authentication server, a personal identification number comparison of a received personal identification number to a pre-stored personal identification number associated with the customer;

performing, by the authentication server, a customer voice sample comparison of a received customer voice sample to a pre-stored customer voice sample stored in a customer reference data of a customer database;

gathering, by the authentication server, data regarding locations of previous authentication attempts made by the customer communication device;

performing, by the authentication server, a comparison of the current location to the locations of the previous authentication attempts;

authenticating, by the authentication server, the customer based on the customer credential comparison, the customer personal identification number comparison, the comparison of the locations of the previous authentication attempts to the current location, and the voice reference data comparison; and

based on successful authentication, allowing the pending transaction to proceed.

16. The method of claim 15 , wherein the customer database comprises the customer reference data for at least one customer in an online transaction.

17. The method of claim 15 , wherein the authentication server accesses the customer database to retrieve the customer reference data.

18. The method of claim 15 , wherein the authentication server interfaces with the customer via the customer communication device to receive the customer authentication data.

19. The method of claim 15 , comprising communicating between a call manager comprising a private branch exchange with the customer communication device.

20. The method of claim 19 , wherein the call manager receives the customer voice sample from the customer communication device.

Assignments (6)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 25, 2019
From: LARSON, LARRY TRENT; BROCKMAN, CHAD LYNN; PEEK, APRIL LYNN; GRUN, ERIC A.; MARR, KENNETH A.
To: WEST CORPORATION
Reel/Frame 050492/0534 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →