IP Library Granted Patent US 10,645,215
Granted Patent B1
US 10,645,215 · App. 16/102,999 · Granted May 5, 2020

Electronic card delivery and communication channel integration

Inventors: Kellan Stec (Omaha, NE); James K. Boutcher (Omaha, NE)
Assignee: West Corporation
H04M3/42042H04L67/146H04M1/274516H04M3/42382H04W4/14H04M3/42059H04M3/4931
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Quick Facts
Patent No.
US 10,645,215
App. No.
16/102,999
Granted
May 5, 2020
Kind
B1
Abstract

Personal information, such as professional information normally associated with a business card may be identified and appended to a messaging sequence to provide automated user profile updates. One example embodiment may transmitting an initiation message from a service provider to a user device to initiate a communication session, transmitting a request message to the user device to accept contact information associated with the service provider, receiving a confirmation message responsive to the request message, transmitting the contact information responsive to receiving confirmation of the request, and automatically initiating a contact information update on the user device.

Claims (53)

1. A method, comprising:

transmitting an initiation message from a service provider device to a user device to initiate a communication session between the service provider device and the user device, wherein the service provider device is an unknown device to the user device;

transmitting a request message from the service provider device to the user device to accept contact information associated with the service provider; and

transmitting the contact information of the service provider from the service provider device to the user device,

wherein the transmitting the contact information comprises:

creating a uniform resource locator (URL);

inserting electronic card information of the service provider in memory at a location specified by the URL; and

transmitting the URL to the user device in a SMS message.

2. The method of claim 1 , further comprising:

identifying a device type associated with the user device; and

creating an electronic card representing the service provider based on the identified device type.

3. The method of claim 1 , wherein the contact information comprises an electronic card with a plurality of information tags associated with the service provider.

4. The method of claim 3 , wherein the plurality of information tags comprise at least two of a service provider telephone number, a service provider name, a service provider image logo, and a service provider social networking identifier.

5. The method of claim 1 , further comprising:

receiving a confirmation message from the user device responsive to the request message;

waiting a predetermined amount of time prior to transmitting the request message to the user device; and

automatically applying a user preference to an electronic card creation procedure responsive to receiving the confirmation message.

6. The method of claim 5 , wherein the user preference indicates which of a plurality of information tags associated with the service provider to include in the electronic card.

7. The method of claim 1 , wherein the transmitting the contact information of the service provider from the service provider device to the user device automatically initiates a contact information update directly from the service provider device to the user device.

8. An apparatus, comprising:

a transmitter configured to:

transmit an initiation message from a service provider device to a user device to initiate a communication session between the service provider device and the user device,

wherein the service provider device is an unknown device to the user device, and

transmit a request message to the user device to accept contact information associated with the service provider, wherein the transmitter is further configured to:

transmit the contact information of the service provider from the service provider device to the user device; and

a processor configured to:

create a uniform resource locator (URL),

insert electronic card information of the service provider in memory at a location specified by the URL, and

cause the transmitter to push the URL to the user device in a SMS message.

9. The apparatus of claim 8 , wherein the processor is configured to identify a device type associated with the user device and create an electronic card of the service provider based on the identified device type.

10. The apparatus of claim 8 , wherein the contact information comprises an electronic card with a plurality of information tags associated with the service provider.

11. The apparatus of claim 10 , wherein the plurality of information tags comprise at least two of a service provider telephone number, a service provider name, a service provider image logo, and a service provider social networking identifier.

12. The apparatus of claim 8 , further comprising a receiver configured to receive a confirmation message from the user device responsive to the request message, wherein the processor is configured to cause the transmitter to wait a predetermined amount of time prior to transmitting the request message to the user device and automatically apply a user preference to an electronic card creation procedure responsive to receiving the confirmation message.

13. The apparatus of claim 12 , wherein the user preference indicates which of a plurality of information tags associated with the service provider to include in the electronic card.

14. The apparatus of claim 8 , wherein the contact information of the service provider transmitted from the service provider device to the user device automatically initiates a contact information update directly from the service provider device to the user device.

15. A non-transitory computer readable storage medium configured to store one or more instructions that when executed by a processor cause the processor to perform:

transmitting an initiation message from a service provider device to a user device to initiate a communication session between the service provider device and the user device, wherein the service provider device is an unknown device to the user device;

transmitting a request message from the service provider device to the user device to accept contact information associated with the service provider; and

transmitting the contact information of the service provider from the service provider device to the user device,

wherein the transmitting the contact information comprises:

creating a uniform resource locator (URL);

inserting electronic card information of the service provider in memory at a location specified by the URL; and

transmitting the URL to the user device in a SMS message.

16. The non-transitory computer readable storage medium of claim 15 , further configured to store one or more instructions that when executed by the processor cause the processor to perform:

identifying a device type associated with the user device; and

creating an electronic card of the service provider based on the identified device type.

17. The non-transitory computer readable storage medium of claim 15 , wherein the contact information comprises an electronic card with a plurality of information tags associated with the service provider.

18. The non-transitory computer readable storage medium of claim 17 , wherein the plurality of information tags comprise at least two of a service provider telephone number, a service provider name, a service provider image logo, and a service provider social networking identifier.

19. The non-transitory computer readable storage medium of claim 15 , further configured to store one or more instructions that when executed by the processor cause the processor to perform:

receiving a confirmation message responsive to the request message;

waiting a predetermined amount of time prior to transmitting the request message to the user device; and

automatically applying a user preference to an electronic card creation procedure responsive to receiving the confirmation message.

20. The non-transitory computer readable storage medium of claim 19 , wherein the user preference indicates which of a plurality of information tags associated with the service provider to include in the electronic card.

Assignments (5)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS - FIRST LIEN Recorded May 22, 2019
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 049255/0843 →